Hi,

I am writing this after facing enormous pain from India Today Book Club and its associated market company BAG IT TODAY. In the month of May-June 2010, while I was on travel to Bangalore, their sales agents gave me several calls and offered under some scheme where I was told that I am one of the three assured winners of a Maruti Swift car. But to be on top, I have to buy some product (I have the record of all the calls made by them through my post-paid Vodafone subscriber’s bill). They gave me several calls at odd times while I was busy in important meetings and presentations and strictly told them not to disturb anymore.

But every time some different person would call me and say that I am missing a chance to win a Maruti swift car and I am one of the top three assured winners.

Being a reputed company and publisher of India Today and I being having a high regard for Mr. Prabhu Chawla and Mr. Arun Poorie, made a mistake by placing an order of Rs.7098 (Order No: 0GA100014873) in the first week of May (6th May) for a Microwave (WHIRLPOOL MICROWAVE 25L GRILL(SET) though IVR payment gateway through credit card. Again after few days, I get a call from some other person that my chances of winning a Maruti Swift car is 100% sure, only when I buy one more product. I asked him what the guarantee is. He told me that I am the assured winner and in worst case, I will get at least 30,000 cash. Being cashless at that time and lured by assured 30,000 cash in my account, I was again compelled to buy something above 10 thousand rupees. I offered to get a 5 years subscription of India Today and paid the required amount. But just after few minutes, I was told that “to get the top prize, I need to buy a Whirlpool water filter” by paying Rs. 14749. So again, I paid the balance amount by credit card on phone (order no TELESALES/0GA100020321). The promised delivery of the product (a) Microwave (b) Whirlpool RO water filter was to be made within 3-4 weeks. However, when the product was not delivered even after one month and the date of contest passed (31st July), I got suspicious and I started contacting the customer care at their telephone no. 011-40502424 and spoke to many of their executives, at interval of 7-8 days. First of all they told me that the packet containing microwave has returned undelivered in broken condition due to wrong address provided by me. When I told them that this is absolute nonsense and told the address was very much correct, they told me that the product will be delivered in 2 weeks. I kept on waiting again for two weeks, but nothing happened.

When I asked them for refund first they said it has been approved and I will get the refund within 21 days, but till today I got no confirmation, no mail, nothing. They have even stopped responding to my e-mail.

To my horror, I got a whirlpool water purifier which is a different model costing at least 2500 less. I paid Rs. 14749 for Purafresh Elite model and I was given Deluxe model which costs just Rs.11,393 in the local market here. They had even sent me the product brochure with the pictures and features etc on my e-mail. And to make it even worst, no one has installed even after a week. When I called them I was told that installation is my own responsibility and I have to pay for it!! Generally, water company gives free installation or with some moderate tips to the serviceman. This is just horrible; I can’t believe how India today is cheating common people of this country. By all the above misleading, deceitful gesture clearly with the intention of cheating poor people and their hard earned mony, on the part of BAGITTODAY, a marketing company of India Today Group, I am seeking your help to get the problem resolved by my refund of the money as well as the balance amount charged. I have even paid an interest of Rs. 1800 to my credit card dues as I was not paid the assured 30,000 cash.

In view of the third grade service to the customers and unethical business practices (the product was sold by giving false information regarding some contest and assured prizes...the date of draw is kept on postponing because of some " audit' routines....thousands of customers have been fooled), I and sending my formal request to cancel my order and return the amount to my card. Please help me in filing a suit in the consumer court for mental harassment and agony as well as financial loss and loss of future opportunity.

Bagittoday has their Customer care division at

INDIA TODAY BOOK CLUB,
B-47,
Indira Enclave,
Neb Sarai,
New Delhi – 110 068.

