Dear Mr. Noornazarfatmi,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor they will get back to you at the earliest.

We request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Thanks for your response.
But the same response i get through phone whenever I talk to customer care of Naaptol.

Please share complain id (through which i can track) with the contact person mobile number.

And also let me knoe the time frame by when i can expect the issue to be solve.

Regards

Hi,

As per your reply as you have escalated the matter to concerned vendor, please clarify when they will contatc me as 48 hours (as told by ur customer care executive) gone pass and I didnot get a call from them
Reply me soon or let me know if i should move consumer court ?


Warm Regards

Dear Mr.Noornazarfatmi,

We regret for the inconvenience caused.

We have escalated this case again to concerned vendor they will get back to you today.

Your patience in the interim would be highly appreciated.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Thanks for ur reply.

As per your mail, as i have to get a call from vendor but today has gone pass and i did not receive any call as of now.
I have a question .. do naaptol has any sort of agreement with the vendors or Naaptol is just working like a "partune ki dokaan".
Please reply soon.

Thanks & Regards,
Noor Nazar Fatmi

Order no 2843206

It is relay difficult to deal with these people .I received my order that was used, damaged and incomplete .I send back and it is received as per courier by Napptol but nobody is confirming it from Naaptol on mail and phone .

Dear Mr. Kumar,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

why donot you reply to my query.
I request you for complete refund in my case.

I got a courier from NAAPTOL & Paid 3800/- to receive a damaged, defective VOX Mobile.
My order no. 3094368 , I complained to Customer Care & they said your issue is
"We have escalated the issue to our concerned vendor team, you shall receive a call from them within 24-48 working hour"
But the problem is un-solved, is Naaptol really interested in solving the problem ?
Please do not write to me that your issue has been escalated & will be sorted out with in 24-48 hrs, please solve by refunding.
It is my hard-earned money, don't play with it.
Thanks
Lakshmikanth - 9900052920 ghanapaati@gmail.com

Dear Mr.Laxmikant,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2233090 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at care1@voxmobiles.com & care2@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Originally Posted by Noornazarfatmi

why donot you reply to my query.
I request you for complete refund in my case.

Regarding order no- order no. 2163054
Why donot you reply to my queries and even after getting ur mail regarding concerned vendor will contatc me within 48 hours, No one has ring me up from vox or Naaptol, What a rubbish your customer care is.
Please reply me soon , how to proceed further.

Regards

Dear Mr.Noornazarfatmi,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 919885 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at care1@voxmobiles.com & care2@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Hello,

You are escalating that is ok but is not it your responsibility to track the same or your responsibility ends once you escalated the matter to concerned vendor.
I am writing here for the last one month but to no avail, every time your response is like escalted the same and concerned vendor will contatc me in the next 48 to 72 hours, but no one is contacting me even after one month.
Please take my concern seriously.

Chase the concerned vendor seriously and provide me the address on whick i can send mobile to get my money back.


Regards

Hello,
I ordered LG FATHOM VS750 from naaptol on 2nd january, 2012 for RS. 5999. (order no is 3151367)

I got the parcel containing mobile handset but no battery, no cable, no ear phone.... official seal of LG was broken and naaptol made its own seal.

What I have to do with a mobile without battery?

If anyone from naaptol official read this then do some needful because it sucks my ind now.

Thank you.