I ordered 3 Benetton watches in April Last year for the amount of 1497.00 which was paid by credit card. After some time I received a packet containing only one watch. I opened the packet in presence of the courier delivery boy and called the customer care in his presence. I was asked to ship back the single watch so that the full merchandise can be shipped. I duly sent the said watch back to the address I was provided by Blue Dart. I waited for a week and called them again. I was told that the receipt of the package was not updated in their data ao the person on the line could not take a call. However they promised a prompt response. After a months calling I was asked for the delivery proof which I emailed in the same Format that was sent to me by Blue Dart. After that it has been worse that running a marathon. I have probably spent almost a 1000.00 on phone asking the same thing. it seems they are champions at this otherwise they would have addressed the issue long back. I have all the reference numbers with name and dates along with the E Mail communication with me. Is there any authority or anybody who can just put a thumb on this practice. Certainly it does not look like an isolated case. My name is Zahoor A Khan and my E mail I.D. is zahoorkhan2@rediffmail.com.

Hello,

Kindly provide us your full billing details, apart from this send a written notice to the CMD of rediff via registered post ( Keep one copy with you, this may help if you need to knock the consumer forum ), attach all the photocopy of relevant documents and ask them for the refund + 12% interest + damages within the mentioned time in the notice. Wait for their reply and revert us back.

The address is:
Rediff.com India Limited
Mahalaxmi Engineering Estate
L. J. First Cross Road
Mahim (West)
Mumbai 400 016
INDIA

Visit: Notice before filing consumer complaint for notice reference.