Hello all,
I have ordered a Karbonn k661 over naaptol under order no. 169402 with internet banking option from direcpay, which was done through State bank of india Net banking transaction, i have payed Rs.3750/- for the same on 09/02/2010 and on 19th i am said that ur order has been cancelled and gave remarks as Ordered product is not available with the vendor at paid price. Then i got a call from naaptol that your order amount is been refunded and would reflect in your bank statement within 3 days from now i.e on monday 22/02/2010, and now its 19/03/2010 and nothing has been refunded to me in my bank account. when i call the naaptol customer service its been replied that it would take another 15 days to refund your order amount. Today its the 40th day after the transaction.

Its a real inconvenience for the customer like me, who has to wait for such a looooong time from 09/02/2010, i havent cancelled the order and its the naaptol who hjas cancelled the order, its the mistake of naaptol who listed the item with Rs.3750/- as selling price and in turn i am pulled into a real filthy transaction. I was made to call naaptol 34 times for the transaction which caused lot of financial and mental strain for me. Again i am afraid of making any transaction with naaptol because the transaction is not at all truthful or naaptol doesnt have any time frame for asettleing any queries from customer, a real bad experinence.

I need my money refunded at the earliest to my bank account, at the earliest.

regards


Vipin S L

Order Details

Product







:







Karbonn K 661






Quantity







:







1






Order Amount







:







Rs. 3750.00






Current Status







:







Request for Refund





























Status Description







:







This order is under process of refund. We are proceeding to issue a refund for order amount.






Shipping Detail







:







VIPIN S L
INCHARGE, SBCO, PATHANAMTHITTA HEAD POST OFFICE, PATHANAMTHITTA PIN: 689645 KERALA PATHANAMTHITTA PIN: 689645 KERALA

PATHANAMTHITTA HEAD POST OFFICE, PATHANAMTHITTA

KOZHENCHERRY - 689645 (KERALA)
9846664503 / 04722842341






Order State







State Date







States Updated






Request for Refund







2010-02-19 15:15:18.0







Remark







:







Ordered product is not available with the vendor at paid price...












Stock Not Available







2010-02-19 15:14:30.0




















Cargo Ready







2010-02-19 15:13:48.0







Remark







:







-












Order Verified







2010-02-13 18:23:44.0







Remark







:







by sneha












Payment Received







2010-02-09 18:21:47.0







Is Advancement







:







-






Advance Payment







:







-






Amount Paid







:







3750.00






Payment Received Date







:







2010-02-09 18:21:47.0






Payment Transaction Number







:







1001002000021578






Remark







:







SUCCESS









































show details Feb 9



















































Transaction Successfully Completed













Dear Customer,












Thank you for your order from: Naaptol Online Shopping












For your convenience, we have included a copy of your order below. Please Note:- The charge will appear on your credit card / Account statement as 'TimesofMoney'.

























ORDER DETAILS :












Merchant Website URL







:














Merchant Order Number







:







169402






Order Received







:







2010-02-09 18:02:33






DirecPay Reference Number







:







1001002000021578






Total Amount (INR)







:







3750






Transaction Status







:







Successful




























Card / Account Holder Name







:







VIPIN S L






Billing Address







:







INCHARGE, SBCO, PATHANAMTHITTA HEAD POST OFFICE PATHANAMTHITTA KOZHENCHERRY KERALA 689645 IN






Customer's Phone Number







:







91-0472-2842341






Customer's Email Id







:

























































Recipient's Name







:







VIPIN S L






Shipping Address







:







INCHARGE, SBCO, PATHANAMTHITTA HEAD POST OFFICE PATHANAMTHITTA KOZHENCHERRY KERALA 689645






Recipient's Phone Number







:







91-0472-2842341




























Special Instructions :

Dear Vipin,

I would like to apologize for the inconvenience caused to you. However, we are working on to improve our service, so you would not face any inconvenience in future.

Further, I can see that the your request for refund has been escalated and the full amount has been refunded back to your bank account through Internet banking:
Clearence Date - 12/04/2010
Refund Amount: Rs 3750.00/-.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Amey Thakoor
Customer Care.

