A few months back i bought a touch phone from indiatimes shopping after seeing an ad in newspaper. i got the complete product they had advertised along with 2GB memory card and a bluetooth which they said was free with the product. a few days later i found the product was not satisfactory so i decided to cancel the order and contacted them. they e-mailed me the procedure for cancellation. As per their specification, i sent them my complete product back along with bluetooth. now they are making up stories of not receving the blue tooth and on asking for refund they keep saying that the cancellation order is under process and that someone will call us back. but there has been no reply from their end and nobody calls back. they keeping on replying that we have not recevied the bluetooth inspite of us sending it back.
they are just making up stories and i am frustrated of repeatedly calling them asking for the status of refund. they also put the phone on a long hold before replying to our queries

Please refrain from buying any prouducts at this site as the goods they sell is from some local market in delhi or Chinese stuff, DON NOT FALL FOR THE TRAP OF DISCOUNTS AS THE ACTUAL PRIZE WILL BE LOWER THAN THEY SELL.

AND after you return the products they will never refund you the money, STANDARD ANSWER YOUR MONEY WILL REFUNDED IN 6 WORKING DAYS WHICH WIL NEVER HAPPEN the TNT guys who deliver the stuff first open up all the items and send it to the customer in a crapped way.

The customer servie is very bad, they would never redund your money, whatever you buy is final, its all your luck to get a good product from website.

Originally Posted by Unregistered

Please refrain from buying any prouducts at this site as the goods they sell is from some local market in delhi or Chinese stuff, DON NOT FALL FOR THE TRAP OF DISCOUNTS AS THE ACTUAL PRIZE WILL BE LOWER THAN THEY SELL.

AND after you return the products they will never refund you the money, STANDARD ANSWER YOUR MONEY WILL REFUNDED IN 6 WORKING DAYS WHICH WIL NEVER HAPPEN the TNT guys who deliver the stuff first open up all the items and send it to the customer in a crapped way.

I have purchased 5 Items from Indiatimes shopping online portal - and I never had any complaints about 4 (four) items I received. Even I have received a big product like Bionaire Tower fan - it was big enough to get damaged.
I bought another Emergency light from e-Commerce India - that was also not at all damaged...
I bought a very damageable product - Laptop cooling pad - and I received in very good condition,
I bought a Utility trolley - it was also not at all damaged -
But there is a Cheating company "Vishal Retail Ltd(102418)" - who is bothering me a lot and cheating with me - and the problem is Indiatimes Shopping is not at all taking a positive role in solving the problem. That Cheating company "Vishal" sent me a completely Damaged Product and after talking and writing a lot they changed that - and when next time time I opened the pack - I found the same damaged product they sent, and above all that company is claiming that they have sent me a good product this time.
I have asked Icare to blacklist this company immediately and take necessary action - but it seems they are not at all ready to take any responsibility.
Now I have found all the relevant Ministry Officers mail id - and I am going to sent a mail with all mail attachments to them complaining against Indiatimes shopping and that Cheating Company "Vishal".
Here is a part of our mail conversation with Icare and "Vishal"
I want to ask everybody to stop shopping from Indiatimes Shopping immediately - otherwise they are also gonna be cheated and disturbed a lot in future.

Here is the mail list :

Date: Wed, Aug 12, 2009 at 12:33 PM
Subject: Fwd: INALSA Emergency Light-Sunny
To: icare <icare@indiatimes.co.in>

Whats your next step?

Why you guys are not saying anything?

Why you have this kind of Cheat companies listed in your Web page?

Why you don't take any responsibilities after selling an item?

The One and Only answer may be that - you are the same kind of cheating organisation.
---------- Forwarded message ----------
From: ANSHUMAN MUKHERJEE <aungmu@gmail.com>
Date: Tue, Aug 11, 2009 at 5:47 PM
Subject: Re: INALSA Emergency Light-Sunny
To: Amit Gupta <amit.gupta1@vrpl.in>
Cc: icare@indiatimes.co.in

Yet another lie.

I found the same damages - and the same gum patches - where a sticker was fixed
The same transparent packet - with same opening.and all the same marks...

What do you think - we, the buyers are idiot enough to not understand your cheap cover ups????!!!

It is completely clear - that you have sent the same damaged product once again.

Yes - one thing is new - that is the packaging.

I am not sending back that product any more - it will help me to produce the evidence before Any Government official from Consumer Grievance Cell.

