Hello,

Kindly provide us your full contact details so that we can guide you accordingly.

Dear Sir

This mail has all the trail mail to explain my case. I have been requesting
india Today group to give me what I have paid for and what they promised.

After initial positive information, its stopped. A copy is marked to them
also.

Hope to get advice from you.

Thanking you
Vikas
---------- Forwarded message ----------
From: vikas kothari <vikasgkothari@gmail.com>
Date: Tue, Apr 21, 2009 at 2:04 PM
Subject: Re: FW: MITBC-WEB-1880269
To: Feedback Club <feedback@indiatodaybookclub.com>


Dear Mr.Mohit Nagpal/Mr K. singh/Mr Rohit Kumar

Can I get some response/Reply from any one of you gentlemen ?

Regards

Vikas

On Mon, Apr 13, 2009 at 12:39 PM, vikas kothari
<vikasgkothari@gmail.com>wrote:

> Dear Mr.Mohit Nagpal/Mr K. singh/Mr Rohit Kumar
>
> Thanks for all your replies so far. I have to state with great anguish that
> what you have been rendering to customer so far is just LIP service and
> nothing more. Can I expect the CDs and Shoes for which you have already
> taken the money or please tell me the contact no of person in your
> organisation who takes the official complaint. I am also planning to move to
> consumer court. Since I still believe that India Today is an extablished
> organisation. Must not indulge in such practices. To tell you worse, I am
> still getting a lot of mails informing as winner. Why you do so if you can
> not do waht you promise.
>
> Could you respond and send me my due details ASAP...May be before Monday
> next( I will file complaint with consumer court)
>
> Regards
>
> Vikas
> On Mon, Mar 23, 2009 at 8:16 AM, Feedback Club <
> feedback@indiatodaybookclub.com> wrote:
>
>> Dear Member,
>>
>>
>>
>> Thanks for your e-mail to us.
>>
>>
>>
>> With reference to your mail we would like to inform you that we will be
>> happy to render any other clarification that you may require in future.
>>
>>
>>
>> We value our customer and believe you enjoy our products.
>>
>>
>>
>> Your valuable association with *India Today Book Club* means a lot for
>> us.
>>
>>
>>
>> Assure you to provide our best possible services always.
>>
>>
>>
>> For further queries get back to us or call us at 1800 10 24242 toll free.
>>
>>
>>
>> Warm Regards,
>>
>> Executive Relations
>>
>> India Today Book Club
>>
>>
>>
>>
>> ------------------------------
>>
>> *From:* vikas kothari [mailto:vikasgkothari@gmail.com]
>> *Sent:* Sunday, March 22, 2009 7:34 PM
>>
>> *To:* Feedback
>> *Subject:* Re: FW: MITBC-WEB-1880269
>>
>>
>>
>> Dear Sir
>>
>> I confirm the receipt of mail. As and when I receive the shoes and CDs I
>> will do so.
>>
>> Thanks for your response
>>
>> regards
>>
>>
>>
>> vikas
>>
>> On Sun, Mar 22, 2009 at 7:00 PM, Feedback Club <
>> feedback@indiatodaybookclub.com> wrote:
>>
>> Dear Member,
>>
>>
>>
>> We apologize for the inconvenience caused to you.
>>
>>
>>
>> In this regard we would like to inform you that the offer availed by you
>> was extremely well received as a result of which we were flooded by orders,
>> that’s the reason we were running out of stock for shoes.
>>
>>
>>
>> As we have procured the same now, we are arranging to dispatch the same at
>> the earliest.
>>
>>
>>
>> Also we would like to inform you that your actual order that was for Cds,
>> the same has returned back to us due to some postal problems we are
>> arranging to re dispatch the same at the earliest.
>>
>>
>>
>> Once again we sincerely apologize for the inconvenience.
>>
>>
>>
>> Please acknowledge the receipt of this mail and products
>>
>>
>>
>> We will be happy to render any further assistance or clarification that
>> you may require.
>>
>>
>>
>> Your valuable association with the *India Today Book Club* means a lot to
>> us.
>>
>>
>>
>> Assure you of our best possible services always.
>>
>>
>>
>> For further queries, please feel free to get back to us or Call us on our
>> Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30
>> PM, all 7 days) or Write to us at:
