Dear Sir,

We have come across your online complaint registered on consumer complaints.in

We apologize for the inconvenience caused to you due to the non receipt of your order.

We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details

 Consignment Number- ED054503598IN
 Transporter Name- Speed Post
 Tracking Id- 2010-000000000377134
 Dispatch Date- 23rd December 2010

You should be receiving your order within next 7-8 working days, however, if you do not receive your order within the above time frame then kindly get intouch in your neares local post office.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on offersb@bagittoday.com.

Please note our new customer care number is now – 0120-4112424

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for the quicker response.

Thanks & Regards,
Team, BagIt Today.

Date: Fri, Mar 15, 2013 at 4:08 PM
===========================

Thank You for your order.
Your Order ID is: 1018419716. (Please note the order id. no. for future reference.)

You have made a successful credit card payment for an amount of Rs 822.0


Kindly give us 2-7 days for processing of your order. You will receive an email and a sms with your dispatch details soon.

For any further assistance call us at 0120-4112424 or email us at response@bagittoday.com quoting the above mentioned order id

Date: 21 March 2013 13:14 - Request from Customer
========================================
Hello,

What is my order status???
Can you speed up the process

Thanks,

Date: Mar 21, 2013 at 3:35 PM - Response from BagitNow
============================================
Dear Mr. Kumar,

This is with reference to your e-mail regarding your order status.

We regret the inconvenience caused to you due to the non receipt of order.

Unfortunately the product is currently out of stock and our sourcing team is working on procuring it for you.

This process will take about 7 days. Once this is done, we shall dispatch the product to you at the earliest.

Please bear with us interim.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Mani Megala

Senior Executive-Customer Care

Bagittoday

Date: Mar 27, 2013 at 3:56 PM - Request from Customer
===========================================

Hello,

What is the order status???

You guys are taking too much of time for processing an order. This is unacceptable,

Order ID is: 1018419716
Order Date : Mar 15

Please speedup the process.
Please call me and give me the explanation.

Thanks,

Date: Fri, Mar 29, 2013 at 10:30 AM - Response from BagitNow
===============================================

Dear Mr. Kumar,
This is with reference to your e-mail regarding your order.
Please accept our sincere apologies for the inconvenience caused to you.
We regret to inform you that due to the non availability of stock, the dispatches of the order has been delayed. The concerned team is working on replenishing the stock on priority basis and immediately after the replenishment; we shall arrange to dispatch your order.

We request you to kindly allow us another 5-6 working days to dispatch your order.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Preeti Bhatt
Executive-Customer Care
Bagittoday


Date: Mon, Apr 1, 2013 at 7:34 AM
================================================== ========
Hello,

the following are your commitments towards delivery. I hope you will not ask for further extension.

Fri, Mar 15, 2013 : Kindly give us 2-7 days for processing of your order
Mar 21, 2013 : This process will take about 7 days.Once this is done, we shall dispatch the product to you at the earliest.
Mar 29, 2013 :We request you to kindly allow us another 5-6 working days to dispatch your order.


Please ship the product at the earliest.

Thanks,

DATE: Mon, Apr 1, 2013 at 3:53 PM
==============================
Dear Mr. Kumar,

This is with reference to your e-mail regarding your complaint registered with us.

Please accept our sincere apologies for the inconvenience caused due to non receipt of your order to you.

We would like to inform you that we have already escalated the matter to concerned department. Your complaint is already in progress. In order to expedite the process we have once again sent the reminder to resolve the issue at the earliest. We request you to kindly allow us some more working days for the same.

We assure you that we shall keep a constant touch with concerned department to resolve the matter at the earliest.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,
Raushan Anand
Executive-Customer Care
Bagittoday


DATE: Sun, Apr 7, 2013 at 9:30 AM
====================================
Do you guys have any kind of responsibility towards processing customer orders??
Please close the shop if you are unable to process the order in time,
After so much time given, even till now you did not made any progress??

I don't want to cancel my order at any cost as I have waited waited from so long. I need product IMMEDIATELY without any further delay.
I need explanation on this.

If you do not process this immediately, I want put this complaint in Consumer Court.



Date: Sun, Apr 7, 2013 at 4:25 PM
===========================================
Dear Mr. Kumar,

This is with reference to your e-mail regarding order status.

Please accept our sincere apologies for the inconvenience caused due to the non receipt of your order to you.

We would like to inform you that as the financial year have come to an end. To reconcile our books, there is an audit currently on at our warehouse, as a result, there could be some delay in servicing your order.

Please note that due to the statutory stock audit, all order dispatches will begin from 10th April onwards. We regret the inconvenience caused.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,
Raushan Anand
Executive-Customer Care
Bagittoday


Date:Fri, Apr 12, 2013 at 10:42 PM
==========================

May I know status on this order?

Date: Sat, Apr 13, 2013 at 11:39 AM
===========================

Dear Mr. Kumar,

This is with reference to your e-mail regarding your order status.

We regret the inconvenience caused to you due to the non receipt of order.

As per the status received from the Head-Procurement Department, we regret to inform you that due to the non availability of stock, the dispatch of the order was delayed. However, the stocks have now been replenished and the dispatches are under process. We ensure you that you should be in the receipt of your order within 5 working days.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Mani Megala

Senior Executive-Customer Care

Bagittoday



Date: Sat, Apr 13, 2013 at 11:23 PM
=============================
What do you guys think about yourself?

If u don't have stock why did you offer this product in cart?

What is the order date? And what is your delivery date?

Do you have any sense to change words like this?

This is one of the worst site that I have never seen in terms of serving to the customers.

I need this product immediately without any further delay. Not even single day\


Date: Sun, Apr 14, 2013 at 4:10 PM
===========================

Dear Mr. Kumar,

This is with reference to your e-mail regarding unavailability of the product.

We do understand that you faced some incovenience due to inordinate delay in service and we are sincerely apologize for the same.



We at BAGIT TODAY take all possible care to process the order and on urgent basis and select a premium for our customers. This time due to product out of stock your order got delayed in dispatching from our end but we make you sure that we shall implement all the necessary measures to address your complaint and would like to promise you that there will be no cause for further complaint in the future.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,
Raushan Anand
Executive-Customer Care
Bagittoday




Till today I did not receive any shipment details, whenever I communicate, then only they are responding, otherwise simly ignored. every time they are telling some stories.

Please take action on this

Dear Mr.Kumar,

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have taken the matter with the concerned department to get your issue resolved and we will get back to you as soon as once we receive revert from the same.

Further, we would also like to inform you that, we will update you the status through your e-mail id.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards
Kashifa Khan
Online Support (Bag it today)