I have purchased 5 Items from Indiatimes shopping online portal - and I never had any complaints about other 4 (four) items I received. Even I have received a big product like Bionaire Tower fan - it was big enough to get damaged.
I bought another Emergency light from e-Commerce India - that was also not at all damaged...
I bought a very damageable product - Laptop cooling pad - and I received in very good condition,
I bought a Utility trolley - it was also not at all damaged -

All the problems is with a cheat company like you - and I strongly ask Icare to blacklist you immediately.


On Tue, Aug 11, 2009 at 10:48 AM, Amit Gupta <amit.gupta1@vrpl.in> wrote:
Dear Sir,

We have dispatched you the New Piece and this time special care was taken, that it is not damaged in transit but we are very sorry to hear that again you have received it broken.
You can get your money refunded and kindly send it back as we have to claim it from the logistics company.
Its just a case of mishandling by logistics company.

Thanks & Regards

Amit Gupta
Asst Manager
E-Commerce
Phone : +91-11-32431314/15/21 (Ext-341) Fax: +91-11-267874281
Mobile No : +91-9999876109
Email: amit.gupta1@vrpl.in
Vishal Retail Limited
Plot No. 332, Behind Shokeen Farmlands
Off NH-8, Rangpuri, New Delhi - 110037 (India)
________________________________________
From: ANSHUMAN MUKHERJEE [mailto:aungmu@gmail.com]
Sent: Tuesday, August 11, 2009 10:36 AM

To: icare
Cc: Amit Gupta
Subject: Re: INALSA Emergency Light-Sunny
Dear Icare Official,
I have received the product yesterday.
And I was quite surprised that the same broken item has sent to me in a new pack from Vishal Retail.
What a cheating company - my god.
And these company should be punished.
You should have been black-list this company long back.
As I believe this cheat organisation must has done this kind of cheating previously too.
And they may not faced a guy like me before - and they and you guys thought I may give up sometime in between.
But you should know - everybody is not same - and I will going to end this cheating business of yours and Vishal.
I am going to lodge a complain in Indian Govt. Customer Grievance Cell
And I am also sending mail to :
Ministry of small Scale Industries : Shri K.S.Ludu, Additional Development Commissioner
Ministry of Consumer Affairs, Food and Public Distribution : Smt Rinchen Tempo, Joint Secretary
Ministry of Company Affair : Shri Jitesh Khosla, Joint Secretary,
Ministry of Heavy Industries and Public Enterprises : Shri S.S. Negi, Director(PG), Public Interprise Bhawan,
Ministry of Law & Justice : Shri R. Ragupathi, Joint Secretary & Legal Adviser,
Ministry of Personnel, Public Grievances and Pensions : Smt. Shyamalima Banerjee, Director (PG), DAR&PG, Sardar Patel Bhawan
and to few others... you just don't know how far I can go with this kind of cheating.
And its a deliberate cheating - and I will go as far as possible to punish the cheater.
I no longer need this item, and I am not returning this item - as I am really tired with mails and return mails, but am keeping the broken item for further investigations if done by India Govt. officials.
Have a great day.
Anshuman
On Mon, Aug 10, 2009 at 3:39 PM, ANSHUMAN MUKHERJEE <aungmu@gmail.com> wrote:
Please see the mail from the Seller ;
Replacement shipped by Overnite express AWB-700829302

Thanks & Regards
Amit Gupta
Asst Manager
E-Commerce
Phone : +91-11-32431314/15/21 (Ext-341) Fax: +91-11-267874281
Mobile No : +91-9999876109
Email: amit.gupta1@vrpl.in
Vishal Retail Limited
Plot No. 332, Behind Shokeen Farmlands
Off NH-8, Rangpuri, New Delhi - 110037 (India)


