Thread: naaptol.com

Originally Posted by Ranjan De

Dear Sir, I have order a cellphone on naapto.com and received the same on 24th
october.After 6hrs it stopped working.From 24th evening I am trying to lodge a
complaint on NAAPTOL.COM but in vain.Customer support nos given by M/S Naaptol are
not responding.This nos are 02261486148,02261486134,09223516148,09223536148.As per
guidence given on line by naaptol I have mailed my complaint to feedback@naaptol.com
but no response was received till date.I have called all the nos atleast 50times.My
email complaits are also forwarded to you.My order no is 76275.I reques you to help
me out to get refund or product replaced at the earliest. Thanks Ranjan
Dey.A-407,Amrapali Green,1/3 Vaibav Khand.Ghaziabad-201010.

Dear mr Rajan,
we are very sorry about that if your product is not working kindly send your product on our address and give me revert on replyfromnaaptol@naaptol.com or call us on 9223536148 with awb no definitely we will solve your problem within a days thanks

Originally Posted by priya kulkarni

Sir/Madam,

Item ordered from Naaptol: Sony Ericcson SG312 mobile phone
Order number is 37983
Ordered by: Priya Kulkarni
Ordered on: 18th August 2009
Cheque sent on: 20th August 2009
Cheque encashed on : 11th September 2009

I have not recieved the product from Naaptol. Now, it has been more than 2
months since I placed my order.
Please take the appropriate action against this online shopping company.

Regards,
Priya

Dear Priya,
we are very sorry about that your order is on canceled stage if you want this product need to call us and create new order thanks have anice day

Good Morning Sir/ Madam
I have a Mobile e-phone product id:652419, order no. 82356., Invoice no. 359947 dated 27-10-2009
I recd Mobile phone, Now the Mobile is not working properly i.e. touchscreen not working and a message shows SIM Invalid, Keypad is not working properly. The Charger is also not working properly.
I had taked with cc executives Sheetal, Aisha & Vaishali, they are not taking any serious attention and not giving proper response.

Otherwise I will go to consumer court and will file a complain against You. There is a 6 Months warranty, but You people are denying now. Check it.
You will have to replace it or will hv to solve faults as stated.

Waiting for ur reply

Originally Posted by Unregistered

Dear Sir,

I have placed an order (Order No. 09070350006) for MP 3 player with naaptol.com on 9th July 2009. But till toay 10th August 2009, I hae not received my order but the payment for the same has been taken through my credit card.
I started complaining regarding the product on the customer care contact number.The executives from therewithout registering the complaint in which I can get my money back nstead said that they will contact us through call very soon butthere was no contact from there side for long time near about a week.Then I followed them up continuously to work on my complaint but they went on avoiding it. Finally I
called them up and told them to let me talk to their higher authority.But then their
senior authority instead of accepting the complaint advised to follow them and call them again and again.I am very harassed with the
situation as well as this website. Please suggest me the way to get my whole money back as well as
get out this fraud and please do take action for this websiteand its organisation.Hope I will soon get justice from the consumer court. Here sending you the details of the order.

Order Details

Order No : 09070350006
Order Date : July 09, 2009
Current Status : Order Verified
Payment Details: payment deducted from my ICICI Card
Payment Mode : Cash on Delivery (COD)
Product Price : 1499.00
Shipping Price : 0.00
Product Quantity : 1
Order Amount : 1499.00
Product Name : MP 3 player
Product Category : Gadgets
Shipping Details
First Name : Jaya
Last Name : Sekharan
Address Line 1 : 53-C, Pocket - F
Address Line 2 : Mayur Vihar, Phase II
District : NEW DELHI
State : DELHI & NCR
City : NEW DELHI
Pin Code : 110091
Mobile : 9871409974
Email : abhimani55@yahoo.com
Billing Details
First Name : Jaya
Last Name : Sekharan
Address Line 1 : 53-C, Pocket - F
Address Line 2 : Mayur Vihar, Phase II
District : NEW DELHI
State : DELHI & NCR
City : NEW DELHI
Pin Code : 110091
Mobile : 9871409974
P Jaya Sekharan

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or supportfromnaaptol@naaptol.com or else you can call on customer care No.09223516148.

Originally Posted by Gautam Kumud.

Naaptol.com Order No. 34353

Order Date: August 06, 2009

Product: Premium Electric Induction Cooker

Price: Rs. 1990/-

Payment Mode: Credit Card

I ordered for Premium Electric Induction Cooker on Aug 6th, 2009 and made
the payment through credit card. My order was verified the next day. I have
not received my product yet. I have called 16 times so far with no success.
The customer service executives are very rude and cannot help in any matter.
Everytime I hear a new story. Sometimes, they say the order is in transit
and i will receive it within 4-5 days, the very next day they say that the
product is out-of-stock. I have had number of discussion with Kavita (Team
Manager), Complaint Department. I still don't know when I will receive my
order.

I thought I will raise this with consumer court and see some action against
naaptol.

Very dissatisfied,

Gautam Kumud

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or else you can call on customer care No. 09223516148.

Thank You.

Originally Posted by Unregistered

crm@naaptol.com

dateTue, Sep 15, 2009 at 10:37 PM
subjectMP9 Digital Pocket Vedio Recorder 4 GB.
mailed-bygmail.com

hide details Sep 15 (1 day ago)

I have been delivered today MP9 Digital Pocket Vedio Recorder 4 GB as order no 42755 through Blue Dart.
The instrument worked at the first instance. The pocket book instruction ask us to format before use.
Therefore I tried to format. After that the yellow light keeps on burning and the usb is not detecting. I think
the camera is defective. Kindly please arrange to give me a working one.Or tell me what I should do for
rectifying the mistake.
This was the message send by me.
The message itself rebounded and no reply so far.
I will let you know if naaptol people does me any favour.
Thank you. Ansari.M
09387883334.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or else you can call on customer care No. 09223516148.

