Hi All,

This is in regards to the indiatimes shopping website. The story goes
like this.

I purchased a Nikon Digital SLR Camera from indiatimes shopping website.
It was listed in their knockout offers, where people can buy products at
very low prices. Camera's list price was 49999 INR and discount was
41864 INR (approx) and actual price was 8135 INR which i paid and
indiatimes confirmed my order. I have the automated mail from indiatimes
as well. It was verified by indiatimes as well on 7th january. I ordered
the camera on 5th Jan 2008. After several follow ups their customer care
(Call center) people said that it takes 7 working days to deliver a
product after verification.

Its a long srory, I'll get to the point. On 7th or 8th Jan( I am not
sure about the date) out of curiosity i asked this question to the
customer care department people that how come this seller is selling
this product so cheap. Then they said its a technical fault. By this
time ammount from my account (Credit Card) has been taken already.
Then someone from customer care department assured that i'll get my
camera what so ever. She promised me to get in touch with me the next
day with updates. She was some Team Leader there. She gave me her number
as well and said that she will take care of this issue and i'll get my
camera. But she never called me, there i was sure there is something
cooking. My friends insisted me to wait for some more days.


Finally i called yesterday and spoke with 2-3 people. First of all
people were not willing to pick up the call.They were disconnecting the
calls after picking up. Anyways, after 30 mins of maddeing efforts, i
was able to contact the ETs of Indiatimes. Maneesh Nagi was his name who
said that i will be getting my camera delivered at my doorsteps by 21st
of Jan 2207.(Because according to him it takes 10 working days to
deliver the product to be delivered, Not 7 working days from the time of
order which is mentioned on indiatimes website.

OK.. its been too long story. I don't know whether you've read it or
not..



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FINALLY MY ORDER HAS BEEN CANCELLED FOR REFUND BECAUSE THE PRODUCT I
ORDERED IS OUT OF STOCK. THAT IS RIDICULOUS, BECAUSE I CAN CLEARLY SEE
THAT INDIATIMES DOESN'T WANT TO DELIVER THE CAMERA TO ME AS THE SAME
SELLER IS SELLING THE SAME CAMERA WITH THE SAME.... I MEAN EVERYTHING IS
SAME EXCEPT THE PRICE...
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------------------------------------


Now you guys tell me what should i do...

5. TIL reserves the right to refuse or cancel any order placed for a
product that is listed at an incorrect price. This shall be regardless
of whether the order has been confirmed and/or payment levied. In the
event the payment has been processed by Indiatimes.com the same shall be
credited to your account and duly notified to you by email.

this is one of their terms and conditions.

My explanation: I was never told that its an incorrect amount. Till
yesterday customer care people were telling me my order status, that
indicated that there was no problem with the amount.

for more infomation please visit ITL terms and services. Here



I think you stand a fair chance and looks like they cheated you desptie of their
ambiguous terms and conditions... It looks like there is a technical problem and
they already have a point in the terms and conditions to save them from such a
situation.. In the US, even if there is a technical problem they give the
product at the price they have displayed...


I am also in almost a similar situatiion where I was delivered a incorrect model
of a mobile handset. I tried to contact the customer care to get the mobile
changed but no response from indiatimes shopping. thereafter i asked them to
give me their postal address which they refused bluntly. now how do u sue them?

indiatimes shopping is one of the biggest cheats in internet marketing, i feel

friends any help, please.


Just out of curiosity, does such kind of complaints come under cyber crime?