>>
>>
>>
>> *INDIA** TODAY BOOK CLUB*
>>
>> *B-47 INDIRA ENCLAVE *
>>
>> *NEB** SARAI*
>>
>> *NEW DELHI-110068*
>>
>>
>>
>> Warm Regards,
>>
>> Rohit Kumar
>>
>> Executive Relations
>>
>> India Today Book Club
>>
>>
>>
>>
>>
>>
>> ------------------------------
>>
>> *From:* vikas kothari [mailto:vikasgkothari@gmail.com]
>> *Sent:* Saturday, March 21, 2009 5:00 PM
>> *To:* Feedback
>> *Subject:* Re: FW: MITBC-WEB-1880269
>>
>>
>>
>> Dear sir
>>
>>
>>
>> I waiting for your response regarding CDs. I have not got the shoes so far
>> as you promised.
>>
>> Regards
>>
>>
>>
>> Vikas
>>
>> On Thu, Mar 12, 2009 at 5:40 PM, vikas kothari <vikasgkothari@gmail.com>
>> wrote:
>>
>> Dear Mr K.Singh
>>
>> Thanks for your quick response. But this was not complete. I could not get
>> the letter that was sent with delivery of CDs in which many things were
>> offered including Reebok shoes worth 2699/- for just 748/-
>>
>> Since the cheque was sent in due course, but not debited until few days
>> back, we thought it was a gimmick. But when you encashed the cheque without
>> confirmation of shoe, it was painful Hence I wrote. Out of all the promises
>> I might hope to get the shoe, but other things???? Do you have ant reply for
>> that ?
>>
>>
>>
>> While searching my mail, I could get one of your mail dated 16-10-2008
>> which is pasted below. I should have got 16 CDs and what I got was 4 CDs.
>> What do call it?
>>
>> I hope your reply for all the issues.
>>
>> Thanks again
>>
>> Regards
>>
>>
>>
>> Vikas
>>
>>
>>
>>
>>
>> Dear VIKAS KOTHARI
>>
>> We thank you for the overwhelming response we have received for our offer.
>> This is to confirm the receipt of your order. The details of your order
>> are as mentioned below:
>>
>> S2442 SAAZ : SITAR VOL.1 & 2 (ST OF 2 CDS)
>> S2443 SAAZ:TABLA VOL.1 & 2 (SET OF 2 CD)
>> S2444 SAAZ:SANTOOR VOL.1 & 2 (SET OF 2 CD)
>> S2445 SAAZ:SAROD VOL.1 & 2 (SET OF 2 CD)
>> S2446 SAAZ:FLUTE VOL.1 & 2 (SET OF 2 CD)
>> S2447 SAAZ:SARANGI VOL.1 & 2 (SET OF 2 CD)
>> S2448 SAAZ:VIOLIN VOL.1 & 2 (SET OF 2 CD)
>> S2449 SAAZ:SHEHNAI VOL.1 & 2 (SET OF 2 CD)
>>
>> Your order has been processed and will be delivered to you within 2 weeks
>> We value your association with India Today Book Club and thank you for
>> your patronage & cooperation.
>>
>>
>> Yours Sincerely
>>
>> Nitin Sawhney
>>
>> Business Head
>> India Today Book Club
>>
>> On Thu, Mar 12, 2009 at 4:57 PM, Feedback Club <
>> feedback@indiatodaybookclub.com> wrote:
>>
>>
>>
>> Dear Member,
>>
>>
>>
>> We apologize for the inconvenience caused to you in this regard
>>
>>
>>
>> With reference to your mail we would like to inform you that we have
>> forwarded your request in our concern department. They will arrange to
>> dispatch your Shoe as soon as possible.
>>
>>
>>
>> We value our customers and trust that you enjoy our products
>>
>>
>>
>> Your valuable association with the *India Today Book Club* means a lot to
>> us. We assure you of our best possible services always.
>>
>>
>>
>> For further queries, please feel free to get back to us or Call us on our
>> Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 am to 6:30 pm)
>>
>>
>>
>>
>> Warm Regards,
>>
>> Kuldeep Singh
>>
>> India Today Book Club
>>
>>
>>
>> *From:* vikas kothari [mailto:vikasgkothari@gmail.com]
>> *Sent:* Tuesday, March 10, 2009 8:13 PM
>> *To:* Feedback
>> *Subject:* MITBC-WEB-1880269
>>
>>
>>
>> Dear sir
>>
>>
>>
>> This has the refernce of above order no, which was confirmation of my
>> payment for the gift worth 7999/-
>>
>> I received on 4 CD as against promised 8 and that too different stuff ..I
>> had selected for Shehnai etc classical CDs while you sent me wind/fire
>> etc.This is just cheating. Moreover you took Rs 748/- for Reebok shoes and
>> have not sent any thing. I want to lodge official complaint of cheating,
>> could you please tell me
>>
>> who can help me ? your quick response will be highly appreciated.
>>
>>
>> MITBC-WEB-1880269
>> --
>> Regards,
>> Vikas G.Kothari
>> Cell: 9920900120