On Sat, Aug 8, 2009 at 4:36 PM, icare <icare@indiatimes.co.in> wrote:
Dear Mr. Mukherjee,
We thank you for contacting Indiatimes Shopping.
We apologize for the delay in responding you.
With reference to your mail dated-06.08.09 for order no-111703052, we would like to inform you that kindly provide your AWB no so we can able to forward your order for replacement.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards,
Simran Preet - Customer Service
Indiatimes Shopping
________________________________________
From: ANSHUMAN MUKHERJEE [mailto:aungmu@gmail.com]
Sent: Thursday, August 06, 2009 11:31 PM
To: Amit Gupta
Cc: icare
Subject: Re: INALSA Emergency Light-Sunny
Dear Mr Amit Gupta,
I have sent the Item thru' TNT reverse pick up on 25 of July 2009.
Hope you have received that on time.
Regards,
Anshuman
On Sat, Jul 25, 2009 at 11:03 AM, icare <icare@indiatimes.co.in> wrote:
Dear Mr. Mukherjee,
We thank you for contacting Indiatimes Shopping.
With reference to your mail dated-24.07.09 for order number-111703052, we would like to inform you that mail has been marked to TNT courier, kindly allow 4 working days so that we can arrange product pickup from your door step.
We regret the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards,
Neha Uppal - Customer Service
Indiatimes Shopping
________________________________________
From: ANSHUMAN MUKHERJEE [mailto:aungmu@gmail.com]
Sent: Friday, July 24, 2009 1:10 PM

To: icare
Cc: Amit Gupta
Subject: Re: INALSA Emergency Light-Sunny
Dear Icare Officer,
I have tried to call TNT courier they are hanging up.
I first called at their Delhi office, they gave me their Mumbai Office number (022-6000 9999)
And I have tried to talk to them at least 10 times.
Everytime I am telling about the reverse pick up - they are hanging up?
Is it some kind of tackticks to avoid people?
I am sending this mail to TNT also.
And I am trying to call the Regional General Manager of TNT, Mumbai, Mr, Dhananjay Parkhe, too.

On Tue, Jul 21, 2009 at 9:56 AM, icare <icare@indiatimes.co.in> wrote:
Dear Mr. Mukherjee,
We thank you for contacting Indiatimes Shopping.
With reference to your mail dated-20.07.09 for order number-111703052, we would like to inform you that we are arranging a reverse pickup of your product to get it replaced/repaired. Please follow the below mentioned steps for reverse pickup.
Steps for replacement:
Step1: Defective/Wrong Product should be packed properly with thermocol. Mention your complaint in the format attached, take its Printout and place it inside the package.
Kindly fill up the following label, take its Printout and place it on the parcel.
Order Number
Sub Order Number
List of Parcel Contents
Value of Product
Customer Address
Customer Contact Number

Step 2: You need to call to TNT courier for arranging product pick up at below provided numbers and quote the Account Code which is also mentioned below so that your product can be picked up from your door step free of charge:-
For BSNL/MTNL: - 1800 425 999,
For Others: - 6000 9999,
Account Code: - 55959.
Note:- Kindly mention the below mentioned address on the package where product needs to be send.

Vishal Retail Ltd,
Khasra No. 332, Near Telco Service Station, Behind Shokeen Property, Rang Puri, New Delhi – 110037

Step 3: The TNT Courier will give you a nine digit invoice # known as AWB Number at the time of Picking of the product. Kindly Call up the customer care on the below mentioned numbers and provide the AWB Number
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards,
Neha Uppal - Customer Service
Indiatimes Shopping
For further assistance please contact us on below given Customer Support Number.
Rajasthan Gujarat Punjab & Chandigarh Delhi & NCR Karnataka Andhra Pradesh Mumbai
9928338888 9998308888 9876848888 9910118888 9900238888 9989468888 9867748888
*Standard Call rates apply.
*All days 8:00 AM to 8:00 PM.
________________________________________
From: ANSHUMAN MUKHERJEE [mailto:aungmu@gmail.com]
Sent: Monday, July 20, 2009 9:05 PM
To: icare
Cc: Amit Gupta

Subject: Re: INALSA Emergency Light-Sunny
What happened?!!!

Nobody is ready to reply????!!!
What happened to your reverse pick up? Why you guys are so reluctant?
On Thu, Jul 16, 2009 at 4:16 PM, ANSHUMAN MUKHERJEE <aungmu@gmail.com> wrote:
Dear Indiatimesshopping Customercare officer,
Please see the mail from the Merchant.
I want to send the broken Item through your reverse pick up.
Please send somebody to pick up the broken product.
---------- Forwarded message ----------
From: Amit Gupta <amit.gupta1@vrpl.in>
Date: Thu, Jul 16, 2009 at 2:57 PM
Subject: RE: INALSA Emergency Light-Sunny
To: aungmu@gmail.com
Cc: icare@indiatimes.co.in
Dear Sir,
We apologies for the inconvenience, we do not sell junk items.
The breakage can be due to mishandling in transit by the courier agency.
You are requested to send it back through Indiatimes reverse pickup.
As we receive the broken product we will dispatch you the new one and will ensure that this time it reaches in good condition.
For your future reference Kindly check the packet for damages before you receive and if its in bad shape kindly refuse to accept and mark “broken product “ on the courier slip.

