I have the same problem. Bought the tickets online on Feb. 27 for a match on April 17. I also received a confirmation mail from Ticketgenie immediately after booking the tickets. Yesterday, I received the following mail. Please help me in taking action against ticketgenie.in.
Due to a technical error in the ticketing website, it over sold more than the tickets allotted for online sale, hence we are compelled to refund our valued customers or accommodate them in the coming Semi Final matches.
We do understand your concern and it is not your mistake and at the same time it is a technical error which cannot be undone.
We regret the inconvenience caused to you and request you to bear with us this time and either opt for a refund or opt for the Semi Final Matches scheduled either on April 21st or April 22nd.
The prices for the Semi Finals are slightly higher than the League Matches and request you to bear the difference amount whoever opts for the Semi Final Tickets.
Order No: 76374 & 76489
Stand: Bagpiper Std.View (G)
Based on your decision, request you to follow the instructions mentioned below:
If you opt for the refund you need to send us an email to firstname.lastname@example.org requesting for a refund. In this case we will process the refund immediately and normally it will take 8-10 Working days to credit your account.
Semi Final Tickets
If you opt to trade in for Semi Final tickets, you have to visit the E Ticket redemption counter (Gate No.19 of the Chinnaswamy Cricket Stadium) on 13th April or 14th April or 18th April and collect the ticket by paying the difference amount. Rs.60/- paid towards courier charges will be adjusted against the ticket amount.
Once again regret the inconvenience cause to you in this regard.