Thanks & Regards,
Dr. V. Dutta
South City
Rae Bareli Road
Lucknow 226025 (UP)

Sir, Ireceived an email from bagittoday as anniversary offer of a REEBOK wrist watch and to make payment of Rs.499/-as packing and forwarding charges as I have won an anniversary offer. Acordingly I made payment by credit card(CITIBANK) on 16.11.2010. They said the watch will be despatched in 3 weeks time,but there is no respose from bagit today. The order no given by them is 1000078436. and the reference no given ie 786BIT07.Since the offer is from a reputed INDIA TODAY GROUP IHAD LITTLE SUSPISCION AND MADE PAYMENT BY CREDIT CARD IN ADVANCE BUT NOW REGRET .IF THE CHANNEL PARNER IS CHEATING WHY SHOULD INDIA TODAY ENCOURAGE SUCH THIGS AND HAVE STATED GETTING COMPLAINTS OF NON DELIVERY/CHEATING. cAN i hAVE LINE IN REPLY FROM iNDIA TODAY.

P.V.VISWANATHAN

Hi,

BAGITTODAY.com registered me as a customer with my e-mail address sent me e-mails offering various products under huge discounts. Being a shopping website of INDIA TODAY GROUP, I placed an order (Billing Id: 10001090488 dated 6th Dec 2010) for a Satya Paul Grey Tool Bag worth Rs 2818 & Reebok Wrist Watch as free gift worth Rs.299/- The promised delivery of the product was to be made within 3-4 weeks. However, when the product was not deleivered I started contacting the customer care at their telephone no. 011-40502424 and spoke to many of their executives, at interval of 7-8 days .

When a I asked them for refund first they said it will take 4 week for refund of my money. When insisted that i want to talk to their Customer Services Head they said that their is busy and he cannot take my call, I asked for the Phone Number of their Sernior Customer Services and they said they cannot give me the Number. Till date neither the refund nor ordered Good are delivered

By all the above misleading, deceitful gesture clearly with the intention of cheating people, on the part of BAGITTODAY, a shopping website of INDIA TODAY GROUP, I am seeking your help to get the problem resolved by either delivery of the product or refund of my hard earned money.

Bagittoday has their Customer care division at

INDIA TODAY BOOK CLUB,
B-47,
Indira Enclave,
Neb Sarai,
New Delhi – 110 068.

Thanks & Regards,
Jitendra M Mistry
Mumbai
+919820692021

Dear Sir,

We have come across your online complaint registered on consumercourt.in

We regret to inform you that due to some technical error, your order could not be captured successfully in the system. We have forward your request to the concerned department and it will take to process within 2-3 week time.

We value your association with Bag it today and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on offersb@bagittoday.com

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424
Thanks & Regards,
Sonu Kumar
Team, Bagit Today.

Dear Mr. Mistry,

We have come across your online complaint registered on consumercourt.in

We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details:-

• Consignment Number – 6209278666
• Booking id- 1001090488
• Transporters Name – Aramex
• Tracking Id - 516445
• Dispatch Date – 23rd January 2011

You should be receiving your order within next 7-8 working days. However, if you do not receive your order within the time frame, do get back to us.
We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sonu Kumar
Team, Bagit Today.

I have made a successful credit card payment for an amount of Rs 99.00 ( enclosed as stated the image of the order) but you have not informed me what is the result of my order. Please communicate through e-mail what is the position of my order for which I give the above said amount.
It is very surprising that 2 days ago a telephonic message received form your end that saying you get the consolation prize of Rs 70,000.00 in the form of 6 diamonds, 1 HCL i-pad and so on and you paid Rs. 29,000.00 for delivery charges, Government duties, Insurance charges etc. If I have paid the such amount next I entered in a luck draw of an amount range from 1 lac to 10 lac.
I have not ordered that said things then why this fraud thing happen from your side.

Again I am saying please confirm me that amount paid for the order no. 1017389645. The order included three items 1. Apple i-pad 2. Samsung Omnia Pro 3. Hidden Wonder of Shimorga etc

Please Inform me the result of the above. How a reputed group i.e India Today doing this kind of act through online. You informed immediately other wise I take necessary legal action due this fraud.
Inform me immediately at an early date about my reffed order other wise you repay my said amount of Rs. 99.00