Respected Sir/Madam,

My name is Rakesh Kumar, contact no. 9650088676, e mail ID is chiranjeevmetro@gmail.com.
My Savings Bank A/C is with ICICI Bank A/C no. 000701532341
ATM & Debit Card no. is 4026570007034535.
My address is F-404 Metro Vihar Shastri Park Delhi-1100533.

On 23rd December. at 1237 hours I wanted to withdraw INR 1000. from AXIS BANK ATM West
Rohtash Nagar New Delhi. ATM ID S1AC1663.

The ATM dispensed only INR 200. The security guard on duty informed the matter to Bank officials and shut
down the ATM.

I informed the matter to Axis bank helpline no. 18604258888. They said to lodge complaint with ICICI Bank.

Then I informed ICICI bank helpline vide SR no. 127784853 dated 23/12/2009.

On 07/01/2010, I again contacted ICICI Bank helpline and was informed that Axis Bank has refused for
reversal of INR 800 stating that transaction was succesfully completed.

From the video footage and statement of the security guard on duty it can be proved that the machine
has dispensed only INR 200.

The Axis Bank staff involved in loading cash in ATM must have found INR 800 excess during the next cash
loading cycle.

It is requested that this matter may be kindly considered at your end and the amount of INR 800 may be credit
to my ICICI Bank A/C no. 000701532341.

I have also sent email to the Banking Ombudsman Shri H Kulshreshtha
Reserve Bank of India Building
2nd Floor, 6, Sansad Marg
New Delhi - 110001

Yours sincerely
Rakesh Kumar