Thanks & Regards

Amit Gupta
Asst Manager
E-Commerce
Phone : +91-11-32431314/15/21 (Ext-341) Fax: +91-11-267874281
Mobile No : +91-9999876109
Email: amit.gupta1@vrpl.in
Vishal Retail Limited
Plot No. 332, Behind Shokeen Farmlands
Off NH-8, Rangpuri, New Delhi - 110037 (India)
________________________________________
From: ANSHUMAN MUKHERJEE [mailto:aungmu@gmail.com]
Sent: Thursday, July 16, 2009 2:32 PM
To: amit.gupta1@vrpl.in
Cc: icare
Subject: INALSA Emergency Light-Sunny
Dear Mr Amit,
I have tried to talk to you many times with the numbers provided by Indiatimes Shopping -
But it seems one of the numbers - no more exists
One of the number is the Fax number
the other two numbers never attained - except only once - and then I was told that your customer care cell would call me the next day - but that "next day" never arrived...
I bought 5 items from Indiatimesshopping at a time - all the other four items reached me safe and in good condition.
But Order number 111703052, Sub Order number 2144712, Item number 1926660, Item title "INALSA Emergency Light-Sunny" - reached me in completely broken condition - and it seems that it is sent like this - because all the seals inside are broken, the main plastic cover inside, is tored off, one light is not working, the battery cover is broken and it remains open thus... and so on - the overview is, you tried to send me a junk item that was lying in your godown or backyard.
I asked Indiatimes shopping to black-list a company like yours, to prevent others from this kind of suffering and trouble.
I regreat to say you your company is the worst I have ever seen - I have made many online shopping from different companies - rediff-shopping, e-bay, baazee etc... but never experienced this kind of things ever.

--
Best Regards,
Anshuman Mukherjee
Please see the conversations between me and Indiatimesshopping so far...
On Wed, Jul 15, 2009 at 2:08 PM, icare <icare@indiatimes.co.in> wrote:
Dear Mr. Mukherjee,
We thank you for contacting Indiatimes Shopping.
With reference to your mail dated 14.07.09 for order number-111703052, we would like to inform you that kindly contact at below mentioned email id of Vishal Retail Limited:-
amit.gupta1@vrpl.in
We thank you for your time and patience. We value you as our customer and your satisfaction is of utmost importance to us.
For convenience please do not delete the interactions while replying.
With regards,
Neha Uppal - Customer Service
Indiatimes Shopping
________________________________________
From: ANSHUMAN MUKHERJEE [mailto:aungmu@gmail.com]
Sent: Tuesday, July 14, 2009 10:52 AM
To: icare
Subject: Re:
Dear Indiatimes Customer care executive,
you sent me those numbers of the seller.
But,
011-26784281 - this is a fax number
9871734261 - this one does not exist.
011-32431314 – 5 - These two numbers never attained.
Are you guys playing with me?

On Fri, Jul 3, 2009 at 3:59 PM, icare <icare@indiatimes.co.in> wrote:
Dear Mr. Mukherjee,
We thank you for contacting Indiatimes Shopping.
We apologize for the delay in responding you.
With reference to your mail dated-02.07.09 for order no-111703052, we would like to inform you that for sub order no (2144709) it will be delivered to you within 3-4 working days. And for sub order no (2144710) for that we forward your request of non delivery for that kindly wait 7 working days for the same. And for sub order no (2144712) kindly contact below mentioned number for the same:
Merchant: Vishal Retail Limited
Contacted person: Mr. Arvind Kumar / Dharmender Dabral (V.P.), Mr.Himanshu Singh
Contact number: 011-32431314 – 5, 9871734261, 011-26784281
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards,
Simran Preet - Customer Service
Indiatimes Shopping
________________________________________
From: aungmu@gmail.com [mailto:aungmu@gmail.com]
Sent: Thursday, July 02, 2009 11:02 AM
To: icare; Legal1
Subject:

