Dear Customer,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : TANMAY BHAVSAR Amount : 2348.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at contact@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.


Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Hello Naaptol,

I have ordered a TV which is something very few people order online. So I hope I will not get any defective product delivery or if it is defective I'll get full refund. My order no is 4602839. I also wanted to know if product is found defective would Naaptol bear the cost of return delivery as it's TV and cost will be substantial in which case I'll never be inclined to order anything from Naaptol in future.

Hopefully I'll get a new well packaged delivery.

Thanks,

Shobhit Agarwal

Dear Mr.Agarwal,

We regret for the prolonged delay in dispatching the order, please accept our apologies at this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Maxtouuch 7inch Tablet with GSM calling, 4GB Memory, 3G Suppot,Wi-Fi & Google Andriod OS Defective Products My order ID No. 4745929 Order Date 23/08/2012 the tablet product is very hit and smell to electrical burning Please Change and New Maxtouuch 7inch Tablet with GSM calling, 4GB Memory, 3G Suppot,Wi-Fi & Google Andriod OS shipped to me I am Service at Collector Office, Mumbai but it was not respond to me and not delivary new Tablet replase to me please strick action for Naaptol

Dear Satish,

We are sorry to note that the item that you have purchased through the order no-4745929 & you have received damage/Defective product.This is a very rare and unfortunate case and we apologize for the same.


As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a replacement.

We would request you visit your nearest blue dart office and send the whole product to the below mentioned address:

khasra no.386,
gail no.2, a block,
mahipalpur ext.,
New delhi-110037.
Land mark-near jet airlines office


Also, provide the centralized a/C # 113260. Mode: dp to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below rs 1000 (as the order is defective does not hold any commercial value).


On the back cover of packing request you to add your name and complete address, along with naaptol order no [4745929] and your mobile/ Landline no for easy identification and further processing.


Please put the copy of print label/ Invoice/Delivery challan received by you (copy) inside the box along with a note stating the details of defect.


Kindly write back to us at contact@naaptol.Com or call us at 09223516148 & help us with the awb#.


It would take 2-3 working days for the product to reach us, & once the product reaches us we would dispatched the replacement and a same would be couriered to you within 10-15 working days.


Request your patience in the interim.



Thanks & Regards,


Customer Care
naaptol online shopping pvt.Ltd.

Dear Mr. CEO - Naaptol,

I have placed an order( No # 4808972) on 31st Aug 2012 and almost 12 days today I am still not received the product.

The status “cargo ready” is showing since 1st Sep 2012 . I called many times to customer care but they don’t know where the product is and not sure when it will be exactly delivered.

No emails are replied back with complete information about delivery date from customer care.

Please have a look into this and advise when I will get my order.

BTW this is my first (hopefully last ) experience of online shopping with Naaptol. I must say Naaptol’s CSL(customer satisfaction level) is 0 (zero).

Regards,
Amardeep Sinha

I have ordered for polo club watch and I asked the lady is it a single watch and she confirm that it is a single watch but now three watches dispatched to me and out of three one is not in working condition. I have informed to complaint Deptt. of naaptol but response was not good. The person who was attending the complaint advise me that they will revert on the subject after two days. I was shocked after the opening of packet sent to me the boxes of watch were in very bad condition. The quality of step of watch was also poor. It is diciving to the consumer and I was not assured to replace it.I want my money back.

Dear Customer,

We were trying to reach you on:9412807455,9458651000, but at that time you were not contactable.

We are sorry to note that the item that you have purchased through the order no-4902778 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office


Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4902778] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at contact@naaptol.com or call us at 09223516148 & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Ref: Order no:4965695
Dear Sir
I had ordered a Zync 909 plus tablet as a birthday gift for my daughter which originally reached me on the 25th Sep 2012. I found that it was not switching on even after full overnight charging and subsequently I contacted your customer care and as per instructions, returned the product back to you via Blue dart courrier. After that I get the same product back on the 11th Oct 2012 with a letter addressed to "whomsoever it may concern" that the product has been repaired by the technical team. However even after another overnight charging still the unit is not switching on. I dont think anybody has attempted to do any repair on this at all. Decent customer service should have been to issue a new product once one is found defective. Instead you are sending the same product back with the same issue unsolved, this is the height of irresponsibility. Now I am fed up with your entire service and I just want to return the product and get back a refund.
Along with this I also have a complaint regarding my second order no: 4965721 which is a micro sd card with card reader. The card reader was not working from day one and I had contacted your customer care immediately. Then I was told to get this checked up by a local vendor and call back if still not sorted. I have got it checked up and the card works fine in another card reader and doesnt do in the product sent by you. I want this also either replaced or refunded.
Regards
Dr Biju Mohan

Dear Customer,

As per our telephonic conversation , you said that you have received the replacement & further you do not have any complain against Naaptol.

In addition, we will further evaluate how we can prevent this problems from occurring again in the future.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Do shop with us.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Naaptol is a fraudulent company. Dont ever buy any products from them. You will be shocked to see the quality of the products. More than half of their products are faulty and do not function. Then they will ask you to return back and that will be the full stop of everything.

Dear Customer,

Thank you for notifying us with your complaint, we regret for the inconvenience caused to you.

We would surely resolve issue,kindly help us with your order id so that we can assist you better.

Looking forward for an early update from your end and hope that you would give us an opportunity to bring a satisfactory conclusion to the issue.

Kindly write back to us at crm@naaptol.com or call us at 09223516148 for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

respected sir

i am here by informing you that my order number is 4985061. i purchase one X electron GSM calling tablet but that is defective set so i want my cash refund because your service is not good how many times i call to your customer service person but the are not resolve the my problem already my set is in your department so please refund my cash

thanks and regards
laxmi kant sharma
order no 4985061
mob:9686311333

Dear Customer,

As per our telephonic conversation you said that you have sent product at our warehouse address for replacement.

However, we have escalated issue our concern vendor team & they will dispatch the product within 7-10 working days.

Do write us back at feedback@naaptol.com if the replacement is not received in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.