Hi,

I am writing this after facing enormous pain from India Today Book Club and its associated market company BAG IT TODAY. In the month of May-June 2010, while I was on travel to Bangalore, their sales agents gave me several calls and offered under some scheme where I was told that I am one of the three assured winners of a Maruti Swift car. But to be on top, I have to buy some product (I have the record of all the calls made by them through my post-paid Vodafone subscriber’s bill). They gave me several calls at odd times while I was busy in important meetings and presentations and strictly told them not to disturb anymore.

But every time some different person would call me and say that I am missing a chance to win a Maruti swift car and I am one of the top three assured winners.

Being a reputed company and publisher of India Today and I being having a high regard for Mr. Prabhu Chawla and Mr. Arun Poorie, made a mistake by placing an order of Rs.7098 (Order No: 0GA100014873) in the first week of May (6th May) for a Microwave (WHIRLPOOL MICROWAVE 25L GRILL(SET) though IVR payment gateway through credit card. Again after few days, I get a call from some other person that my chances of winning a Maruti Swift car is 100% sure, only when I buy one more product. I asked him what the guarantee is. He told me that I am the assured winner and in worst case, I will get at least 30,000 cash. Being cashless at that time and lured by assured 30,000 cash in my account, I was again compelled to buy something above 10 thousand rupees. I offered to get a 5 years subscription of India Today and paid the required amount. But just after few minutes, I was told that “to get the top prize, I need to buy a Whirlpool water filter” by paying Rs. 14749. So again, I paid the balance amount by credit card on phone (order no TELESALES/0GA100020321). The promised delivery of the product (a) Microwave (b) Whirlpool RO water filter was to be made within 3-4 weeks. However, when the product was not delivered even after one month and the date of contest passed (31st July), I got suspicious and I started contacting the customer care at their telephone no. 011-40502424 and spoke to many of their executives, at interval of 7-8 days. First of all they told me that the packet containing microwave has returned undelivered in broken condition due to wrong address provided by me. When I told them that this is absolute nonsense and told the address was very much correct, they told me that the product will be delivered in 2 weeks. I kept on waiting again for two weeks, but nothing happened.

When I asked them for refund first they said it has been approved and I will get the refund within 21 days, but till today I got no confirmation, no mail, nothing. They have even stopped responding to my e-mail.

To my horror, I got a whirlpool water purifier which is a different model costing at least 2500 less. I paid Rs. 14749 for Purafresh Elite model and I was given Deluxe model which costs just Rs.11,393 in the local market here. They had even sent me the product brochure with the pictures and features etc on my e-mail. And to make it even worst, no one has installed even after a week. When I called them I was told that installation is my own responsibility and I have to pay for it!! Generally, water company gives free installation or with some moderate tips to the serviceman. This is just horrible; I can’t believe how India today is cheating common people of this country. By all the above misleading, deceitful gesture clearly with the intention of cheating poor people and their hard earned mony, on the part of BAGITTODAY, a marketing company of India Today Group, I am seeking your help to get the problem resolved by my refund of the money as well as the balance amount charged. I have even paid an interest of Rs. 1800 to my credit card dues as I was not paid the assured 30,000 cash.

In view of the third grade service to the customers and unethical business practices (the product was sold by giving false information regarding some contest and assured prizes...the date of draw is kept on postponing because of some " audit' routines....thousands of customers have been fooled), I and sending my formal request to cancel my order and return the amount to my card. Please help me in filing a suit in the consumer court for mental harassment and agony as well as financial loss and loss of future opportunity.

Bagittoday has their Customer care division at

INDIA TODAY BOOK CLUB,
B-47,
Indira Enclave,
Neb Sarai,
New Delhi – 110 068.

Thanks & Regards,
Dr. V. Dutta
South City
Rae Bareli Road
Lucknow 226025 (UP)

Sir, Ireceived an email from bagittoday as anniversary offer of a REEBOK wrist watch and to make payment of Rs.499/-as packing and forwarding charges as I have won an anniversary offer. Acordingly I made payment by credit card(CITIBANK) on 16.11.2010. They said the watch will be despatched in 3 weeks time,but there is no respose from bagit today. The order no given by them is 1000078436. and the reference no given ie 786BIT07.Since the offer is from a reputed INDIA TODAY GROUP IHAD LITTLE SUSPISCION AND MADE PAYMENT BY CREDIT CARD IN ADVANCE BUT NOW REGRET .IF THE CHANNEL PARNER IS CHEATING WHY SHOULD INDIA TODAY ENCOURAGE SUCH THIGS AND HAVE STATED GETTING COMPLAINTS OF NON DELIVERY/CHEATING. cAN i hAVE LINE IN REPLY FROM iNDIA TODAY.