Subject: (shopping)
Name: Anshuman Mukherjee
Indiatimes User ID: aungmu_007
Sender ID: aungmu@gmail.com
Email Id: icare@indiatimes.co.in;legal1@indiatimes.co.in
Mob: 9831565582
Message:

Hi, I regret to say that I am quite upset with one of the item I ordered.
The Order detail is as follows: Order No. :
111703052 Sub Order No.: 2144712
Merchant Name and Number : Vishal Retail Ltd(102418)
Item Number / Product Number: 1926660
Item SKU No: INALSA_Emergency_LightSunny
Item Title: INALSA Emergency Light-Sunny
Price: 1148 (with shipping charges)
I received that Item yesterday through "Overnight Express" - and what I think it is not only their fault - as it is quite clear that a previously damaged product is sent to me by the seller.
Many parts are broken, one bulb is not working, all the seals are broken or torn, some switch are not working, the main polythene pack that covering the product inside the box is torn - and the product is completely damaged. The seller should be black listed immediately.
I know I have nothing to do if you do not replace this immediately, but what I can do is I can tell everybody I know by person or by mail or by phone and I will circulate this news to everybody that you are supporting some third graded seller and I will ask everybody not to buy ANYTHING from Indiatimes shopping.
Another thing is, you have given me a mail saying that another order, no.111703052, sub no. 2144710 is already shipped but I have not received that yet. And another order (sub order 2144709) you have not shipped yet. You should not maintain any link with this third graded seller “Vishal Retail Ltd.†anymore to avoid this kind of feedback from other buyer. Otherwise you will lose all your prospective buyers. Take action immediately. Or I am going to circulate this everywhere. I am completely disappointed.

--
Best Regards,
Anshuman Mukherjee

I m purchase a Digital Camera From Shopping Indiatimes.com on 10th aug 2009
but this products not yet recd till now 18th aug 2009,
the poor courier service provided by elbee express,

Dear Sir,

It is shocking despite talking to your helpline boys & girls so many times with no avail .As you are aware that the Canon Video camera DC210 order no.111678007 which we purchased from indiatimes.com was not working properly & was sent back through your good offices to M/S Gadgets & More to Mumbai.

After talking to them also directly to get a new replacement for the product I think after a gap of 3 weeks they sent the same product back without any repairs.It is still not working & we got fed up .We ultimately thought to get our money back of Rs 14,400/-.We were assured by Mr.Rajvinder who seems to be senior to other boys mentioned that you will get the refund thru cheque as soon as possible .It is puzzling that despite that we have paid from our hard earned money.Why this delay? Why nobody has taken the product back & pay us the money back. Its been almost 3 months since I purchased this new video camera but have not used it even once.
We thought Times of India is doing a fantastic job by directly getting quality products at cheaper price to the Indian consumer.But this is SHAMEFUL & DAYLIGHT ROBBERY BY INDIATIMES.COM OF PEOPLE’S HARD EARNED MONEY !

Iam requesting higher management people to look into this matter & get us the Refund ASAP without any further Delay & Harassment.Otherwise we are going to the consumer court with this Defective Canon DC-210 video camera & all the receipts provided by indiatimes.com. & lodging a court case against indiatimes.My Lawyer will be sending you a LEGAL NOTICE shortly.

Regards Mr.P.K TIKU R/O
341-A Pocket-2 Mayur Vihar
Phase-1 New Delhi-110091
Ph.no:9212337116

FRAUDULENT METHODS ADOPTED OT DUPE THE CUSTOMERS

to admin, icare, legal1

MY NEW CART AGAINST REFUNDS




to ica
show details Jul 7
Order Details

S.No Item Details Shipping Address Shipping option Unit Price Shipping Charges Qty. Total Price
1. DEBIAN 4.0 R3 Linux i386 - 3 DVD


Add New Address / Edit Selected Address
INR 400.00 INR 50.00 INR 450.00 Delete

2. FEDORA 10 Linux i386 - 6 CD SET


Add New Address / Edit Selected Address
INR 300.00 INR 35.00 INR 335.00 Delete

3. REDHAT 9.0 Linux 3CDs


Add New Address / Edit Selected Address
INR 200.00 INR 30.00 INR 230.00 Delete

Total INR 1015.00




Dear Mr. Sant,

We thank you for contacting Indiatimes Shopping.