Thank you,
Naaptol Customer Care.

Originally Posted by Unregistered

Dear Sir,






i got my 8 gb spypen, delivered by bluedart vide order no. 48840, i think its camera is not working bcause everytime i shoot, in the file it shows 0 bytes, the file is damaged, kindly get help me to rectify my problem at the earliest or do needful.













manoj kumar sharma
plot no. 15, himalaya tower, nr. DPS, ahinsa khand-II, indirapuram, gbd., u.p.
order no. 48840 dt. 10.09.2009, 8 GB Spypen of Rs. 1690/-

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or else you can call on customer care No. 09223516148.

Thank you
Naaptol Customer Care.

Originally Posted by Unregistered

Sir,

I had placed order for Mobile and received through coriour. I have received mobile without Bill, Product mannual, gurantee/warrantee card etc. My order no. is 47145 dated 07.09.2009.
I had talk them but responce not received. Last week on 03.10.2009 again i have complain on telephone no.02261486148 to swati on telephone she told me that after two days coriour person collect and replace, she has given me my complain no.2476, but till date no responce received. I had again try on telephone but every time above no got busy only answering message received on 08.10.2009,09.10.2009 even to day also i.e. 10.10.2009 i had tried in this no through my mobile if proof requir i will collect from my mobile company, i have try two three times daily. I have also try on other their phone nos. i.e 0226152400 mr. Amar on 08.10.2009, he has not received my complain and told me to contact on 02261486148, on 09223536148 mr. Dharmesh has also not given responce and not taking my complain and told to contact at 02261486148 and lastly to day i talk to prinka on 09223536148 she also inform me to contact at 02261486148 and told me she will forward my complain to complain department.

Sir i am requesting that please inform them to replace my mobile.

Regards,

Aakash Shah

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or else you can call on customer care No. 09223516148.

Thank you
Naaptol Customer Care.

Originally Posted by K K BANSAL

Good Morning Sir/ Madam
I have a Mobile e-phone product id:652419, order no. 82356., Invoice no. 359947 dated 27-10-2009
I recd Mobile phone, Now the Mobile is not working properly i.e. touchscreen not working and a message shows SIM Invalid, Keypad is not working properly. The Charger is also not working properly.
I had taked with cc executives Sheetal, Aisha & Vaishali, they are not taking any serious attention and not giving proper response.

Otherwise I will go to consumer court and will file a complain against You. There is a 6 Months warranty, but You people are denying now. Check it.
You will have to replace it or will hv to solve faults as stated.

Waiting for ur reply

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or supportfromnaaptol@naaptol.com else you can call on customer care No. 09223516148.

Thank you
Naaptol Customer Care.

Originally Posted by goldykk

Hi

I had made a transction through Naaptol website on 8th oct 09 , i had cancelled the order after 2 days of purchase but still they had dilivered the product. Then i returned the product back but i havn't got my money back yet which i paid through my Credit card.

Order details are as follow:-

User ID : 37531
Order No : 68372
Order Date : October 08, 2009
Current Status : Returned by Logistics

I am trying to call their customer support but my calls are getting drop again and again.

I am trying to insert my complaint on their web site but its always shows try after some time.

Kindly help
Goldy Khanna -9810712506
Goldykk@gmail.com

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or else you can call on customer care No. 09223516148.

Thank you
Naaptol Customer Care.

I bought a product smart phone from naptol .com .but product battery backup is very poor .its backup is rear 1to 2 hour after full charge the orer no is 91713 and the complain number is 15896 . And the other product order number is 21320 and its complain number is 10074 .both of the complain not solved from your company .after buying both of these product i continoue call and talk with your executive pooja ,versa. Aditi and more executives but all executives are console me but so i ask to your company why solve my complain.so kindly send my product. Thanks. Paresh deb nath .katras ,dhanbad.cont. No.09608830666.09835366921

Dear Sir/Madam,

In month September 2009, I bought a EPhone Ultra Slim Multimedia Mobile from
Naaptol.Com after seeing an advertisement in "Dainik Jagran" daily
newspaper. My Naaptol.com Order No. is 45501 dated 5/09/2009. I got the
product and a few days later I found that the Handset working was not in
satisfactory level, and its finger touch function is not working. Because of
this I suffered a lott. I complained a lot of times. Naaptol.com is a fraud
firm and even they don’t have any email id. Only they have one STD number in
which, when we are calling there is a recorded message and we are not able
to contact them. Once I spoke with their Customer Care Executive in one STD
No. they promised they will get back me soon. But they didn’t given any
response. Since then I am trying to contact Naaptol.com. Every customer of
Naaptol.com is facing the same problem. I would like to request you to
kindly take a action against the firm (i.e. Naaptol. com).

The STD No. which they given in the News Paper is 09323436148/09223536148.
This firm is continously cheating the public with their fraud Advertisement
and wrong products.

I want take a strict action against the firm so that they should rectify my
problem immediately.

Santosh Kumar Upadhyay

63-64, ‘Shivalaya’, Swami Para,

Budhana Gate, Meerut (NCR)

09897203315/0121-6538118

I have purchase mobile Boss 2220 via order no. -164407 and it was deliverd to me , on opening I found that the mobile is not started at all, what I should do, please tell me about the service centres in Bihar or the other way to repair exchange it.

Originally Posted by drjpagrawal@gmail.com

I have purchase mobile Boss 2220 via order no. -164407 and it was deliverd to me , on opening I found that the mobile is not started at all, what I should do, please tell me about the service centres in Bihar or the other way to repair exchange it.

Hello,

Kindly share your full contact details and the purchase details so that we can guide you accordingly.