Dear Sir,


My name is Pallavi Hegishte and I am holding a ICICI Bank Credit Card.

I had used this card for purchasing a mobile phone on EMI. and after 3 months repaid the full amount and foreclosed thesame as per the amount given by their customer care.

Then I again swiped the card for buying a phone and then later foreclosed by paing the amount as per the amt. given by customer care dept. of ICICI.

Later I found that they have deducted an amount of Rs.3000/- directly from my account. After making several phone calls they said the amount was deducted because I did not foreclose the the EMI transaction for the purchase of Phone. But as per the amount given to me from their customer care, the payment was made for exactly the same amount. I have the records for all the payments made against the transactions.

Later I was receiving bills for the same, I kept making calls but they disconnected saying that their executive will revert but till date no executive has reverted on the same. So I opened another account in ICICI Bank and it was really shocking that they deducted Rs.4700/- from that acccount too.

Then I spoke to Mr. Sujit Nair and I was told that the account will be settled for Rs.3742/- as a full & final settlement. But till date I have not received any letter as such. I have been making calls to their customer care (calls been recorded with me) but no one has reverted till now. They have deducted an amount of Rs. 8500/- from my accounts and are asking for Rs.3742/- more against the final settlement.

Neither they are bothered to furnish any details of r what they have been deducting the payment nor they are making a FINAL SETTLEMENT.

Please... Please help me , need your guidance for the same.

Thanking you,
Pallavi Hegishte