Complaint against GOIBIBO ticket booking company
Sir, I booked tickets worth Rs.11022 on 31st of december 2009 but GOIBIBO's network got some problem & my money was deducted and tickets were not booked. it has been almost 2 months & since then i called their customer care as well as through mail, each time..they used to tell me that in next 3,4 days that money will be credited in your credit card. Dont know what to do. sir, please help me

Hello,

We have gone through your complaint, as you mentioned that you have already contacted to the GOIBIBO customer care but they were failed to provide you any solution, so you need to send a written notice to the CMD of GOIBIBO via registered post( keep one copy with you, this may help if you need to knock the consumer forum ), mention all the details in it and attach the print copy of emails and ask them for the full refund + 12% interest + damages within the mentioned time in the Notice.

Wait for their response and revert us back.

Visit: Notice before filing consumer complaint for notice reference.

Address:
GoIbibo
Vaika Towers,
Ground Floor,Block-A,
DLF Golf Course Road,
Sector-54 Gurgaon-122002,
Haryana (India).

Sir/Madam,
I am feeling very sorry to inform that i have been receiving a very unsatisfactory and unexpected service from goibibo.com]Cheapest Airfare, Cheapest Flights in India, Cheap Airfare on all Flights in India, Travel in India, Book Domestic Flight tickets in India at Goibibo[/url].
I booked my ticket from Kolkata to Mumbai for 30th of April,2011 the PNR being LCGRRC.I wanted to cancel the ticket and so i called up the customer care agent and enquired about the cancellation charges for which I was informed that the cancellation charges are Rs.750+250 which means Rs.1000 for each passenger.After reconfirming the amount I processed the request for the cancellation of the ticket with total cancellation charges as Rs.3000 for all the three passengers which meant I was about to get the refund amount of Rs.75XX.
Yesterday morning I again got an e-mail stating my refund amount around Rs.74XX which would have been Rs.75XX as told by the customer care agent.
Again i got a call from the customer care agent informing that the refund amount is rs.64XX according to some rules and regulations.
If the cancellation charges were so much then i would not have cancelled the ticket and now as the customer care agent says that if i want then i can stop the ticket from getting cancelled and thus I can still fly from the same ticket to the destination to which i would like to inform that i have already booked another ticket which i cant cancel now.
And till date I have not received any refund amount till date.
After sending so many mails to the goibibo, I have not received any reply from their side.
Once the customer careexecutive called me up and asked for a solution for this to which they said that they can provide me with some more discount coupons to which i neglected and asked for the full refund process to which he denied and after that I too gave a solution to them if they really wanted to compensate is that they may not charge the goibibo cnacellation charge to which he agreed. but again few a days ago when i called up the customer care agent then i was being informed that the refund amount is 64XX.
Please help me to get fair decision

Hi

I am very disappointed to inform you that the service provided by Goibibo.com is nothing but just pathetic. On 30th march in afternoon I was informed by one of their executive over phone that charges for cancellation is Rs 450/- (200 from airline and 250 ibibo). and for rescheduling it is Rs 1000/- (750 from airlines and 250 from Goibibo). The reference ticket no. I used was 33384.

But later they deducted 1000/- while cancelling my ticket. The Booking id is FMN0DZG1DPU I requested them to cancel only my return ticket (from Delhi to Mumbai on 14th May 2011). When I called them up again then their executive Mr. Paul told me that cancellation charges are 1000/- and not 450 and they deducted Rs 1000/-.

I sent them mail regarding this that you can verify what your executive told me on 30th from the recordings as they must have recorded the conversation between me and their executive, But no response at all

They offered me coupon which is of no use and I told them the same. There is no response from them after that. I sent them many mails but they are no responding at all. Its a matter of Rs 550/-

Could you please provide me any solution for this as they are not responding at all and i need my money back. Its their mistake and they have resources from where they can verify it.
If possible can you please give me phone no or email address of any higher authority from Goibibo to whom i can say all this

Please reply to my mail also (mohitjks1@gmail.com)
Thanks
Warm Regards
Mohit Sachdeva
mohitjks1@gmail.com

GOIBIBO Refund Pending

Hi,


I booked a ticket on 8th Sep 2011 and cancelled on 31st October 2011(Date of travel was 3rd Nov 2011) and After so many calls,I got the refund back on 10th November 2011 and that too of Rs401 but the actual refund was Rs 3402.I have been calling the customer care from past two months and every time they are giving me same reason"Your refund is under process and it will be done in next 48 hours" .I am really disappionted with your service. My PNR no is HBZ3BT .


Varinder Singh
Mob:8142925047

Hi,


I booked a ticket on 8th Sep 2011 and cancelled on 31st October 2011(Date of travel was 3rd Nov 2011) and After so many calls,I got the refund back on 10th November 2011 and that too of Rs401 but the actual refund was Rs 3402.I have been calling the customer care from past two months and every time they are giving me same reason"Your refund is under process and it will be done in next 48 hours" .I am really disappionted with your service. My PNR no is HBZ3BT .


Varinder Singh
Mob:8142925047

I had received sms from IBIBO that Transaction No. 3028926 for Rs. 6283 done for goibibo has succeeded just few minutes back. I had booked a return ticket from Mumbai to Ahmedabad and return for Jan 10, 2012. My total fare charges were Rs. 6283 which was deducted from my credit card. I spoke to Manraj Singh from Gurgaon IBIBO call center on 09213025552 and he told me that my booking has not been confirmed and my amount is still with my bank and the same will reflect back in 24 hours time. Please confirm me the same urgently, since this is question of my hard earned money of Rs. 6283/-. My contact no. is 9004173334 - Kishore Gurudasani.



I had already spoken to IBIBO call center team three times since yesterday, but still nothing is been done till now.

First I spoke to Manraj Singh from IBIBO call center and he told me that transaction is failed and the money will appear in your bank account in next 24 hours.
Than I called Citibank call center and they said that money is debited from my account but the merchant has not claimed the money till now and the money cannot be put back in your account till next 30 days time.

Than I spoke to another call center IBIBO executive and he said that there is IBIBO website problem and the respective problem will be resolved soon.

Than today morning I spoke to Divya Kamboj, IBIBO call center executive at around 11:50 am and she confirmed that IBIBO has received the money of Rs. 6283/- but she did not give me any timelines as to by when will I get my tickets.

I am in a very bad irritating situation now. No proper resolution provided to me. If I would have booked ticket again based on the words of IBIBO call center executive Manraj Singh, than I would have ended booking two tickets for myself on the same flight, that too at the same time and same date.

These kind of services and wrong information is not acceptable at all.

Kindly look into this and provide me resolution at the earliest. Otherwise let me know as to with which senior person can I talk and get my problem resolved.

Regards,
Kishore S. G.
9004173334

Dear Kishore even me I face almost the same thing as you do and am really disturbed with it. I booked a ticket and the required amount already deducted from my account but I don't receive the e-ticket so far and the only notice I received from the company at the mobile was payment failure contact the customer care and I contact them but to no email