We apologize for the delay in responding you.
With reference to your mail dated-26.06.09 for order number- 111664330, we would like to inform you that kindly refer below mentioned details of your refunded Gift Certificate:-

Gift Certificate Number - GC1244808612814378
Amount - Rs.554/-
Valid Upto - 10-Sep-2009:23:59

Gift Certificate Number - GC1245820307022868
Amount - Rs.520/-
Valid Upto - 22-Sep-2009:23:59

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With regards,
Neha Uppal - Customer Service
Indiatimes Shopping
________________________________________
From: ASHOK.SANT@SBI.CO.IN [mailto:ASHOK.SANT@SBI.CO.IN]
Sent: Friday, June 26, 2009 4:20 PM
To: icare; Legal1
Subject:

Subject: (shopping)
Name: ASHOK SANT
Indiatimes User ID: ASHOK.SANT@SBI.CO.IN
Sender ID: ASHOK.SANT@SBI.CO.IN
Email Id: icare@indiatimes.co.in;legal1@indiatimes.co.in
Mob: 9754210105
Message: VERY MUCH ANNOYED WITH YOUR STYLE OF FUNCTIONING.NEITHER CONSIGNMENT NOR REFUND ONLINE RECEIVED BY ME. YOUR FORCING ME TO AIR MY ANNOYANCE TO OTHER CONCERNED AND PERSUE OTHER REMEDIAL AVENUES. 5TH REMINDER ASHOK SANT
Need an answer? Ask any of our renowned astrologers.
Live Astrology. Call 58888999 from your Airtel mobile (@Rs.7/min.).


DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains
confidential, copyright, proprietary and legally privileged information. It
should not be used by anyone who is not the original intended recipient.
If you have erroneously received this message, please delete it
immediately and notify the sender. The recipient must note and
understand that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied
or assumed unless the sender does so expressly with due authority of
BCCL subsidiaries and associated companies, Collectively Times Group.

PLEASE SEND ME THE THREEOPERATING SYSTEM SOFTWORE CDS/DVDS AGAINST THE MY ENTITLEMENT REFUND VOUCHERS
Gift Certificate Number - GC1244808612814378
Amount - Rs.554/-
Valid Upto - 10-Sep-2009:23:59

Gift Certificate Number - GC1245820307022868
Amount - Rs.520/-
Valid Upto - 22-Sep-2009:23:59
PLEASE SEND IT AT EARIEST AND ACKNOWLEGE RECEIPT OF THE E-MAIL
ASHOK.SANT
E-MAIL 1. ASHOK.SANT@EMS.SBI.CO.IN(REVISED)
2.SANTASHOK@GMAIL.COM


--
ASHOK*SANT

I have been using different online portals to send gifts to my family and relatives back in India but I never had any trouble before. This is the first time I used Infibeam.com to send 4 Rs 1000 value big bazaar gift voucher to my parents in India as a gift.
As per the promise stated in Infibeam.com website, items will be delivered within 4-6 business days. After I ordered the vouchers, I got a call from the portal asking me to send my scanned photo ID to them which I was bit reluctant to as none of the portals I have used before ever asked for it. Also being an overseas citizen I did not want to send my ID in case it gets mis used, but I was told that if I dont send it my order will not be delivered. So I had no choise but to send my ID to them.
After 1 week when my parents did not receive their gift, I contacted infibeam and they gave me a lame reason that because it was Ganesh chaturthy in Mumbai they could not deliver the gift to my parents on time who live in Kolkata. I accepted the fact and asked them when will it reach and I was promised again that it will reach KOlkata within a week maximum. I waited for another week but it did not get delivered again. This time I was very angry and wanted to speak to a manager. This is when I spoke to Mr Anish Parikh who claims to be a manager of the company and apoligized to me and offered me 5% return and also promised me that he will follow it up personaly and make sure that it gets delivered in 1 week. I waited another week and again neither the gift got delivered and neither I got the 5% back. I have never seen such a bad customer service in my life. Not only that whenever I am trying to contact someone from the company using live help from their website, they have no idea what is going on with my order and after calling the company for more than 4 times and chatting through the live help may be more than 5-6 times I got the final answer that "its not our problem, its the courier company".
When I asked for refund they were reacting as if there is no policy about refund and they will deliver the order when they feel they will. When I told Mr Parikh that I'll complain to cunsumer affairs his reaction was thats alright, you can go and complain if you want. I was never contacted by any senior manager despite my repeated request and now its been a month and still the order has not been delivered. I have left all hope and send my parents same gift with different website which they have already received.
I would request everyone out there, please do not use this website again if you really care about the person you are sending the gift to. This company is full of fraud and do not trust anything what it says in their website.