Dear Mr. Prashanth,

We have come across your online complaint registered on icomplaints.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details:-

• Consignment Number – ZD5587681
• Booking id- MITBC-WEB-02071157
• Transporters Name – FF-NONCOD
• Dispatch Date – 17-JUN-2009

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sonu Kumar
Team, Bagit Today.

Dear Sir,

We have come across your online complaint registered on consumercourt.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that as per our telephone conversation kindly provide us the confirmation through email so that we can investigate in this matter and solve this case as soon as possible.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sonu Kumar
Team, Bagit Today.

Hi Sir/Madam,

In past i had ordered couple of items from Bagitoday and was very satisfied with their service. But last week they literally looted us. We got a call that we have been chosen among top 5 customers and we will getting minimum 1.5 lacs cash/(diamonds + other ) gift and first price as 25 lacs. Mr Nikhil and Diksha Rai(don't know if these are their real name also) called us and made us book one hefty order worth 40598/- and they verbally guaranteed that at least 1.5 lacs for this 40k investment. And then next day they again called if they have decided to extend offer to make it for top4 contestant and i will getting minimum 5 lacs cash or mix of diamonds and other gifts. And for this they made us pay another 40k. And they told us on 4-5April we have to Travel to Delhi
to attend Anniverssary function and then again on 11th April to participate in draw function. Even Air travel will be taken care of. Floored over their offer and sweet talks we decided to pay another 40k to them. They promised confirmation mails within 1 hour with all details of price and terms and condition explaining about top 4 and min being 5 lacs etc etc.. but obviously nothing came. They gave a number 09911374625 of Amit Bidhooni. They said he is their senior Supervisor.

Booking Id:
880441236
880741236

I did not recieve any mail other than payment confirmation. And then i called Amit yesterday, i flt as if he was some guy on the street talking crap.. he was like.. haan haan .. our call centre guys will get back to you.. he did not even bother to ask my number.. or irder number... i understood and called again.. but thereafter his phone is switched off.

Today 1st April, i called again and spoke to someone from Customer care and they have no idea on these orders and know nothing about draw or price. This is so frustating, if you can't trust name of Today Group then what can you. I mean we read times newspaper. read India Today and watch TimesToday new channel.. and these people need to play such cons to make money out of us. Such a shame. We are trullu disvastated with this and want not only full refund but also criminal case against those who are makign such fake complains. I wonder how to come TimeGroup is just watching these people spoil reputation built for years.

Please address this.