Originally Posted by vipinsl

Hello all,
I have ordered a Karbonn k661 over naaptol under order no. 169402 with internet banking option from direcpay, which was done through State bank of india Net banking transaction, i have payed Rs.3750/- for the same on 09/02/2010 and on 19th i am said that ur order has been cancelled and gave remarks as Ordered product is not available with the vendor at paid price. Then i got a call from naaptol that your order amount is been refunded and would reflect in your bank statement within 3 days from now i.e on monday 22/02/2010, and now its 19/03/2010 and nothing has been refunded to me in my bank account. when i call the naaptol customer service its been replied that it would take another 15 days to refund your order amount. Today its the 40th day after the transaction.

Its a real inconvenience for the customer like me, who has to wait for such a looooong time from 09/02/2010, i havent cancelled the order and its the naaptol who hjas cancelled the order, its the mistake of naaptol who listed the item with Rs.3750/- as selling price and in turn i am pulled into a real filthy transaction. I was made to call naaptol 34 times for the transaction which caused lot of financial and mental strain for me. Again i am afraid of making any transaction with naaptol because the transaction is not at all truthful or naaptol doesnt have any time frame for asettleing any queries from customer, a real bad experinence.

I need my money refunded at the earliest to my bank account, at the earliest.

regards


Vipin S L

Order Details

Product







:







Karbonn K 661






Quantity







:







1






Order Amount







:







Rs. 3750.00






Current Status







:







Request for Refund





























Status Description







:







This order is under process of refund. We are proceeding to issue a refund for order amount.






Shipping Detail







:







VIPIN S L
INCHARGE, SBCO, PATHANAMTHITTA HEAD POST OFFICE, PATHANAMTHITTA PIN: 689645 KERALA PATHANAMTHITTA PIN: 689645 KERALA

PATHANAMTHITTA HEAD POST OFFICE, PATHANAMTHITTA

KOZHENCHERRY - 689645 (KERALA)
9846664503 / 04722842341






Order State







State Date







States Updated






Request for Refund







2010-02-19 15:15:18.0







Remark







:







Ordered product is not available with the vendor at paid price...












Stock Not Available







2010-02-19 15:14:30.0




















Cargo Ready







2010-02-19 15:13:48.0







Remark







:







-












Order Verified







2010-02-13 18:23:44.0







Remark







:







by sneha












Payment Received







2010-02-09 18:21:47.0







Is Advancement







:







-






Advance Payment







:







-






Amount Paid







:







3750.00






Payment Received Date







:







2010-02-09 18:21:47.0






Payment Transaction Number







:







1001002000021578






Remark







:







SUCCESS









































show details Feb 9



















































Transaction Successfully Completed













Dear Customer,












Thank you for your order from: Naaptol Online Shopping












For your convenience, we have included a copy of your order below. Please Note:- The charge will appear on your credit card / Account statement as 'TimesofMoney'.

























ORDER DETAILS :












Merchant Website URL







:














Merchant Order Number







:







169402






Order Received







:







2010-02-09 18:02:33






DirecPay Reference Number







:







1001002000021578






Total Amount (INR)







:







3750






Transaction Status







:







Successful




























Card / Account Holder Name







:







VIPIN S L






Billing Address







:







INCHARGE, SBCO, PATHANAMTHITTA HEAD POST OFFICE PATHANAMTHITTA KOZHENCHERRY KERALA 689645 IN






Customer's Phone Number







:







91-0472-2842341






Customer's Email Id







:

























































Recipient's Name







:







VIPIN S L






Shipping Address







:







INCHARGE, SBCO, PATHANAMTHITTA HEAD POST OFFICE PATHANAMTHITTA KOZHENCHERRY KERALA 689645






Recipient's Phone Number







:







91-0472-2842341




























Special Instructions :

My Oder No.1146413 but yours service very bad. This is bad impresion of this site
give us reply as soon as posible.

I wait yours action.

yours service very bad.......................?
Thanks for Yours bad service.
Himmat Singh Rathore

09460313795