Hi All,

Simply one thing I want to tell you all guys before I tell my problem.
JUST NEVER NEVER USE....... IndiaTimes shopping portal for any e-shopping, first time they will send you the correct items only and afterwards If you ordered again with the same id then they will not send you all the item(s) what you have selected in cart, and some times damaged one, and even without any items(don't surprise). So I suggest,its better to avoid online shopping all the time. By doing such things they are loosing their credibility in the market, they just want to get some income in somehow by just simply offering 50 % discount, 60% discount, 70% discount even. Guys just please think on it, how come they offer 60%-70% discounts on MRP, - Answer: Damaged items, Poor quality, Improper shipping .... etc etc....!!!

One interesting thing, They provided a customer care email id customerservice@indiatimes.co.in which always bounce.

This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
CcareBackup@indiatimes.co.in

And a different story for these Customer care numbers 9876848888 and 9998308888, no one will respond you even after 30 min, they keep tell "Please hold, one of our executive will attend you shortly" I dont know what is SHORT for them ... may be days or months....

Below are my Order details for your reference.

This is with reference to Order # 111791438, sub order # 2251360, which I have ordered for Six items
[Sauna Belt + Pain Relief Heat Pad + Facial Sauna + Yoko Height Increaser + Water Purifier + Electricity Saver & Line Tester] on 13-Aug-2009, and I received only Yoko Height Increaser and Facial Sauna thats all...!!

I request concern dept should look into the matter, and do the needful.

Thanks a lot,

Regards,
Dathuraj
draj108@gmail.com

Dear Mr. Dathuraj,

Pls. send a written complaint to the Co. at following address:

The Managing Director,
Indiatimes.com, Times Internet Ltd.,
Opp. DLF Golf Course, DLF City, Phase - V,
Gurgaon, Haryana - 12202

I have placed an order on 17 Aug 2009 for Kodak Camera C-180 vide order no.
7770045677 along with one more order No.7770045673 ofthe same item in account of
Dr.Vishwas Madhav Thakur. After so many complaints thru mail & telephonically we
have bee assured by Mr Ravi Senior Supervisor from your side that we woun't have
stock at present as soon as stock come you will be the first person to get. Today we
got the fresh call with new scheme for the same item while confirming about the
stock(Miss Sushma)she replied earlier we were not having the stock but now we have
received the stock. Sir its our humbble request to you clear the above quoted order
atthe earliest,even nobody picks the phone on 01140502424.

Dear Sir,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

I am a Hong Kong-based customer of Indiatimes Shopping really frustrated by the inaction and their failure to inform me whom to contact for my grievances.

I had placed an order on 22 Aug 2010 and somehow the website took my billing address as shipping address. Realising the mistake, I immediately emailed the customer care as well as called them. I was told that the change would be made. Thereafter I emailed/phoned them several times over the last few days but after all the order has been finally shipped to the wrong address. But whats more frustrating is the attitude of the call centre executives. Despite not changing the address after so many calls/email, they don't transfer my calls to a supervisor or tell me whom to contact. I have tried mailing the supervisor but have not received a response from there too. Call centre executives cant tell me why I have not received even a single acknowledgement for my emails, not even an auto-generated one. Now they tell me the order has been shipped at the wrong address and surprisingly asked me to call up the courier company to request them for address change.
When I called the courier company, they told me that the consignment number is invalid and that I should speak to the sender.

Now I don't know whom to turn to, thus this post. My user ID is 32252505, Order number is 112543541, complaint reference number is 415017. I have talked to the following executives at the call centre for this complaint over the last few days: Richa, Sunita, Puneet, Amit, Anil, Rahul, Brijesh, Gaganpreet and Ravindra.

It would be difficult for me to send a complaint letter to the Head Office of the Co. from Hong Kong.