Dear Sir,

I had booked my product New 1 GHZ Wespro Touch Screen Tablet PC with 3G Product code 959501 vide Order No 3941611. I have complain against the product.

1. On very first day after receiving my product my Tablet was hanged up till battery of tablet got exhausted. I registered my complain at Naaptol. After few days an Wespro executive called up saying it is a software problem and they will send software to my email, but till date i haven't received any email.

2. After few days it stopped charging. I again called up naaptol. An executive asked me to send product back and they would replace it within 7 days. I send the product to M/s Quantium Solutions, Mumbai as per executive's instructions on 24/5/2012 through Blue Dart courier and was recieved at Mumbai on 25/05/2012. Blue dart courier detail is as follow as given to me by them ( you can also check this on their website).

Waybill Number : 13578474862
------------------------------
Pickup Date : 24 May 2012
From : FARIDABAD
To : MUMBAI
Status : SHIPMENT DELIVERED
Date of Delivery : 25 May 2012
Time of Delivery : 11:50
Recipient : DIDASHA

After 7 days passed I was told the product will receive to you after 15 days from receiving the product and not 7 days. Now 15 day have passed but I haven't received any information about the product. Today when I called up i was surprised that naaptol executive told me that the product, according to their computer, has received on 30/5/2012. I called several times after sending no body told me that i has received to you on 30/5/2012 and not 25/05/2012.

Now I would like to know from you who is lying either Blue Dart or you.

3. Battery backup was also not good. Wespro executive had told me that they would also send me a some kill battery software. but they haven't send that also.

I would like to know about my product status. Kindly look into the matter and do the needful and revert back ASAP.

Thanks & Regds,
Sukhwant Singh

Dear Mr.Singh,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Sukhwant Singh Amount : 5298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.



Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

DEAR SIR,i mrs taj jafri had order a NEW 1GHZ WESPRO TOUCH SCREEN TABLET PC WTH 3G from naaptol ORDER NO -4000922 on 17 may 2012 .i had complaint that my tablet is in warranty period @ its is not working it is hanged i had giving complaint to naaptol but they r just confusing me by saying call to wespro digital @ when i call thr they agin giving the same ans call to naaptol .respected sir do plz help me as i m a lady @ a tution teacher so this tablet amount means me a lot.either they replace my product or refund my money i am tired of having no serious action against my product ...MY ORDER NO-4000922 INVOICE NO-839825/MH\0010328 AMOUNT PAYED-5300 ONLY.{CASH ON DELIVERY}FROM NAAPTOL.THANKYOU MRS JAFRI.

Dear Jafari,

As per our telephonic conversation you said that, you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

Your complaint Id 2934454 & we have escalated this case to concerned vendor they will get back to you at the earliest.We request your patience in the interim.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Naaptol is the verse and verse company I booked a rakhi for my brother on 13th july order no 4408939. While booking that Rakhi they promise to deliver within 2 working days. Till know it is not deliver I check with the blue dart courier company they said Naaptol people did not mention proper information on the parcel like the Coustmer name and the Coustmer number so Rakhi came back to bombay office. Naaptol people are so unprofessional that first mistake the docat number they gave me wrong doc number and then they did no mention proper detail on the parcel.
and when i complaint them about this then they did not entertain my complaint. They spoil my Rakhi festival my brother is waiting for my rakhi so egarly but what should i tell him? and what about that money, I lost my Rakhi and as well as my money also.
Really naaptol people are just after the money they want money they dont care about the emotions. I relly want you to take some necessary action on this and revert me ASAP.

Dear sir,i placed an order in naaptol wespro e connect tablet pc e714 last month,i received the product after 8 days,then i started using the tablet,after 2 days tab hangs and finally i m not able to open it,touch not at all working,regarding this i called naaptol several times,they told to call wespro,again i called wespro,they told me to visit the service centre.after 5 days of using i went to the service centre,,they told there was problem with lcd(LCD DEAD),it was a hard ware problem..we cannot do anything,we will send the product to the wepro head office,u will get it in another 7 to 10 days...
after 15 days of time ,i didnt received the product,,service centre people told that tab still in headoffice,we will calll u when we received,,they told it will take another 7 days!!!i dont know why services from wespro and naaptol very poor!!!!!they r making money by selling defective products...kindly get a resloution for this!!!
naaptol order no : 4350902
order placed on 6 th july
wespro e connect tab pc e 714
service centre: universal tech,chennai.

