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Bagittoday false commitment

This is a discussion on Bagittoday false commitment within the Online Shopping forums, part of the Internet Services category; Dear Sir, I received a call from sales exectutive of Bagittoday informing about a holiday voucher. I liked the offer ...

  1. #1
    muditr is offline Junior Member
    Join Date
    Feb 2012
    Posts
    3

    Angry Bagittoday false commitment

    Dear Sir,

    I received a call from sales exectutive of Bagittoday informing about a holiday voucher.
    I liked the offer and decided to book one, so he organised an IVR booking for me.
    I made a booking on 13th Jan 2012 for a holiday voucher, unique code was : 900556858.
    At the completion of this booking, the executive mentioned that the system has chosen me for a special offer and would get a Dell Inspiron 15R laptop deliver to my place in 15 working day IF I make one more booking for the same holiday offer.I decided to go ahead and booked another voucher, unique code was : 900556860.

    On 13th Jan I received a confirmation mail which mentioned about the holiday vouchers but did not mention anything about the assured Gift plus there were other discrepancies in the offering compared to what was promised by executive over the phone.
    The confirmation mail also mentioned that I can cancel the voucher within 7 days by writing an email to them. So I sent my cancellation mail within the timeframe.

    After repeated follow ups, I now get mails saying that voucher cannot be cancelled.

    Please look into this matter. I have all the email communications, which show there is discrepancy in commitment and offer and also that the offer is cancellable.

    Regards,

    Mudit Raniwala

  2. #2
    India is offline Senior Member
    Join Date
    May 2010
    Posts
    290

    Default

    Dear Mr. Raniwala,

    We have come across your online complaint registered on consumercourt.in

    Please accept our sincere apologies for the inconvenience caused to you.

    We regret to inform you that we are unable to locate your order in the system and request you to kindly provide us with the following details:-

    Booking id-
    Authentication code-
    Transaction id-
    Email id-
    Mobile no.-
    Order no.-

    On hearing from you, we shall provide you with the status of your order.

    Further, we would also like to inform you that, we will update you the status through your e-mail id.

    We value your association with Bag it today and thank you for your patronage & co-operation.

    For any further query or assistance, please feel free to write us on
    onlinesupport@bagittoday.com

    We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

    Please note our new customer care number is now – 0120-4112424

    Thanks & Regards,
    Sachin
    Team, Bag it today

  3. #3
    muditr is offline Junior Member
    Join Date
    Feb 2012
    Posts
    3

    Thumbs down Order details for cancellation

    Dear Sachin,

    It is shocking to know you cannot trace the order in your system through the Unique code generated through your syetem itself.

    However please find details below:
    Booking id- 55557270
    Authentication code- 900556860
    Transaction id- Not Known.
    Email id- mudit20@hotmail.com
    Mobile no.- 9892107270
    Order no.- 534544

    Please process the refunds at earliest.

    Regards,

    Mudit Raniwala



    Quote Originally Posted by India View Post
    Dear Mr. Raniwala,

    We have come across your online complaint registered on consumercourt.in

    Please accept our sincere apologies for the inconvenience caused to you.

    We regret to inform you that we are unable to locate your order in the system and request you to kindly provide us with the following details:-

    Booking id-
    Authentication code-
    Transaction id-
    Email id-
    Mobile no.-
    Order no.-

    On hearing from you, we shall provide you with the status of your order.

    Further, we would also like to inform you that, we will update you the status through your e-mail id.

    We value your association with Bag it today and thank you for your patronage & co-operation.

    For any further query or assistance, please feel free to write us on
    onlinesupport@bagittoday.com

    We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

    Please note our new customer care number is now – 0120-4112424

    Thanks & Regards,
    Sachin
    Team, Bag it today

  4. #4
    India is offline Senior Member
    Join Date
    May 2010
    Posts
    290

    Default

    Dear Mr. Raniwala,

    We have come across your online complaint registered on consumercourt.in.

    Please accept our sincere apologies for the inconvenience caused to you.

    We would like to inform you that your refunds have already been processed and credited into your account,

    Please find below the refund details:-

    •Refund Date- 06-Feb-2012
    •Booking id- 555557270 & 555557270R
    •Transaction id- 201202063696624 & 201202063696658
    •Refund Amount- Rs.7000.00/- & Rs.7000.00/-

    We request you to kindly get in touch with your bank/ credit card provider and confirm the receipt of the refund amount to us.

    We hope that the complaint stands resolved here.

    Further, we would also like to inform you that, we will update you the status through your e-mail id.

    We value your association with Bag it today and thank you for your patronage & co-operation.

    For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

    We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

    Please note our new customer care number is now – 0120-4112424

    Thanks & Regards,
    Sachin
    Online Support (Bag it today)

  5. #5
    muditr is offline Junior Member
    Join Date
    Feb 2012
    Posts
    3

    Thumbs up Refund received

    Dear Sachin,

    Have received the credit in my account.

    Thank you,

    Mudit Raniwala

    Quote Originally Posted by India View Post
    Dear Mr. Raniwala,

    We have come across your online complaint registered on consumercourt.in.

    Please accept our sincere apologies for the inconvenience caused to you.

    We would like to inform you that your refunds have already been processed and credited into your account,

    Please find below the refund details:-

    •Refund Date- 06-Feb-2012
    •Booking id- 555557270 & 555557270R
    •Transaction id- 201202063696624 & 201202063696658
    •Refund Amount- Rs.7000.00/- & Rs.7000.00/-

    We request you to kindly get in touch with your bank/ credit card provider and confirm the receipt of the refund amount to us.

    We hope that the complaint stands resolved here.

    Further, we would also like to inform you that, we will update you the status through your e-mail id.

    We value your association with Bag it today and thank you for your patronage & co-operation.

    For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

    We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

    Please note our new customer care number is now – 0120-4112424

    Thanks & Regards,
    Sachin
    Online Support (Bag it today)

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