Hi,

I had ordered Boss 540 Smart Phone on 20th Feb against the advertisement in Mail today from Delhi and was told it would be delivered within 7-10 days.However I got a call in 3 days time to arrange for the order money and it would be delivered the same day.
It was collected by someone at home and I paid the amount(Rs 5200).When we opened it , another model had been delivered to us and since then I have been trying to reach at the customer care numbers and the corresponding courier person .All the lines of the customer care have been found busy and finally when ic ould make it last week , I was given a compaint no:5888 and was told to courier it to the company at Mumbai.

I strictly believe that it should be company's responsibility to collect it at their own and deliver me the correctb order.Also the courier people have told me if it gets broken on the way , they would not be responsible for any damages.
Is this the right approach and the kind of expetation a custiomer would have from the company when he trusted the company and believed that he would get the right order in time and right response fom the customer care when it was totally the company's fault in delivering.
I have wasted so much amount in STD calls just to reach the customer care number and have been totally disappointed with the response when it comes to owning the complaint.

Pl let me know of a solution and get me delivered the correct order I had originally placed.

Thanks,
Mansi Panjwani

Dear Mansi,

I would like to apologize for the inconvenience caused to for the purchase of Boss Mobile from Naaptol. We are working on to improve our service, so you would not face any inconvenience in future.

Also, we would be more than happy to serve. However, due to absence of your Order Number, your Complete Name, Contact details, we are unable to solve your Query.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Amey Thakoor
Customer Care.

Originally Posted by Unregistered

Hi,

I had ordered Boss 540 Smart Phone on 20th Feb against the advertisement in Mail today from Delhi and was told it would be delivered within 7-10 days.However I got a call in 3 days time to arrange for the order money and it would be delivered the same day.
It was collected by someone at home and I paid the amount(Rs 5200).When we opened it , another model had been delivered to us and since then I have been trying to reach at the customer care numbers and the corresponding courier person .All the lines of the customer care have been found busy and finally when ic ould make it last week , I was given a compaint no:5888 and was told to courier it to the company at Mumbai.

I strictly believe that it should be company's responsibility to collect it at their own and deliver me the correctb order.Also the courier people have told me if it gets broken on the way , they would not be responsible for any damages.
Is this the right approach and the kind of expetation a custiomer would have from the company when he trusted the company and believed that he would get the right order in time and right response fom the customer care when it was totally the company's fault in delivering.
I have wasted so much amount in STD calls just to reach the customer care number and have been totally disappointed with the response when it comes to owning the complaint.

Pl let me know of a solution and get me delivered the correct order I had originally placed.

Thanks,
Mansi Panjwani