Hi,
I received a pamplet with the HDFC credit card statement, about the emi options AVA merchandising is providing for the HDFC card holders. Since, we got the advertisement, though HDFC, I beleived that to be genuine and ordered 2 blackberry phone on Feb 25,2010.Still I have not receieved the product. Whenever, i call AVA Merchandising customer care, they are telling by that weekend, they will send the product. But its already 2 months and still they have not dispatched the product. I asked them to cancel the product but they are saying their software is down and cant cancel. And if they cancel also they will revert the money only after 2 months. I have already paid the first emi. Now i am trying to get the product details through HDFC. But the bank is giving a AWB no and asked to check with the courier office. But that an invalid no. I am talking with the bank customer care for more than 2 weeks. They are also not giving a valid response. They are simply saying our bank marketing team is working on this.But no reply still. I have raised an request with the bank grievences cell. Please advice me what can be done on this?

Beware of AVA. similar thing happened to me. i recd a brochure from citibank regarding emi options. so i ordered a blackberry phone and immediately the first emi was deducted from my credit card. after waiting 10 days and no delivery i contacted AVA and the customer service guy said he could not place my earlier order and took a new order. i had no option because already one emi had been deducted from my account. come next month and still there was no news of despatch of the blackberry, meanwhile two emi's for two different orders were deducted from my card account. here i am paying 3 emi's already and with no product in hand. after much fighting with AVA and citi bank one order was cancelled, in fact i wanted to cancel the entire thing, but then they told me it would take two months to revert my money back. and atlast after a month and ahalf of waiting one fine day, without any prior info, the black berry comes home.hurrah. i beg of everyone please do not deal with AVA and increase your blood pressure.