Regards,
Sudhir

In past i had ordered couple of items from Bagitoday and was very satisfied with their service. But last week they literally looted us. We got a call that we have been chosen among top 5 customers and we will getting minimum 1.5 lacs cash/(diamonds + other ) gift and first price as 25 lacs. Mr Nikhil and Diksha Rai(don't know if these are their real name also) called us and made us book one hefty order worth 40598/- and they verbally guaranteed that at least 1.5 lacs for this 40k investment. And then next day they again called if they have decided to extend offer to make it for top4 contestant and i will getting minimum 5 lacs cash or mix of diamonds and other gifts. And for this they made us pay another 40k. And they told us on 4-5April we have to Travel to Delhi
to attend Anniverssary function and then again on 11th April to participate in draw function. Even Air travel will be taken care of. Floored over their offer and sweet talks we decided to pay another 40k to them. They promised confirmation mails within 1 hour with all details of price and terms and condition explaining about top 4 and min being 5 lacs etc etc.. but obviously nothing came. They gave a number 09911374625 of Amit Bidhooni. They said he is their senior Supervisor.

Booking Id:
880441236
880741236

I did not recieve any mail other than payment confirmation. And then i called Amit yesterday, i flt as if he was some guy on the street talking crap.. he was like.. haan haan .. our call centre guys will get back to you.. he did not even bother to ask my number.. or irder number... i understood and called again.. but thereafter his phone is switched off.

Today 1st April, i called again and spoke to someone from Customer care and they have no idea on these orders and know nothing about draw or price. This is so frustating, if you can't trust name of Today Group then what can you. I mean we read times newspaper. read India Today and watch TimesToday new channel.. and these people need to play such cons to make money out of us. Such a shame. We are trullu disvastated with this and want not only full refund but also criminal case against those who are makign such fake complains. I wonder how to come TimeGroup is just watching these people spoil reputation built for years.

Please address this.

Regards,
Sudhir

Dear Sir,

We have come across your online complaint registered on consumercourt.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have cancelled your order 880441236. The refund is currently in process against the refund reference id 1726 is expected to be with you within another 1-2 week time.

There are some internal formalities which we have to follow up to arrange for your refund of Rs. 40598.00/-, hence we request you to kindly bear with us in the interim.

Please, quote your refund reference number 1726 in all future interactions.

we would like to inform you that since your order - 880741236 has already been dispatched from our end against the below mentioned details, we are unable to cancel the order now.

 Consignment Number - 302477
 Transporter Name - Dart Mail
 Tracking Id - 743814
 Dispatched date - 28th March 2011

However, if you still would like to cancel the order, you may refuse the acceptance of the parcel once it arrives at your doorstep.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sonu Kumar
Team, Bagit Today.

Dear Sir,

In past i had ordered couple of items from Bagitoday and was very satisfied with their service.On 17/02/2011 I got a mail that I have been chosen for Rs.1Crore sweepstakes certificates.Also with that they given me offer that if i buy a book called 'Treasures of the World' then i would get Reebok shoes &Numero Uno watch free.
So i paid for the Book through Demand Draft,but till today i have not received my order.




Please address this.

Regards,
Mahadev Gavkar

Dear Sir,

We have come across your online complaint registered on consumercourt.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your refunds have already been processed and credited into your account, please find below the refund details:-

• Refund Date- 21st April 2011
• Booking id- 880441236
• Transaction id- 201104033563848
• Refund Amount- 40598.00

We request you to kindly get in touch with your bank/ credit card provider and confirm the receipt of the refund amount to us.

As desired by you, we have cancelled your order 880741236. The refund is currently in process against the refund reference id 2495 is expected to be with you within another 1-2 week time.

There are some internal formalities which we have to follow up to arrange for your refund of Rs. 40598.00/-, hence we request you to kindly bear with us in the interim.

Please, quote your refund reference number 2495 in all future interactions.

However, if you still would like to cancel the order, you may refuse the acceptance of the parcel once it arrives at your doorstep.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sonu Kumar
Team, Bagit Today.

Dear Sir,

We have come across your online complaint registered on consumercourt.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your refunds have already been processed and credited into your account, please find below the refund details:-

• Refund Date- 17th May 2011
• Booking id- 880741236
• Transaction id- 201105128725463
• Refund Amount- 40598.00

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sonu Kumar
Team, Bagit Today.