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Complante to get falted device from Naaptol.

This is a discussion on Complante to get falted device from Naaptol. within the Online Shopping forums, part of the Internet Services category; Dear sir. My name is Sam Robert R/O-588 B.M Church Compound Mukeem Pura Malka Ganj Delhi-110007 M no-9212497294 Sir I ...

  1. #1
    Samson Robert is offline Junior Member
    Join Date
    Feb 2012
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    2

    Unhappy Complante to get falted device from Naaptol.

    Dear sir.

    My name is Sam Robert R/O-588 B.M Church Compound Mukeem Pura Malka Ganj Delhi-110007
    M no-9212497294

    Sir I bye one one 1GHZ Wespro 7 Inch Touch Screen Tablet PC with 3G Order no-3337420
    From NAAPTOL ONLINE SHOPPING PVT LTD. C/O QUANTIUM MAIL
    LOGISTICS SOLUTIONS INDIA PVT LTD KHASRA NO:27-11/13,RAJKORI ROAD,SAMALKA NEW DELHI-110037
    website- naaptol.com

    SIR i receive that device on- 31.01.2012 then i open device box and put device on charge but charger is not working then after 1 hour i complaint for charger my complante no is-2400919 and ofter sum time i on that device but device is getting off automatically then same day i complaint for device also and customer service person said that you got call from winder bot today is 7.2.2012 ant i still can't recive any call from anyone. thay write in website that thay gave money back from 15 days but thay make people fool because thay complete 15 days in complaints. and i have all call recordings so that i can proof myself.
    and now nobody try to listen my complaint So please help my so that i can recive my money back from NAAPTOL ONLINE SHOPPING PVT LTD.

    Thanking you
    Sam robert
    M-9212497294
    address- 588 B.M Church Compound Malka Ganj Delhi-10007

  2. #2
    Naaptol_Care is offline Senior Member
    Join Date
    Sep 2011
    Posts
    336

    Default Response Order # 3337420

    Dear Mr.Robert,

    Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

    Your complaint Id 2400919 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

    You can also directly write to the vendor at support@wesprodigital.com.

    Please be assured of complete & satisfactory resolution.



    Thanks & Regards,

    Customer Care
    Naaptol Online Shopping Pvt.Ltd.

  3. #3
    Samson Robert is offline Junior Member
    Join Date
    Feb 2012
    Posts
    2

    Default

    Dear Sir

    You already told me that winder can contact with me in 48 to 72 hours and i am purchasing Tablet Pc from naaptol online shopping Pvt Ltd
    so i can talk with naaptop only because i dont no anything about wesprodigital so this is my request to you please solv my problem and take your product back and give my money back to me. bec i dont thing that you have good [COLOR=#009900 !important]Customer Care [/COLOR] Support and now i am not intrusted to trust on naaptol.

    Regards
    Samson Robert

  4. #4
    Naaptol_Care is offline Senior Member
    Join Date
    Sep 2011
    Posts
    336

    Default Response Order # 3337420

    Dear Mr. Robert,

    Thank you for writing to Naaptol.

    We escalated issue our concern vendor team & they will get back you very soon.

    Please be assured of complete resolution.




    Thanks & Regards,

    Customer Care
    Naaptol Online Shopping Pvt.Ltd.

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