tradus.in :wrong product delivery and no refund/replacement offered.

Aakashonline · 12-04-2010, 12:10 PM

I ordered an 8gb sandisk cruzer blade pendrive from TRADUS.in . Instead of sending the 8gb pendrive, they shipped 4 gb pendrive of lesser capacity and cost.I mailed them twice but got no refunds/replacement till now.Its been a month since i ordered the product. The mail which i got from CRM, tradus.in claimed to update me regarding the issue in 3 days, which they never did.I request this forum to please help me in this regard.
thanks in advance.

details of transaction:

item id: 1060608.

delivery note no.: 1060608-6194/271

the reply mail is as:

Dear Customer,

We are extremely sorry for the delayed response and inconvenience caused to you.

This is to inform you that our specialized department is working on your concern against item id 1060608.

We will update you for the same within 3 working days.

Please contact us for further assistance.

Thanks & Regards,
Tradus,CRM

-----Original Message-----
From: aakash thakur (hawk4hi@gmail.com)
Date: Monday, November 15, 2010 12:59 PM
To: traduscustomercare@ibibogroup.com (traduscustomercare@ibibogroup.com)
Subject: wrong product shipped: order no: 1060608 (4 gb HP delivered, insteadof ordered 8 gb pen drive)

Hi,
I am a member of tradus.in.This is to inform you about wrong product shipping, by Suman Enterprises (sumanentrp@yahoo.co.in).I demand quick action and replacement or else i would be bound to take strict actions.

Unregistered · 12-10-2010, 05:50 PM

Dear Customer,

Sincere apologies for the inconvenience caused.

You are requested to send the product back to us. Once we receive it, needful would be done.

Thanks for your patience.

Regards
Tradus

Unregistered · 12-16-2010, 04:15 PM

Dear Customer,

Thanks for sending the wrong product against the Order id 1060608 back to us.

We are arranging to send the correct product to you ASAP and will share the tracking details with you shortly.

Regards
Tradus

Unregistered · 12-23-2010, 11:10 AM

Dear Customer,

The correct product has been dispatched via First Flight Courier.

Airway Bill No for the same is O01458229.

Regards
Tradus

Ankit Kr Garg · 05-23-2012, 01:17 PM

I ordered a 16 gb HPv270w pen drive from tradus.in .. with item id 2138963. order id 2632647.
it was ordered on 15th may. it was send through ARAMEX courier. with shipment number 6286591791.
I recieved a mail that my article was delivered. but I HAVE NOT RECIEVED the article yet. No useful responses are being obtained from the customer care from ARAMEX. god knws how many times we have called them. Even we sent so many mails to tradus.in but we havent recieved anything.