Dear Vaibhav,

Please accept our sincere apologies for the delay and inconvenience caused.

As discussed we shall have the order delivered to you by 13th Jan.

We are also issuing a gift certificate of Rs.200/-, which can be redeemed for purchases on Online Shopping | Shop Online at India's largest Online Shopping site | Indiaplaza as a token of apology from our end. This gift certificate has been mailed to your registered E-mail id. We kindly request you to treat this case in isolation and provide us another opportunity to serve you better.


Once again, with apologies,

Warm Regards,
Team Indiaplaza.

Hello Vaibhav,

Did you recieve ur Item by 13th Jan?

Its a curious question to me...

Because these idiots (Team Indianplaza) are making false promises now and then...

- Ravikumar

With immense respect to Indiaplaza, I would like to inform that I have ordered for a PEN, embedded with a personal message to give a surprise to my wife this Valentine Day, which turned out to be disappointment for me.


Till today morning, the order which was scheduled to ship on Feb 11, 2012 is not yet shipped. Moreover, it is showing 'Ready to ship' in the status tracking since Feb 8, 2012.


This is my first engagement with Indiaplaza and I am extremely disappointed with the service; definitely I am not going advocate Indiaplaza to my friends, colleagues and family.


Still I hope the CEO can solve the problem and get the order delivered to me in time. Thats why wrote to him. But he did not bother to even respond to my mail, I am taking this forward and formally lodging a complaint against false commitment and wrongly setting my expectation.

09-Feb-2012 4:46 PM

Dear Rahul Nag, As per the telecon we had with you we will ship the order on 11th Feb 2012 and the same will be delivered to you at the earliest. Regards, Malathi Customer Service Indiaplaza

As a result of this, my reputation is at stake and I demand the cancellation of my order and refund my money in the next 5 days. In addition to this, I demand a compensation of Rs. 15000.


And I am not going to change my stance. Already lodged a complaint against Indiaplaza at ICRPC

Regards,
Rahul

Hey,
I ordered 2 quantities of a book with Indiaplaza, Order No.I08021201855. When i received my shipment on 10-Feb-2012, I found only one book whereas i had already paid
for 2 books. I have raised a complaint with them, Complaint No. CNT1002120111 regarding my missing item. I have not got any communication from them regarding my missing item till date. Everyday I am calling their Customer Care number twice though i get a constant unaltered reply " Your missing item would be shipped today".

I have not experienced such a pathetic customer service with any of the online retailers with whom i have placed orders.

Indiaplaza is totally unprofessional, Unethical and Customer Un-Friendly

Thanks,
Krishnakumar J