P.V.VISWANATHAN

Hi,

BAGITTODAY.com registered me as a customer with my e-mail address sent me e-mails offering various products under huge discounts. Being a shopping website of INDIA TODAY GROUP, I placed an order (Billing Id: 10001090488 dated 6th Dec 2010) for a Satya Paul Grey Tool Bag worth Rs 2818 & Reebok Wrist Watch as free gift worth Rs.299/- The promised delivery of the product was to be made within 3-4 weeks. However, when the product was not deleivered I started contacting the customer care at their telephone no. 011-40502424 and spoke to many of their executives, at interval of 7-8 days .

When a I asked them for refund first they said it will take 4 week for refund of my money. When insisted that i want to talk to their Customer Services Head they said that their is busy and he cannot take my call, I asked for the Phone Number of their Sernior Customer Services and they said they cannot give me the Number. Till date neither the refund nor ordered Good are delivered

By all the above misleading, deceitful gesture clearly with the intention of cheating people, on the part of BAGITTODAY, a shopping website of INDIA TODAY GROUP, I am seeking your help to get the problem resolved by either delivery of the product or refund of my hard earned money.

Bagittoday has their Customer care division at

INDIA TODAY BOOK CLUB,
B-47,
Indira Enclave,
Neb Sarai,
New Delhi – 110 068.

Thanks & Regards,
Jitendra M Mistry
Mumbai
+919820692021

Dear Sir,

We have come across your online complaint registered on consumercourt.in

We regret to inform you that due to some technical error, your order could not be captured successfully in the system. We have forward your request to the concerned department and it will take to process within 2-3 week time.

We value your association with Bag it today and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on offersb@bagittoday.com

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424
Thanks & Regards,
Sonu Kumar
Team, Bagit Today.

Dear Mr. Mistry,

We have come across your online complaint registered on consumercourt.in

We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details:-

• Consignment Number – 6209278666
• Booking id- 1001090488
• Transporters Name – Aramex
• Tracking Id - 516445
• Dispatch Date – 23rd January 2011

You should be receiving your order within next 7-8 working days. However, if you do not receive your order within the time frame, do get back to us.
We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sonu Kumar
Team, Bagit Today.

I have made a successful credit card payment for an amount of Rs 99.00 ( enclosed as stated the image of the order) but you have not informed me what is the result of my order. Please communicate through e-mail what is the position of my order for which I give the above said amount.
It is very surprising that 2 days ago a telephonic message received form your end that saying you get the consolation prize of Rs 70,000.00 in the form of 6 diamonds, 1 HCL i-pad and so on and you paid Rs. 29,000.00 for delivery charges, Government duties, Insurance charges etc. If I have paid the such amount next I entered in a luck draw of an amount range from 1 lac to 10 lac.
I have not ordered that said things then why this fraud thing happen from your side.

Again I am saying please confirm me that amount paid for the order no. 1017389645. The order included three items 1. Apple i-pad 2. Samsung Omnia Pro 3. Hidden Wonder of Shimorga etc

Please Inform me the result of the above. How a reputed group i.e India Today doing this kind of act through online. You informed immediately other wise I take necessary legal action due this fraud.
Inform me immediately at an early date about my reffed order other wise you repay my said amount of Rs. 99.00

i write here to let you know that i was cheated by bag it today i got a call from their sales team saying that if i order a product of Rs4499 i would get a chance to win a alto car in november +also i would get a scratch card sure assured gift+70% to 80% discount on all future purchase this was the commitment i reconfirmed on phone and then placed the order i made payment thru debit card and as promised i got a confirmation call regarding this i ordered for size 11 for shoes and xxl size for track suit on 21st of september my products were not shiipped i had to make several calls then they shipped me with wrong products reebok shoes size 7 and track size medium i had to send the products back i paid 250 for shipment and i have no refund for the same also as commited to me the next purchase will be discounted i called to order and confirm but this people say it is false nothing like that all the procts received are not proper

kindly help me to refund my money back
thanking you
order no - 147024
booking id-1018126503
my email - myownid619@yahoo.com

There are so many shopping websites are available which are frauds. People have to ware of these kind of websites that are not good for any transactions. Always choose secure and right payment gateway for online payment like merchantinc.com is one of the faster, secure and reliable gateway provides the best rates in the industry for credit card processing.

