This is a discussion on Against ebay within the Online Shopping forums, part of the Internet Services category; Hi, This is to bring to your kind attention the gross mismanagement and irregularities I have faced in the reimbursement ...
Junior Member
Against ebay Hi,
This is to bring to your kind attention the gross mismanagement and irregularities I have faced in the reimbursement of the defective item that I had received last month. I have been forced to write this mail after repeatedly calling for atleast 10-12 times over the past month and when nobody has contacted me even after repeated reminders. Please understand that it is not about the money being refunded or not , but the kind of dismal customer service I have received that makes me write this mail.
I had ordered an item PaisaPay ID 29442122977 on 13th July and had logged a eBay Guarantee Claim # 54651. It has been more than 22 days and nobody has attended to my request even though the website clearly says that the claim would be done in 20 days. It has been 5 days since I sent the receipt of the dispatch of the product from my end and everytime I have called up (My Yashwant on 9/8/2011, Mr Kaustubh on 7/8/2011 and Mr. Aniket) I have been told that I would receive a call back by the EOD for three days. Nobody has called me up and I have not received refund in my account.I was told on 6/8/2011 that as soon as the receipt would be received, the refund process would be initiated. The claim officer, Mr. Aniket has always been unavailable or busy to talk every single time I have called up.
Yesterday, again I was assured by Mr. Yashwant that I would receive a call back from Mr. Aniket by EOD but I did not receive any call. Even on repeatedly requesting to escalate the request to higher authorities, I was discouraged and categorically told that even they would follow the same process. Even today I have not received any confirmation or feedback about my problem nor any mail regarding the same.
It is extremely unprofessional on your part not to call the customer even after repeated calls. Not so much as a call to explain the delay behind the process was arranged. Kindly arrange for a callback tomorrow. I do not see any reason why this should take so long, or why I should not be told of the process even after being assured of a call back. I have no option but to send a personal email to email ids of the India CEO Mr. Muralikrishnan B and other authorities.
I regret to say that this kind of customer service does not leave a good precedent.
Thanks,
Anshuman Sharma
XLRI Jamshedpur
Junior Member
Hi Anshuman
We regret the inconvenience caused and thank you for sharing your feedback.
I trust our Customer Support Representative would have contacted you to have your issue resolved.
Once again we regret the inconvenience caused and thank you for your continued patronage with eBay India.
Assuring you the best of services.
Regards,
Junior Member
Ok here's the latest fraud on ebay.. and this one is BY ebay. It is known as seller feedback manipulation.
If you leave a negative feedback for a seller, however justified, it will be removed. How? Without informing you they send your feedback for evaluation by a "committee". Ostensibly the committee comprises both buyers and sellers but you are never told the composition of the committee or the number of members in it. And then you receive an email from ebay saying your feedback has been removed because the commitee decided so. I don't know how this scam started but the sellers are aware of it and so operate with impunity. I have burnt my fingers several times and have decided to stay away from ebay altogether. There have been instances when a product was advertized as made by a famous Japanese brand and I received a cheap locally made item instead that did not last a few hours. Apparently selling of fake goods is rampant on ebay. On other occasions there were items missing from the package, product stopped working... even the replacement would not work. A whole lot of problems. I guess the Indian online market is too undeveloped at the moment to inspire buyer confidence.
Anti buyer stance of e bay website I had bought an item from i2cworld_inc3 and was shipped item (GEB - MSKU - 130521014118 - SMOCK TUBE COCKTAIL DAY EVE) on 6 Jan 2012 and I received wrong sized item, so I contacted the seller and as told by them, I shipped item back to for refund of my money, but I have not received any refund till now.
I must tell you that communication from e bay side were totally uninformative regarding the time limit before which I can ask for a refund in such cases. Also, the seller had informed me that the refund will be given to me after they received the item and once they received the item at their end, they just did not replied back positively.
Please refund my money as soon as possible so that a bonafide customer like me continue to shop with you in future also.
I have been regularly tring to resolve this by live chatting and calling at your given numbers, but I did not receive any response.
Plz help.
Mukesh kumar
9371771868
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