Dear Muralidharan,

Please accept our sincere apologies for the delay and inconvenience caused.

We shall have your order In1710111218 for Transcend 4GB + Free 8GB Pen Drive dispatched today. We are also issuing a gift certificate of Rs.150/-, which can be redeemed for purchases on Online Shopping | Shop Online at India's largest Online Shopping site | Indiaplaza as a token of apology from our end. This gift certificate will be mailed to your registered E-mail id. We kindly request you to treat this case in isolation and provide us another opportunity to serve you better.


Once again, with apologies,

Warm Regards,
Team Indiaplaza.

I have purchased Sony ericsson MW600 bluetooth headset from indiaplaza.com through ICICI netbanking. My order# IN0512110804. I ordered at Dec5th 2011. Still they didn't send the item.
I used to call the customer care every day and they used tell today evening or 2 days the product will be dispatched.
Worst customer care and fraud online website. This has been a very bad experience for me.
I want to refund my money.

Yesterday i received the product. Don't buy anything from Indiaplaza through creditcard/netbanking, pay only with cash on delivery.

I have purchased the HP Pendrive 4GB Clip On Style November 29,2011. My order number is # IN2911110234. Still id din't receive the product.
I called many time they are saying it wil be dispatched with in 3 working days. I requested him to cancel the order, he saying we cannot able to cancel the order once we recieved the invoive.

So my kind request to all dont purchase anything from indiaplaza. They are cheating us........

I bought a mobile phone through indiaplaza.com on 2nd Nov (Order No. : IN0211112174), with a promised delivery within 3 days. However, even after 2 months, it's still not delivered. I've already called the customer care many times (more than 25 and wasted so much money). And every time they ask me to wait for two more days. I also raised a ticket online (

PH0512110366 05-Dec-2011 7:35 PM Open

PH2711110092 27-Nov-2011 5:23 PM Close

CNT1311110155 13-Nov-2011 6:37 PM Close

) on Dec 26th and even after ten days it's still in open status.

I am a frequent customer of Letsbuy.com and infibeam.com. I had very good experience with them.Just by seeing some offer , I ordered this product which is still reaching. A very bad experience with them. Just to high light , I would like to share comments:

Ticket no : CNT1311110155

Query :
I have not received this product till now. please send this phone ASAP. I am not able to tack and see details. Please help.

Thanks,
Amit AgrawalI have not received this product till now. please send this phone ASAP. I am not able to tack and see details. Please help.

Thanks,
Amit Agrawal|2011-11-21 This is the worst service any one can expect. These people dont care to address any query...... Pathetic...

Ticket Resolution Comment Date Comments 25-Nov-2011 10:51 PM Dear Customer, The order is shipped and updated. I apologies for the delayed response. Regards, Team Indiaplaza. 24-Nov-2011 7:48 PM kindly check and do the needful. 25-Nov-2011 3:53 PM Kindly check and update the correct AWB # on priority.

Ticket no : PH2711110092

Query:
Customer wants to cancel the order as he didnot recieve the order yet and the AWB no which is updated is not tracking,

Kindly check and cancel the order on priority...Customer wants to cancel the order as he didnot recieve the order yet and the AWB no which is updated is not tracking,

Kindly check and cancel the order on priority...|2011-11-30 Any updates on it? Customer is always a fool and come back to you after paying complete amount................. |2011-12-05| I Have not received this product till now. Also please check how make tickets are raised. This was the reason for canccelling this order. I dont need this product any more. PLease cancel it anf make refund. I dont need any more execuse/reason.
I made another request for cancelling with ref no PH0512110366.

Note : Please read complete description before closing any query blindly.

Ticket Resolution

Comment Date	Comments
06-Dec-2011 5:51 PM	Dear Customer, The order is shipped and updated. Please feel free to call us on 080-49091234 for further queries. Regards, Team Indiaplaza.

Ticket no : PH0512110366

Query :
Customer wants the cancellation due to delay in delivery.
Kindly check and cancel it on priority.
Rgds,
Darshan.V |2011-12-05| A similar request was made but was closed without resolution. ref no : PH2711110092. |2011-12-09| Customer want refund so if possible please refund the money ASAP.


Mallikarjun |2011-12-12| ANY UPDATES?? |2011-12-14| The first ticket was raised on 10th of nov and there is no resolution provided till date.Ref : PH1011110429
I dont want to abuse or use offensive lang here. Better, I will go legal. |2011-12-16| ?? |2011-12-21| How many days are needed to check and provide proper response?? I said that i dont need product. Atleast make refund. |2011-12-30| As per todays discussion, Order will be cancelled by tomorrow. I hope you stand by that... |2012-01-05| Any update on it?? This is the most pathetic response and customer service i have ever face in my entire life. These idiots even dont bother to respond.
Got fed up calling and following up.

Ticket Resolution

Comment Date	Comments
09-Dec-2011 4:58 PM	Kindly check and update the status on priority.

A few my many mails i have received from them :
IN0211112232

Inbox

x

[IMG]file:///C:\Users\AMIT_A~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image001.png[/IMG]

Kauser Shariefa kauser.shariefa@indiaplaza.in	12/21/11[IMG]file:///C:\Users\AMIT_A~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]		[IMG]file:///C:\Users\AMIT_A~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG] [IMG]file:///C:\Users\AMIT_A~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]
to me [IMG]file:///C:\Users\AMIT_A~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]

Dear Amit,


As per our telephonic conversation, we have forwarded the request to our backend team
Kindly give us time till 26/12/2011 we'll get back to you.
Sorry for the inconvenience caused to you.




Regards

IN0211112232

Inbox

x

[IMG]file:///C:\Users\AMIT_A~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image001.png[/IMG]

Darshan V darshan.v@indiaplaza.in	11/25/11[IMG]file:///C:\Users\AMIT_A~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]		[IMG]file:///C:\Users\AMIT_A~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG] [IMG]file:///C:\Users\AMIT_A~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]
to me [IMG]file:///C:\Users\AMIT_A~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]

Dear Customer,

I have forwarded your request to concern department and same has been taken care.
kindly bear with us.

Warm Regards,
What options do I have to escalate this issue? Can some right person help me?

Regards
Amit