I write here to let you know that i was cheated by bag it today i got a call from their sales team saying that i have won the jackpot amount Rs. 13999.00 but they deduct the amount of my account twice. I have made a successful credit card payment for an amount of (Rs 13999.00 and Rs 17999.00), My order id is (1018229875 and 101822986). They called me by this this Ph. +911166668989. Please take action against this company.

Kindly help me to refund my money back.

Thanking you
Rajeev shivaji
ph: 07838093207
Email: rajeev.kashyap06@gmail.com

Dear Sir,

i m sudhir pandey Resident of Raipur Chhattisgarh.
I would like to register complaint against BAGIT TODAY FRAUD. Bagit sales Executive told me regarding PLATINUM MEMBERHIP OFFER by purchasing the Diamonds of rs 30000 inr in just rs 17599.

Furthur told me about the platinum membership under which i will get 80 % discount on furthur purchase upto rs 1 lakh on my next purchases.therefore i placed the order with order id- 1018172902 and paid the amount from my PNB Debit card .

on Verification i asked about the platinum membership but verification department said that they deal only verification of the product i denied to confirm the order. just in seconds sales executive priyanka told me to confirm the order and on second call i will get the platinum membership details.

After i waited for another day for confirmation but call hadnt came so on third day i requested to cancell the same Order.
But still they delivered the order , icall to customer care what to do , executive told me not to accept the order if i wanted refund.


I CALLED SO MANY TIMES FOR REFUND BUT EVERY TIME I GOT THE RESPONSE THAT THE PROCESS WILL TAKE 7 days. now its nearby two months i have not got my refund.

Also Mr Uday sharma is saying that i have verified the ORDER and i will not get any refund alternatively they will credit the same to my Bagit userid..
i dont know why these peoples are doing wrong committments and taking the money of common middle class peoples.

Please tell me What should I Do my money has been stucked to this fraud company


PLEASE ADVISE


REQUEST YOU TO HELP ME OUT OF THIS/
GRAHAK SEVA COMPLAIN NUMBER Submitted by: Sudhir Pandey
Category: Internet Transaction
Complaint against: Bagittoday Indiatoday Gropu
Complaint Number: 115070
Amount loss/claim: Rs. 17,599


SUDHIR PANDEY
B-64 Dulari Vatika
Opp Jagannath mandir
Raipur 492001
Contact - 8518909090
9303871043

ALL EMAIL TRANSACTIONS RIGHT FROM PLACING ORDER IS COPIED BELOW:

Fwd: Order Id-1018172902








[IMG]file:///C:\Users\ADMINI~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image001.jpg[/IMG]

C Code <ccodeservices@gmail.com>	Nov 20 (12 days ago)[IMG]file:///C:\Users\ADMINI~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]		[IMG]file:///C:\Users\ADMINI~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG] [IMG]file:///C:\Users\ADMINI~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]
to Response, salesverificat., salesverificat., retention [IMG]file:///C:\Users\ADMINI~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]

Dear Uday Sharma,

Please refer the below mentioned Mail Correspondence what i have done regarding cancellation of the ORDER numbered 1018172902.
Also I request you to take the necessary ACTION towards your EXECUTIVE who Has done FRAUD Committment and FORCED me to make the ORDER.


PLEASE REFUND MY PAYMENT of 17599 /- INR


IF I M ANYWHERE WRONG BAGIT TODAY CAN KEEP THE MONEY AS A DONATION FROM ME>

---------- Forwarded message ----------
From: Response (BagItToday) <response@bagittoday.com>
Date: Fri, Nov 2, 2012 at 6:00 AM
Subject: Order Id-1018172902
To: C Code <ccodeservices@gmail.com>


Dear Mr. Pandey,

This is with reference to your e-mail regarding cancellation of your order.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have taken this matter to the concerned department to get the issue resolved on priority basis. We would like to inform you that they will work on this issue to get it resolved at the earliest. We humble request you to kindly allow us 5-6 more working days so that they can get back to you with better response. We request you for your kind understanding and co-operation.
Please feel free to get back to us for further assistance.