From:
Santosh Kumar Mishra
Department of Physiotherapy
Command Hospital Air Force
Agram Post, HAL Airport Road
Bangalore – 560007
Mob: 9986873906

Sep 2009
To
District consumer Redressal Forum
Urban Area
Bangalore


COMPLAIN AGAINST: TIMES INTERNET LIMITED (TIMES OF INDIA GROUP)
TOP FLOOR, 10, DARIYAGANJ NEW DELHI 110002

SUBJECT : NON -DELIVERY OF PRODUCT BY INDIA TIMES SHOPING

Sir,
s
1. I have the honour to inform the following facts for your kind intervention and an early solution.

2. I am a combatant member of Indian Air Force and presently working in Command Hospital Air Force since 2006.

3. I have booked a Sony Cyber shot 10.1 MP Digital Camera and a 2 GB MP3 Player to the above mentioned company through Telephone on 07th Aug 2009 after seeing the Advertisement in Times of India Newspaper on 5th August 2009 in Bangalore edition (vide Order No. 111781541).

4. Accordingly a Cheque of Rs 7,149/- (Rs Seven Thousand One Hundred Forty Nine Only) in favour of Times Internet Ltd. is taken by the representative of Skypak Financial Securities Pvt Ltd Andheri East Mumbai 400069, on 11th Aug 2009 (Cheque No. 825589 Canara Bank CHAF Extn Counter, Ulsoor, Bangalore) and a receipt was obtained bearing NO. 58569 (Xerox copy of Bank statement and receipt attached as annexure ‘A’ and annexure ‘B’ respectively).

5. After repeated reminders and telephonic conversation with the concerned call centre, till date the item is not delivered to me.

6. Hence you are requested to take necessary action so that the matter is settled amicably.

7. The details of complaints registered with call centre and the record of telephonic conversation is annexed for your ready reference as annexure ‘C’.

Thanking you.
Yours truly,


(SANTOSH KUMAR MISHRA)

Annexure ‘C’


DATAILS OF EVENTS

DATE EVENT ACTION BY TIMES INTERNET LTD
26 Aug 09 Reminded telephonically on ph no. 9998308888 Asked to wait for 2-3 days
31 Aug 09 Again Reminded telephonically on ph no. 9998308888 Complaint was lodged vide complaint No. 1218949
09 Sep 09 Again Reminded telephonically on ph no. 9998308888 Asked to wait for 2-3 days
12 Sep 09 Again Reminded telephonically on ph no. 9900238888 Call was transferred to customer care and again assured for the delivery.
13 Sep 09 Again Reminded telephonically on ph no. 9900238888 Call was transferred to customer care and again assured for the delivery
14 Sep 09 Again Reminded telephonically on ph no. 9900238888 Call was transferred to customer care and again assured for the delivery
15 Sep 09 Again Reminded telephonically on ph no. 9900238888 Call was transferred to customer care and again assured for the delivery.

(Santosh Kumar Mishra)

Cancellation Procedure Order No 111577712 Sub Order No 1977547 with indiatimesshopping

I request Indiatimeshoppiing to refund my money at the earliest as i have followed the procedure while sending the parcel, if your Courier service is not satisfactory it is of indiatimeshopping responsiblity to talk to Higher authorities of TNT Courier service to set the matter right to avoid unpleasant situation We as a customer of Timesindiashopping it is primary resposibility of the company to appoint a reliable courier services as product is sent through this service as in my case product sent by me is missing and not reached its destination.

I expecting timesindiashoppping to hold TNT Courier responsible for loss of their product as it is their official agency. and return the money i had paid to indiatimeshopping. I want to you to held your COURIER SERICE responsilble for whole matter as it is appointed by you and you will be directly resposible for their services. so i request you to return my money back immediately.

Reply received from TNT COURIER IS AS UNDER :

Dear Sanjay, (OF INDIATIMESSHOPPING)

I am home shop nominee in TNT.
I have already answered to the sender Mr. Rajan Patil that we
are not able to retrieve this shipment from Home Shop18 now.
So you are requested to kindly send the replacement or refund to the sender and settle this matter with sender



Dear Swati / Sarita,
TNT COURIER




Reply from HOMESHOP18 about my complaint posted on this blog on 3.9.2009 . Homeshop18 replied as under
Quote :

HomeShop18 Response on Blog posted by Rajan Patil on 3rd September, 2009.
Mr. Patil has raised a concern regarding incorrect delivery of his defective product at HomeShop18 which was sent by him to Indiatimes on his blog posted on 3rd September, 2009.

