I have ordered headphone online from letsbuy.com before 20 days but still did not get my product or the money back.

I have email them about 25 times for that same but they give reply sometime and sometime not.

They have given me fake shipping detail and fake shipping id 43835136236 of first flight. But first flight does not show any shipping with this id.

It shows dispatched on their website but still not received and they even do not have any proof that they have dispatched the product.

My order No : LSB-748118
My Name : Keval Padia

Dear Kevalpadia,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy

Hi All,

I purchased a dell XPS laptop from letsbuy on 19th jan 2012. I needed this laptop very urgently and after lot of research i found letsbuy is offering a minimum 4-5 days turnaround time to deliver the product. The product was also shwing "In stock" so I made the purchased and was waiting for my product delivery. After 4 days rather than receiving product, I received a mail from letsbuy saying ..Applogies, the product you have ordered is not available and you can change your order and take an dell inspiron laptop of worth approx 40,000 (whereas originally i have ordered dell XPS of worth INR 54,700). First of all i never wanted to buy inspiron and second there is lot of quality/price differences. I asked letsbuy people to suggest me any alternative and after another 10days i got a response, another alternative what they came with is another Dell inspiron of similar range (approx 40k) or cancel the order.

After waiting for almost 15days and already paying for credit card, now how does it make sense for me to cancel the order and initiate a new purchase.

I wonder how could they show "In stock" when they don't have stock with them and why do they say they will deliver in 4-5 days when they don't even bother in inform customer about his purchase in 4 days. isn't it a trick to fool the customer.

This way customer is being cheated by making him purchase a product which was never available with them and later on making him buy the alternative product which otherwise he would have never bought.

I have suffered a lot because of this unprofessional attitude of letsbuy customer support, and would recommend a careful purchase with them. Earlier also i had a similar experience with them when they took the order and later on came back saying we don't deliver product in that locality. They should have some system to track their inventory and area to deliver the products.

Please advice me possible action can be initiated against them. I want them to pay for such un-professionalism and cheating the customer.

Regards,
Rajiv Singh
Letsbuy order # LSB-796153

Hi LetsBuy,

I have ordered a Dell XCD 35 mobile through letsbuy.com on 2nd February. But the item has still not been shipped. I have been calling the Customer Care executives to check on the status and they seems to be clueless about it. They say they dont know why its not shipped or when it would be dispatched.

Kindly let me know the details.

Order No : LSB-824371
Email : itssujan@gmail.com

Regards,
Sujan