Assuring you of the best possible services always.

Regards,

Meenal Bhatnagar

Executive-Customer Care

Bagittoday

Please quote your Order Id-1018172902 in all future correspondence.

Note: In case of any query not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call us on 0120- 4112424.

---

From: C Code [mailto:ccodeservices@gmail.com]
Sent: Monday, October 29, 2012 5:17 PM
To: Response (BagItToday)
Subject: Re: Order Id-1018172902

Dear meenal,

I called so many times from 19th october onwards to cancell this Order and refund of money.

why the ORDER has been dispatched without confirmation with me.

I Hvae not accepted and returned the PARCEL TODAY.

This is for your information regarding wrong commitment of your sales EXECUTIVE i already mentioned in your previous mails. he make me fool of 5000/- Gift VOUCHER as well as PLATINUM MEMBERSHIP.

I Humbly request you to take the matter Seriously or i will take the necessary actions if the money not refunded/roll back to my Bank Account.

Thanks,

Sudhir Pandey

You can call me on 8518909090 or 9303871043 whichever is available.................................


On Mon, Oct 29, 2012 at 4:29 AM, Response (BagItToday) <response@bagittoday.com> wrote:
Dear Mr. Pandey,

This is with reference to your e-mail regarding your order.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your order has been dispatched from our end and hence we are unable to process your request.
Further, we would like to inform you that we have already taken this matter to the concerned department to get the issue resolved on priority basis. We would like to inform you that they will work on this issue to get it resolved at the earliest. We humble request you to kindly allow us sometime so that they can get back to you with better response. We request you for your kind understanding and co-operation.
Please feel free to get back to us for further assistance.

Assuring you of the best possible services always.

Regards,

Meenal Bhatnagar

Executive-Customer Care

Bagittoday

Please quote your Order Id-1018172902 in all future correspondence.

Note: In case of any query not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call us on 0120- 4112424.

---

From: C Code [mailto:ccodeservices@gmail.com]
Sent: Friday, October 26, 2012 2:47 PM
To: Response (BagItToday)
Subject: Re: Order Id- 1018172902___IT MEANS YOU ARE FORCING ME TO ACCEPT THE CANCELLED ORDER


Dear Kavita,

ARE YOU MAD PERSON.

WHY YOU PEOPLE CANNOT UNDERSTAND IN SIMPLE WORDS.

I WILL NOT ACCEPT THE ORDER AT ANY COST>>>>>>>>>>>>>>>>>

WHY ARE YOU FORCING ME TO ACCEPT THE ORDER WHICH I ALREADY CANCELLED.

I WILL DO THE COURT CASE ON YOU AND YOUR COMPANY AND WILL SEND YOU THE LEGAL NOTICE AND ONLY YOU WILL BE THE RESPONSIBLE.


MIND IT.... I WANT ONLY MY MONEY THATS IT YOU FOOL.


Regards ,

Sudhir pandey

On Fri, Oct 26, 2012 at 2:41 PM, Response (BagItToday) <response@bagittoday.com> wrote:
Dear Mr. Pandey,
This is with reference to your e-mail regarding your order.
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details:-


Consignment Number - 861042308791243
Transporter Name - Fedex courier
Tracking ID - 1612591
Dispatch Date - 25^th October 2012

Further, we would also like to inform you that we have checked in our records and confirm that you had a tele conversation with one of our executive and you had make a complaint for order cancellation. We have also forwarded your complaint with our concerned department. it is requested you to kindly allow us some working days to get resolve your issue on urgent basis.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services always.
Regards,
Kavita Singh
Executive-Customer Care
Bagittoday
Please quote your Order Id- 1018172902 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call us on 0120- 4112424.