The said package was received at our end by TNT courier. However on opening the package it was found to be empty. The same was updated to TNT courier. Their executive also visited our office to investigate the case. HomeShop18 is not in possession of Mr. Patil’s product.

Trust this will close the matter at our end.

With Regards,
Sourabh Shrivastava
Customer Services - HomeShop18

Unquote :

Hi,

I purchased a balckberry 7130c mobile handset from Indiatimes shopping website in the month of May. Since September i am facing a problem in my handset it automatically get switched off while talking i had a word with the customer service @ indiatimes where they have raised a complaint for the same and provided me the complaint number 1244793 and asked me to shipped the handset back to indiatimes they will get it replaced or repaired however after 10 days i get my handser back and there was letter from Vendor along with the handset that there is problem in a battery and we do not provide the warrenty for the battery so please get it replaced by your own.

I have changed my battery but still problem did not get sorted again i called up at customer service and they said please send the handset back again we will get it checked again and the new complaint number is given to me which is 1255265 i am constantly following up with indiatimes but no is ready to help me i have writted many emails to the operations head as well but no one responded back to me with any solution and again they returned back my handset set saying that there is a problem in battery again.

I am facing this problem from past 1 month but no one from indiatimes is ready to help me every time when i call up @ customer service they says that we will agange a call back for you in 24-48 hrs but i never received any call back from anyone in india times.I manager to get the number for escalation desk but they were also not responding to me.

This is very rediculas customer service i ever faced in my life and i did a very big mistake of purchasing a product from Indiatimes.

Regards,
Gurmeet Singh
+91 9811106119

Hi,

I purchased book from indiatimes worth around 832 rupees. They canceled order and send me gift certificate instead telling that book was out of stock from vendor. I asked for refund as same mode of payment (credit card) but they refused and never escalated my request in spite of strong follow up from me. They stated in their terms and conditions that if there is any issue with price they will refund money in same mode of payment but then again they stated that for orders less than 2000 rs they will only give gift certificates. I feel this policy is unfair and should be changed. If customer is not at fault at least then he should not be forced into transaction with indiatimes. They should refund money in same mode at least.

If some one from consumer court wants follow up emails send to indiatimes by me please let me know and I can provide you. I am going to now use the gift certificate instead of expiring them.

Regards,

Miten Mehta.
imiten@yahoo.com
9869002979

i have purchased a 8gb mp4 player which is not working from u and have
not been replaced with a new one by it till now
refrence number 200910241338137

no body at the customer care answers my call
compalin no11343

TI was on the 2nd of NOv 2009 I saw an ad at MUMBAI MIRROR Newspaper which was selling 8GB MP3/MP4 player worth Rs.6000 discounted to Rs.1999. I was told that it is a Transcend Player ( TWICE I was told ) .

I recieved the player after 12 days and to my shock , they sent some damn China made product .

I have read columns here and realised returning the product wont bring back my money . So I wont return it.
But i swear to teach Indiatimes.com a lesson.
In days to come I am going to open up a forum @ facebook.com againt Indiatimes.com and MUMBAI MIRROR and THE TIMES OF INDIA as inditimes.com is group company of BCCL which owns the TIMES OF INDIA. PLease join the community and lets spread the message acrros everyone.
Lets not allow more customers duped of their hard earned money.
. Once i set up the community I'll update it over here.

God Bless !!!

I have purchased one Hiphone last week. It is a duel sim mobile phone. I tried to use two sim in this phone. but it is not possible, if I select sim1, then only sim1 is working and the second sim will not work and any call to this number tell phone is switched off/out of the coverage area.same way if I select sim2 the sim1 will not work. Whereas while ordering it was advertiswd that dual SIM work together also FM missing in the phone. So what is the big idea of keeping this duel mobile phone. There is no other option for selecting duel sim.And many times I tried to call the seller but nobody picking the phone and now a days the landline number is not working. The seller is Tecknicks/ Innovation world. Please be aware of these cheaters.

Thanks
Dhananjay