Below is the mail which I get when I complaint to the concerned Customer Executive.

If they can't deliver for the same day then why did they tok the order?

Hitesh Duggal

************************************************** *********************************
Dear Hitesh

Greetings from us

This is to inform you that your order will be delivered today as soon as possible.

Thank you for visiting our website
Regards
Prasanta
Customer Service Department
----- Original Message -----
From: Hitesh Duggal
To: csd@rightflorist.in
Sent: Monday, February 07, 2011 7:30 PM
Subject: RE: HFDI-0702201144‏



Can I have the Owners email ID?

I need it to esclate this as this response won't help me.

Hitesh Duggal


--------------------------------------------------------------------------------
From: csd@rightflorist.in
To: duggalhitesh@hotmail.com
CC: csd@rightflorist.in; opd@rightflorist.in
Subject: HFDI-0702201144‏
Date: Mon, 7 Feb 2011 18:38:21 +0530


Dear Hitesh

Greetings from us

We really apologize for the inconvenience caused to you.

This is to inform you that as we have recieved your order after 4 pmso your order will be delivered tomorrow.As per terms and condition same day order we accept till 4 p.m.So we have processed your order as tomorrow delivery.Your order will be delivered tomorrow as soon as possible.

Thank you for visiting our website
Regards
Prasanta
Customer Service Department
----- Original Message -----
From: Hitesh Duggal
To: csd@rightflorist.in
Sent: Monday, February 07, 2011 6:27 PM
Subject: URGENT COMPLAINT: HFDI-0702201144‏



Hello,

This is regarding my order no: HFDI-0702201144‏ which is placed today just 10 minutes back.

I placed this order in order to have the delivery completed today. I jjust had a talk to Customer serivce person he is saying it would be delievered tomorrow, which not acceptable.

If you can't deliever order on the same day, then you should not book and order for that day.

What is this lame excuse that the order is made after so and so time so it can't be processed.

I need an answer for the same with immediate resolution.

Thanks

Hitesh Duggal