Dear Sir,

I have placed an order (Order No. 09070350006) for MP 3 player with naaptol.com on 9th July 2009. But till toay 10th August 2009, I hae not received my order but the payment for the same has been taken through my credit card.
I started complaining regarding the product on the customer care contact number.The executives from therewithout registering the complaint in which I can get my money back nstead said that they will contact us through call very soon butthere was no contact from there side for long time near about a week.Then I followed them up continuously to work on my complaint but they went on avoiding it. Finally I
called them up and told them to let me talk to their higher authority.But then their
senior authority instead of accepting the complaint advised to follow them and call them again and again.I am very harassed with the
situation as well as this website. Please suggest me the way to get my whole money back as well as
get out this fraud and please do take action for this websiteand its organisation.Hope I will soon get justice from the consumer court. Here sending you the details of the order.

Order Details

Order No : 09070350006
Order Date : July 09, 2009
Current Status : Order Verified
Payment Details: payment deducted from my ICICI Card
Payment Mode : Cash on Delivery (COD)
Product Price : 1499.00
Shipping Price : 0.00
Product Quantity : 1
Order Amount : 1499.00
Product Name : MP 3 player
Product Category : Gadgets
Shipping Details
First Name : Jaya
Last Name : Sekharan
Address Line 1 : 53-C, Pocket - F
Address Line 2 : Mayur Vihar, Phase II
District : NEW DELHI
State : DELHI & NCR
City : NEW DELHI
Pin Code : 110091
Mobile : 9871409974
Email : abhimani55@yahoo.com
Billing Details
First Name : Jaya
Last Name : Sekharan
Address Line 1 : 53-C, Pocket - F
Address Line 2 : Mayur Vihar, Phase II
District : NEW DELHI
State : DELHI & NCR
City : NEW DELHI
Pin Code : 110091
Mobile : 9871409974
P Jaya Sekharan

Naaptol.com Order No. 34353

Order Date: August 06, 2009

Product: Premium Electric Induction Cooker

Price: Rs. 1990/-

Payment Mode: Credit Card

I ordered for Premium Electric Induction Cooker on Aug 6th, 2009 and made
the payment through credit card. My order was verified the next day. I have
not received my product yet. I have called 16 times so far with no success.
The customer service executives are very rude and cannot help in any matter.
Everytime I hear a new story. Sometimes, they say the order is in transit
and i will receive it within 4-5 days, the very next day they say that the
product is out-of-stock. I have had number of discussion with Kavita (Team
Manager), Complaint Department. I still don't know when I will receive my
order.

I thought I will raise this with consumer court and see some action against
naaptol.

Very dissatisfied,

Gautam Kumud

sir,i've placed an order of e-phone on 1st of sept.i was told that i will get delivery within ten working days.but i haven 'nt recieved it yet.please cancel my order as i can't wait any longer,remaining without a mobile.my name is SANDEEP SINGH.Adress;f-242.phase 8b,ind area,mohali.phone no;09814857726

crm@naaptol.com

dateTue, Sep 15, 2009 at 10:37 PM
subjectMP9 Digital Pocket Vedio Recorder 4 GB.
mailed-bygmail.com

hide details Sep 15 (1 day ago)

I have been delivered today MP9 Digital Pocket Vedio Recorder 4 GB as order no 42755 through Blue Dart.
The instrument worked at the first instance. The pocket book instruction ask us to format before use.
Therefore I tried to format. After that the yellow light keeps on burning and the usb is not detecting. I think
the camera is defective. Kindly please arrange to give me a working one.Or tell me what I should do for
rectifying the mistake.
This was the message send by me.
The message itself rebounded and no reply so far.
I will let you know if naaptol people does me any favour.
Thank you. Ansari.M
09387883334.

Dear All,

Do you have any postal address of the Co.? If yes then it's better send your written complaints to their Head Office address.

hi this is zuber ghanchi my oder no is 46046.
i got a spy pen one day before writing this latter.
my pae was not working in proper way is was offing by it self plz help me out for this.

spy pen 8GB
rs.1690
id.46046.

Dear Sir,

i got my 8 gb spypen, delivered by bluedart vide order no. 48840, i think its camera is not working bcause everytime i shoot, in the file it shows 0 bytes, the file is damaged, kindly get help me to rectify my problem at the earliest or do needful.

manoj kumar sharma
plot no. 15, himalaya tower, nr. DPS, ahinsa khand-II, indirapuram, gbd., u.p.
order no. 48840 dt. 10.09.2009, 8 GB Spypen of Rs. 1690/-

Sir,

I had placed order for Mobile and received through coriour. I have received mobile without Bill, Product mannual, gurantee/warrantee card etc. My order no. is 47145 dated 07.09.2009.
I had talk them but responce not received. Last week on 03.10.2009 again i have complain on telephone no.02261486148 to swati on telephone she told me that after two days coriour person collect and replace, she has given me my complain no.2476, but till date no responce received. I had again try on telephone but every time above no got busy only answering message received on 08.10.2009,09.10.2009 even to day also i.e. 10.10.2009 i had tried in this no through my mobile if proof requir i will collect from my mobile company, i have try two three times daily. I have also try on other their phone nos. i.e 0226152400 mr. Amar on 08.10.2009, he has not received my complain and told me to contact on 02261486148, on 09223536148 mr. Dharmesh has also not given responce and not taking my complain and told to contact at 02261486148 and lastly to day i talk to prinka on 09223536148 she also inform me to contact at 02261486148 and told me she will forward my complain to complain department.

