This is a discussion on Complaint against India Plaza site within the Online Shopping forums, part of the Internet Services category; Hi, I have the following complaint against India Plaza. On 21st January I ordered a flower vase and flowers with ...
Complaint against India Plaza site Hi,
I have the following complaint against India Plaza.
On 21st January I ordered a flower vase and flowers with chocolates from
their Flower Vases section of the site udner Flowers.
Order number: 210120090376
Order Delivery Date: 28 Jan 2009
Product name: Wonderful Day
Price: Rs 985 (Rs 950 + delivery charges)
The website classifies flowers into various sections and catergories based
on whether it is delivered in a basket, a vase or as a bunch or a hamper. I
specifically ordered from the vase section as the delivery was being made to
my husband's office where any other type of arrangement would not work.
On the 28th, the order was delivered : a bunch of flowers with no
chocolates.
On calling and emailing customer care at India Plaza I was informed the
chocolates would be delivered and the error was on their part. The delivery
time is now over and no chocolates have been sent.
About the vases, the site now claims that they never mentioned the word vase
in the description and therefore no vase is being sent. However, I have
screenshots clearly showing the arrangement ordered is from the vases sub
section.
I would like to know how to take this up further as their argument is weak
and their product placement on the site misleading. By the same logic, they
may deliver fake flowers since they do not say FRESH flowers under each item
of the flowers section. By placing it in the vases section and pricing it
much higher than the other bunches I have been overcharged, misled and now
poorly dealt with besides having my husband's bday surprise ruined with a
bunch of flowers he had to quickly stick into his briefcase for lack of
anywhere to put them. I am currently confined to bed rest and had turned to
India Plaza to help make the day special, but it has instead ruined it for
me.
This is the second such experience with the site. In 2004 I had ordered red
roses in a vase, an item still present on their site. Instead they sent a
bouqet of mixed flowers with no vase.
Request your help in doing something about this,
Rgds,
Pallavi
Complain against www.indianhatkeleague.com I have ranked 50 in the cricket game at indianhatkeleague.com and according to their words of giving vjazz phone to top 100 players, I have selected. I have also win a bag, bottle etc. but after a few months I have not yet received any prize from them.
My user ID : sraja_987 in indianhatkeleague.com
e-mail : sraja_987@yahoo.co.in
Junior Member
Item not yet shipped even after many queries I ordered Induction cooker, order no. I02041200621, online on 2nd April, 2012. The itme was supposed to be shipped on 7th but still it is not shipped. Indiaplaza acknowledgement email as follws:
"
From:
"Indiaplaza Customer Service" <alerts@indiaplazamail.com>
Add sender to Contacts
To:
naidukrishna2004@yahoo.com
Dear Krishna Naidu ,
We thank you for your order I02041200621, placed with us on 02-Apr-2012. The details of your order are:
Pigeon Induction Cooktop Rapido Crystal-1
We will ship out the ordered item(s) as soon as possible and within the shipping time mentioned on the website. You will also get an email from us providing you the shipment details immediately after shipment.
Thank you.
Indiaplaza Team "
I raised many queries but there is no response from them.
The query I raised many times is as below:
"
Indiaplaza Customer Care
Customer Details
Ticket Date 4/6/2012 9:11:04 AM
Ticket Number CNT0604120009
--------------------------------------------------------------------------------
First Name Krishna Naidu
Last Name
Email ID naidukrishna2004@yahoo.com
Contact No 9867406178
--------------------------------------------------------------------------------
Ticket Category Where is my Item?
SubCategory My item is still not shipped
SubSubCategory
--------------------------------------------------------------------------------
Order Number I02041200621
Product Reference Pigeon Induction Cooktop Rapido Crystal
Query Date
Query
06-Apr-2012
9:11 AM
Your message under "Welcome to Indiaplaza Customer support" says the following for the last two days: "Your item has been shipped on through our partner vide . You can track the shipment at " It doesn't mention consignment details or tracking details. Under "processed order" it says "Ready to ship" for the last two days. If it is ready to ship, then why it is not yet shipped?
07-Apr-2012
10:01 AM
Why no explanation from your end?
08-Apr-2012
8:23 AM
Why the item is not yet shipped when it was "Ready to Ship" on 6th, April 2012? Expedite shipment.
09-Apr-2012
12:58 PM
Why there is no action from your end? You have not yet answered me for my first query dated 06 April, 2012. How long will you take to answer and ship the item immediately?
Ticket Status Open
--------------------------------------------------------------------------------
Query Again
Why there is no action from your end? You have not yet answered me for my first query dated 06 April, 2012. How long will you take to answer and ship the item immediately?
Thank you Krishna Naidu for posting your query.
We will close your query by 09-Apr-2012.
If you are a registered user, you can check the status of your query in your My Account page. "
I am checking the status online under "My Account" but the status shows "Ready to Ship" since I raised the first query. I have not yet received any email or sms as they claim they will send.
complain about my broken Terracotta Panchmukhi Hanging Ganeshji Respected sir,
we got the above product by courrier service. my order no is I14051200063 .my product was broken in side.i tried hard to contect but there is no number existing.if i will not got any responce from you i will go to consumer forem.why you are not receiving my phone?
Posting Permissions
LinkBack URL
About LinkBacks
Submit Complaint..