From: C Code [mailto:ccodeservices@gmail.com]
Sent: Wednesday, October 24, 2012 12:51 PM
To: Response (BagItToday)
Cc: salesverification; salesverification@indiatoday.com
Subject: Re: Order Id-1018172902


Dear Kavita,



I m not able to Accept this Order at any cost.

i hope you understand i woll return the same from my doorstep . nobody can force me to accept the Products if i dont require or not in need.



kindly cancel the INVOICE as i already cancelled the ORDER three times i spoke to the customer care and My complaint no - is 970810.



you can cancel the INVOICE its a piece of Paper and kindly dont try to play with the feeling of customers.



I JUST WANT THE MONEY 17599/- refund and be credited to my Account BACK as i dont have good financial conditions. If still you cannot understand you can revert and CALL ME.



Dont despatch the ORDER.



THANKS FOR YOUR LATE RESPONCE WHICH IS HOPE LESS.



Thanks and regards,



Sudhir pandey

8518909090

9303871043

On Tue, Oct 23, 2012 at 10:26 PM, Response (BagItToday) <response@bagittoday.com> wrote:
Dear Mr. Pandey,
This is with reference to your e-mail regarding your complaint.
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that since your order has already been invoiced from our end against the below mentioned details, we are unable to cancel the order now.

ü Invoice number : 154515

At the same time, we would request you to give us an opportunity to serve you as our valued customer and make you feel a better experience with Bagit Today. Therefore, we request you to accept the delivery of the order at your doorsteps which is expected to reach you within 3-4 working days.

Further, we would like to inform you that we have forwarded your complaint to the concerned department to investigate the matter. We request you to kindly allow us some time to resolve the matter. Hope you shall bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services always.
Regards,
Kavita Singh
Executive-Customer Care
Bagittoday
Please quote your Order Id-1018172902 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call us on 0120- 4112424.

From: C Code [mailto:ccodeservices@gmail.com]
Sent: Saturday, October 20, 2012 3:41 PM
To: Response (BagItToday)
Cc: salesverification; salesverification@indiatoday.com
Subject: Fwd: UNSATISFIED due to the misbehaviour of the marketing executives _BAGITTODAY


Dear Sir,



Yesterday i have Cancelled this ORDER (booking ID - 1018172902. ) and today registered Complaint having number970810.



Please do the Needful and refund my money Back as early as possible of rs. 17599/- INR





Regards ,



Sudhir Pandey

B-64 , Dulari Vatika opp jagannath mandir,

Gayatri nagar , Raipur.

contact - 8518909090

9303871043


---------- Forwarded message ----------
From: C Code <ccodeservices@gmail.com>
Date: Fri, Oct 19, 2012 at 3:53 PM
Subject: UNSATISFIED due to the misbehaviour of the marketing executives _BAGITTODAY
To: salesverification@intoday.com
Cc: esverification@indiatoday.com
Dear Bag it today Team and INDIA today Group,





This is sudhir pandey genuine customer of bagit today from raipur , Chhattisgarh , India.

this is regarding the misbehaviour of the marketing executives who maked me fool yesterday and tried to fool me again today.



yesterday one of Executive named GULFAM KHAN make the wrong committment with me that i have been chosen the valued customer and can win the LIFETIME MEMBERSHIP CARD from bag it today and FORCED me to make online payment to get the VALUED membership.



Under that membership i can get the FLAT discount of 90% on all future purchasing (whether laptop or TABLET anything) and told me to get in online and suggested to make the payment of rs 17999/- Rs INR. on that i got the Diamond set and philips home theatre under the booking ID - 1018172902.



Also they told me to confirm the ORDER and I will get the membership as mentioned above and will get the confirmation call from BAGIT.



Today,



Your Executive has again told me to make the payment of 42000 /- something and i will get 1 lakh cash coupen. Also they have taken my Confidential information like Banking details and ATM pin which is out of ethics and LAW after that confirmed me that i do not have the appropriate balance in my Bank Account.





HOW CAN YOU PEOPLE CAN FORCE SOMEBODY TO GIVE THE BANK DETAILS ALONG WITH THE SECRET PIN?????????????????????????



I m feeling Unsatisfied with the Marketing Strategy of THE INDIA TODAY GROUP which is saying itself the Prestigious and making this type of FRAUD Activity.





If any one can help Please cancel my ABOVE mentioned order and refund me MY 17999/-INR rupees becaus i m thinking I HAVE BEEN CHEATED. i dont want to make any future deals with the Company whether is INDIA TODAY OR Bagit.



