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Online shopping fraud by BagItToday group.

This is a discussion on Online shopping fraud by BagItToday group. within the Online Shopping forums, part of the Internet Services category; Hi, I am a regular online shopper and I work for an MNC. Never before had I faced any problem, ...

  1. #1
    souvik.jem is offline Junior Member
    Join Date
    Aug 2011
    Posts
    1

    Angry Online shopping fraud by BagItToday group.

    Hi,
    I am a regular online shopper and I work for an MNC.
    Never before had I faced any problem, until the time I placed and order with BagItToday.
    The order demanded full payment prior to delivery. I transferred the sum of Rs 549 for a Reebok folding bag and Mtv Sunglasses (Order Id. 1007226524).

    After the order I waited, but these products never came to my doorstep. On writing several emails to them, a customer care rep called and confirmed my address. Then I waited for another month, exchanging emails.
    Finally someone called saying , I had returned half the order.
    How and why will I return half the order when I desperately wanted to have them.
    After that I asked them to re send it but again after 15 days wait nothing.
    Finally I wanted refund to which they agreed. But even after giving them 14 working days to process my refund request, I have got nothing.
    They have even stopped replying to my e mails.
    Please help me out!! I am loosing faith on online shopping. This fraud must be stopped.

    Thank you.

  2. #2
    India is offline Senior Member
    Join Date
    May 2010
    Posts
    290

    Default

    Dear Mr. Banerjee,

    We have come across your online complaint registered on consumercourt.in

    Please accept our sincere apologies for the inconvenience caused to you.

    We would like to inform you that we have already taken the matter with the department concerned. We request you to kindly allow us 3-4 working days to resolve the issue and get back to you.

    Further we would also like to inform you that, we will update you the status by your email id.

    We shall be happy to render any further assistance or clarification that you may require.

    We value your association with Bag it today and thank you for your patronage & co-operation.

    For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

    We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

    Please note our new customer care number is now – 0120-4112424

    Thanks & Regards,
    Leela Rawat
    Online Support (Bag It Today)

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