i made a payment for mol points at global.mol.com using netbanking with ccavnue
the payment was for Rs 2,999 on 24 feb 2010
however,while the amount was deducted from my bank ccavenue took 7 days to finaly claim they had recieved it,after this they claim its been sucessfully acpeted at the merchant website
however the merchant webiste when contacted claim its still with ccavenue,even after 3 days cc avenue has refused to acknowldge the payment hasnt gone through,each time giving a different date when it was accpeted
below are two emails sent from merchant website n cc avenue

From:
<service@ccavenue.com> | Add to Address book |This is spam

To: "Arjun Sibal" <arjunsibal@rediffmail.com>
Subject: Re: Fw: CCAvenue Payment Status - arjunsibal@rediffmail.com
Date: Fri, 05 Mar 2010 18:44:26 IST
Cc: <customercare@mol.com>, "service@ccavenue.com" <'service@ccavenue.com'>
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?



Dear Arjun,

Thank you for contacting Avenues. We appreciate this opportunity to assist you.

This is in reference to your below mentioned mail.

In response to your query we would like to inform you that we were able to trace out one transaction performed by you for the order number : CA00024455 for an amount INR 2999.00 on February 24th, 2010 which has been successfully processed through CCAvenue and forwarded to your merchant.

If you require any further assistance, please do not hesitate to contact us.

Thanks & Regards,

Customer Care Department.

India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: 22- 26000816/26000846/26491524/32913622/66920419/67425555 Fax: 22 67425542


Singapore: Avenues World Pte Ltd 80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624
Ph:- +65 63254802 Fax:- +65 63254803



From:
"Customer Care" <customercare@mol.com> | Add to Address book |This is spam

To: <arjunsibal@rediffmail.com>
Subject: Fw: CCAvenue Payment Status - arjunsibal@rediffmail.com
Date: Fri, 05 Mar 2010 14:13:57 IST



HI Dear,

Please be inform that your payment has now verifying with the CCavenue. The status of your payment at our statement report as status "Unsettle payment". Of course, you will be informing once the payment is ready received at our site.

CCAvenue arjunsibal@rediffmail.com CA00024455 2999.00


Please reply back to us if you have any further issues or queries and we would be glad to assist you. Please do not hesitate to call our customer care officers via Phone: Monday-Friday, 9am - 6pm at 0080023274269 or submit a feedback forms via the online Customer Care.



We are always here at your service. Have a great day.

Thanks & Regards.

From JC HUI

MOL AccessPortal Berhad [504959-U]
Lot 07-03 & 08-03, Level 7 & 8,
Berjaya Time Square, No. 1, Jalan Imbi,
55100 Kuala Lumpur, Malaysia.









Now cc avenue claims they have no refund option,contrary to whats posted in their website,even though i pointed it out that they have it posted on their website their customer representative told me once its processed they wont refund it(even though it hasnt been really processed as per the merchant)

From their site:-
What are CCAvenue's refund and end customer dispute policies?
CCAvenue maintains a customer-friendly refund policy. This keeps our administrative costs under control in two ways: First, it reduces the amount of time spent researching customer inquiries; and secondly, it reduces the occurrence of chargeback disputes. (A chargeback dispute is a refund that is forced by the customer's Credit Card company.)
Granting Refund to customer:-
In most situations when a customer asks for a refund, we want to try our best to grant that refund. Here are some guidelines on our refund and dispute policies: The Seller sets a time limit: The sub-merchant is required to set the refund time limit on his/her site depending on the goods sold on his/her site. If a customer is dissatisfied with a product that he/she has ordered, the client should accept the product back and grant a refund. If desired, a client may specify that shipping charges are not refundable; however we would prefer to refund the shipping charges as well.




CCavenue has a lot of problems with their processing,its bordering fraudelant practices
Now they refuse to even acknowledge a refund,stating only the merchant can do it
what can i do
im sick of running around since 12 days for something that was supposed to be cleared instanlty
in light of ccavnues claims of 1stly not recieving payment from icici n later backtracking that its arived im more inclined to believe the merchant,furthermore thyeve given me 3 different times of when its been accepted by the merchant which makes me doubt their claims


dear admin what can i do now?
Arjun Sibal
arjunsibal@rediffmail.com

I think you have to send a legal notice to the CCAvenue via registered post ( keep one copy and the registered post slip with you this may help you if you need to knock the consumer forum), attach all the print copy of email and wait for their response as mentioned in the notice.

Visit: Notice before filing consumer complaint for notice reference and revert us back.

error has been occured during recharge time and amount deducted from my account but recharge not happened

i recharged rs.110.00 from my friends account.balance deducted. but not recharge in my account.my mobile no is 9861015012(portability to bsnl).error code--- 2029.please reharge or is not possible then refund to my friends account no 10750929001.

I made online payment to elitmus.com today (8 april, 2011) of Rs 699 through debit card which occured through CCAvenue.

But it seems the payment has occured and the amount from my account is also deducted but the payment is not yet recieved by elitmus.
can u please look into the matter..
regards,
varun agarwal

My Account is debited and as per bank confirmation, the money has gone to CC avenue but cc avenue is taking month together to respond.very very pathetic servivce by CC avenue.