Dear Customer,

As per our telephonic conversation you said that you have received damage product.This is a very rare and unfortunate case and we apologize for the same.

Your complaint Id 3341597 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at support@wesprodigital.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

I am jai pratap yadav from azamgarh. I have purchased inductin cooker from naaptol by mobile online shopping on 29 july 2012 and when i get the registry and i opened this package the wood and stones are present in the place of induction cooker its totally froad the website naaptol.com two witness
J P YADAV MObno. 9450158484
Sonika yadav
9532374432

I want replacement for the product/ refund otherwise i will take strong action against your orgnization.

Thanx
Jai pratap yadav
9415347544

Address. Vill. Kukuripur
Post. Baraipur
Dist. Azamgarh
Pin no. 223221
Orderno. 4538383

13 Aug. 2012 08:16 AM

I am jai pratap yadav from azamgarh. I have purchased inductin cooker from naaptol by mobile online shopping on 29 july 2012 and when i get the registry and i opened this package the wood and stones are present in the place of induction cooker its totally froad the website naaptol.com two witness
J P YADAV MObno. 9450158484
Sonika yadav
9532374432

I want replacement for the product/ refund otherwise i will take strong action against your orgnization.

Thanx
Jai pratap yadav
9415347544

Address. Vill. Kukuripur
Post. Baraipur
Dist. Azamgarh
Pin no. 223221
Orderno. 4538383

13 Aug. 2012 08:16 AM

Dear Mr.Yadav,

We regret for the inconvenience caused to you, Please accept our apologies over the incident.

Kindly help us with the complaint letter on empty.backoffice@gmail.com with 2 witness signature and post office stamp stating that you have received empty parcel through post,If in case post office is not giving to you the stamp then help us with 2 witness signature with stating that post office is not giving stamp and received empty parcel through the same.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Hi all,
I ordered callmate ipad card reader & usb hub kit from naaptol and used deal code ntcv26u385. Deal code applied and nett payable amount was coming 799 after disount of 200.
Then also they charged amount 999.
I am feeling cheated by naaptol.
I want my all the money back as there is no trust on naaptol now.
Now I want reimbursement from naaptol for the inconvience caused to me.
My order number is 4682198 or 4682212
regards,
ashish patel

Dear Jignesh,

As per our telephonic conversation you said that you have not received discount with the product.

We regret for the inconvenience caused to you.

We have escalated the issue to our concerned team and awaiting a revert on the same.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Dear sir,i placed an order in naaptol wespro e connect tablet pc e714 last month,i received the product after 8 days,then i started using the tablet,after 2 days tab hangs and finally i m not able to open it,touch not at all working,regarding this i called naaptol several times,they told to call wespro,again i called wespro,they told me to visit the service centre.after 5 days of using i went to the service centre,,they told there was problem with lcd(LCD DEAD),it was a hard ware problem..we cannot do anything,we will send the product to the wepro head office,u will get it in another 7 to 10 days...
after 25 days of time ,i didnt received the product,,service centre people told that tab still in headoffice,we will calll u when we received,,they told it will take another 7 days!!!i dont know why services from wespro and naaptol very poor!!!!!they r making money by selling defective products...kindly get a resloution for this!!!
naaptol order no : 4350902
order placed on 6 th july
wespro e connect tab pc e 714
service centre: universal tech,chennai
i m keep on callling to the customer service centre...there was no response and they dont even botherd my compliant ....product returned on 26 th july to service centre....tillnow there was no response...i purchased the product on 6 th july....no nearly 43 days over...still im not able use the product...why there was a very poor service from naaptol and wespro...why they were selling defective products.....

dear sir
i have online purchase a wespro pc tablet e714l( order no 4472022) from naptol but when i received the pc tablet till date it not working. i call to wespro service center but no any reply from service engineers.
on very first day after receiving my product my tablet was hanged up til battery of tablt got exhausted. i registered my complain at naaptol & Wespro. after few days an wespro executive called up saying it is a software problem and they will send software to my email,butbtill date i have not received any email.
battery backup was also not good.

Mayank mehta
28 nagar was ratlam (mp)
mehtamayank@yahoo.com
9907302987