Sir i am requesting that please inform them to replace my mobile.

Regards,

Aakash Shah

Dear Mr. Shah,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

Dear Sir/Madam

I bought the item titled, 'EPhone Ultra Slim Multimedia Mobile' priced at
INR 4999.00 with INR 200.00 as shipping on October 10. I received the phone
on October 15, but it was in a real horrible shape. To my surprise, it was a
Chinese Mobile Phone not costing INR 2000-3000 in the market as MRP, whereas
they had mentioned the MRP to be INR 14995. I contacted them today on
October 16, and they refused all they said.

The phone has a very poor battery life, of only 16 hours standby and 1 hours
of talktime. I had spoken to their executives before and they had not
mentioned of the phone being a Chinese make, and also they give ads in the
daily, "Mail Today" that circulates across NCR. Thats where I got to know
about them, but I made the order online and chose the pay mode "Cash On
Delivery". I checked the consumer court forums for similar complaints where
in I found out that people who already paid online via Credit Cards never
received their phones. At least I was smart not to repeat that mistake but I
seriously regret, I should have checked for their profile online earlier
before buying the phone itself. But what made me trust they are genuine is
the newspaper advertisement in a very reputed newspaper (Mail Today)

When I had spoken to an executive on the phone on no. 09223536148, they
simply told me that they would get back with help from the Technical Support
soon.

They have mentioned about Refunding the Product over here:

naaptol.com/faces/components/order/trackOrder.jsp#]OrderTrack

I asked them for refunding my money and now they are refusing to do so. I
want to file a complaint against them. My contact no. is 09910106162. Could
you please get me back with some help against them ASAP? There is no postal
address they have given, the Customer Care centre tells us that they have no
stores at all / no posting address. You would understand that after all, its
our hard earned money.

I eagerly await a positive response.
Yours truly
-Ashish Kumar

DEAR SIR,
I PURCHASED E-PHONE FROM NAAPTOL ONLINE SHOPPING WIDE ORDER NO. 68267 . WHEN I RECIEVED THE PHONE , I WAS SURPRISED TO SEE THAT THIS IS A POOR QUALITY CHINEES PHONE WHICH I CAN PURCHASE IN RS. 2000 FROM LOCAL MARKET ( I PAID RS. 4999 ) THE PHONE IS NOT WORKING PROPERLY ( POOR SOUND , POOR CAMARA , NO VEDIO , etc. ) . I MADE A COMPLAINT ( NO. 6630 DATE 25/10/09 ) . THEY ARE SAYING TO RETURN THE PHONE FOR A REPLACEMENT , BUT , I DO NOT KNOW , WHAT AND WHEN I AM GOING TO GET ?
KINDLY SUGGEST WHAT TO DO

MY MOB. NO. 09810198542

Originally Posted by B.L.MISHRA

DEAR SIR,
I PURCHASED E-PHONE FROM NAAPTOL ONLINE SHOPPING WIDE ORDER NO. 68267 . WHEN I RECIEVED THE PHONE , I WAS SURPRISED TO SEE THAT THIS IS A POOR QUALITY CHINEES PHONE WHICH I CAN PURCHASE IN RS. 2000 FROM LOCAL MARKET ( I PAID RS. 4999 ) THE PHONE IS NOT WORKING PROPERLY ( POOR SOUND , POOR CAMARA , NO VEDIO , etc. ) . I MADE A COMPLAINT ( NO. 6630 DATE 25/10/09 ) . THEY ARE SAYING TO RETURN THE PHONE FOR A REPLACEMENT , BUT , I DO NOT KNOW ,

Hello,

Send a email to the customer care of the parent company and mention all the details in it ask them the procedure of return the product.

If still have a question then fell free to contact us again.

Respected Sir/Madam,

My name is Viaks Pawar, my order No. 39425, I have purchased EPhone from Naaptol dt. 21-08-2009, after 7-8 days product faulty and reserve pickup to Naaptoll dt. 18-09-2009 delivered to NAAPTOL by Firstflight Track No. G3343376 delivered but at that time I have not received my Product, already payment made to Naaptol.

So please me madam give me EPhone, I am waiting your reply,

send me as early as possible,

Vikas Pawar (M) 9974159512

Sir/Madam,

Item ordered from Naaptol: Sony Ericcson SG312 mobile phone
Order number is 37983
Ordered by: Priya Kulkarni
Ordered on: 18th August 2009
Cheque sent on: 20th August 2009
Cheque encashed on : 11th September 2009

I have not recieved the product from Naaptol. Now, it has been more than 2
months since I placed my order.
Please take the appropriate action against this online shopping company.

Regards,
Priya