Please credit my Amount Back........................................



fooling URL which was given me yesterday Bag It Today - Closed Campaign more information on Attachments.



Please clarify as soon as possible either wise i will take the necessary Actions

--

Regards ,



Sudhir Pandey

B-64 , Dulari Vatika opp jagannath mandir,

Gayatri nagar , Raipur.

8518909090






--
Regards ,



C-Code Consultancy services

8518909090

C Code <ccodeservices@gmail.com>	Nov 23 (9 days ago) [IMG]file:///C:\Users\ADMINI~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]		[IMG]file:///C:\Users\ADMINI~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG] [IMG]file:///C:\Users\ADMINI~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]
to retention [IMG]file:///C:\Users\ADMINI~1\AppData\Local\Temp\msohtmlclip1\ 01\clip_image002.gif[/IMG]

Dear sir,
You can call me right now on 8518909090 AND 9303871043

On 11/22/12, retention <retention@bagittoday.com> wrote:
> Dear customer,
>
> This with reference to your order placed with
> > vide Booking id - 1018172902
>
> This is to remind you that we are still unable to get through your number &
> had requested you earlier as well to contact us. However, we have still not
> heard from you.
>
> Therefore, we are once again requesting you to share your alternate number
> or provide a suitable time to talk to you between 10 AM till 6 PM, from
> Monday to Saturday or you may also call us back at our customer care help
> line number by dialling 0120-4112424 and ask the customer care
> representative to connect your call to Retention Team.
>
> Your response is highly appreciated.
>
>
> Thanks & Regards
> Retention Desk
>
> ________________________________
> For up-to-the-minute coverage of news and entertainment in English, visit
> India Today - Breaking News from India, World, Business and Politics and in Hindi, visit Aaj Tak News - Breaking News, News in Hindi and Latest Headlines
>
> This e-mail communication and any attachments may be privileged and
> confidential to Living Media India Limited and are intended only for the use
> of the recipients named above. If you are not the intended recipient, please
> do not review, disclose, disseminate, distribute or copy this e-mail and
> attachments. If you have received this email in error, please delete the
> same along with all attachments there to and notify us immediately at
> ithelpdesk@intoday.com.
>

Dear Sir / Madam,


I had booked my Travel Package of Rs. 3999/- thru your Sales Executive Mr. ROBIN PAUL, & as desire by me booking for 28th May 2013, he told me that you have verified the call from verification department & shall he do the needful & booked my package for 28th May 2013.

Order ID : 33021129

Booking ID: M1622993328958

E-Mail ID: pankaj_sharma93@hotmail.com


But now as per Yatra Customer Care they will confirm my booking after 13th June 2013. Now you are humbly requested to please CANCEL MY ORDER & REFUND MY FULL AMOUNT or Confirm my booking for 28th May 2013.

As per my knowledge your one of the Executive misguide me.

Please solve my problem ASAP.

Also give me extension no of Mr. ROBIN PAUL who have booked my package.


Regards,

PRINCE KUMAR

Dear Mr. Sharma,

We deeply regret for the inconvenience.

We would like to inform you that we have taken your matter to the concerned department for getting resolved at the earliest, please allow us some time to go through this case. we hope you bear with us in this interim.

For any further assistance please feel free to get back to us at onlinesupport@bagittoday.com

Thanks & Regards,
Team Online Support
Bag it Today

Dear Mr. Sharma

We would like to inform you that we have found that Yatra Team has coordinated with you for your issue and has provided you an amicable resolution, and for your booking charges issue concerned team will call you and will provide you sublime information, we hope your issue stands resolved here. Assures you best possible service always.

For any further correspondence please feel free to write us at onlinesupport@bagittoday.com

If you have any other issures regarding your holiday package you may also reach us at vacations@bagittoday.com

Thanks & Regards,
Team Online Support
Bag it Today

Dear Mr. Pandey

We would like to inform you that we had already provided you an amicable resolution regarding your complaint and provided you refund in terms of Store Credit as per below appended details:-

Booking ID - 1018172902
Refund Amount - 17599.00

Thus we hope that your issue stands resolved now.

For any further assistance you may reach us at onlinesupport@bagittoday.com, we will be pleased to assist you.

Thanks & Regards,
Team Online Support
Bag it Today