Dear Mr. Sharma,

I would like to apologize for the inconvenience caused or the purchase of Nikon Coolpix L19 from Naaptol. We are working on to improve our service, so you would not face any inconvenience in future.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Customer Care.

Originally Posted by jibantuji

I purchased Nikon L19 Dig. Camera from Naaptol which included 2 GB card & Pouch offer.I have received L19 Camera but not received 2 gb card & Pouch.
I made complaint to call center of Naaptol firstly they have mailed me that they will persue the case .


fromreplyfromnaaptol <replyfromnaaptol@naaptol.com>
tohemanindia12@gmail.com

dateThu, Dec 31, 2009 at 4:19 AM
subjectCase ID : 20052

hide details 12/31/09 (5 days ago)


Dear Customer,



Your Case Id 20052. We have registered your case with us and we will resolve it at our best.

We regret the inconvenience caused to you. We are happy that you have selected Naaptol for your valuable shopping. As you have mentioned in your complaint that 2GB card and pouch are missing in your product. We are escalating this issue to the respective vendor, we will deliver it to you within 10 business working days.


Any Kind of customer assistance please call at 09223516148 / or visit at Customer Support/Track your Order to check the status of your order.


Thanking You
Naaptol Email Unit
Customer Support: 09223516148

But when again i complaint the same , they are totally denying that there is no such type of offer.

fromHemant Sharma <hemanindia12@gmail.com>
toreplyfromnaaptol <replyfromnaaptol@naaptol.com>

dateSun, Jan 3, 2010 at 11:36 PM
subjectRe: Case ID : 15544
mailed-bygmail.com
I have received the product of Nikon L19 but not received the free offer in which 2GB card and Pouch were included.
I have made complaint to your call center (complaint no. 20052) previously but still no action is taken.
Today again i complaint about the same but your attender told me that there is no offer of such type.
I want to clear you that when i ordered from Naaptol website all things are there , and also tell me when this camera , i am getting in just Rs. 4740/- then why i would adopt this price 6190/-.
Here i am pasting the web address from where i have ordered since your attender is not able to see the offer
ww.naaptol.com/online-store/WO-product-W38098O-shopping-mall-W2232O/Best_Deals_Store/Digital_Cameras/Nikon_Coolpix_L19.html]Best Deals Store | Digital Cameras | Nikon Coolpix L19[/url]
So please tell me what should i do or tell me how to return the product otherwise i have to move to the consumer forum.
Instead of calling on 9425634218 call me on 07543209444.



So please tell me what should i do?

Dear sir,
I have received the (Spy Pen) on 11.10.10 8 PM by ARAMEX COURIER which i have orderded on 03.10.10.

order Detail:
order no:834953
Date :03.10.10
Product : Spy pen(16 Gb)

Complaint:

Today Morning I opened the courier the Spy Pen is not working and small damage and the button are not work properly ,also The Spy Pen is already used by somebody(23 seconds recorded).

I made call to this no(09223476000) they gave some other no 09223516148 I spoke with Miss.Aruna reg this complaint she told to resend the courier to the following address to receive again new one by courier with user manual book.
Adithya Infoteck, Haridas Market,bank street,Hyderabad,AP without pin code and phone no by sms…

In the courier office they are not accept the courier without pin code .we can’t find out the pin code.

So Kindly I request you send me the correct Postal address with pin code as soon as…

With regards,
P.karthikeyan.
Mobile no:97897 80559,
Coimbatore.

sir
i have purchased Black Cherry Mobile phone via internet. i have received the product of blackcherry through courier. But i have not received the free gift watch from you. i had made a complaint to the call centre.

order ID : 1146022
Product ID : 808955
Product Name: Blackcherry BL8000 iwth free Stylish Watch
My request is you send the free gift watch.

P.V. Sudhakar
Mobile No.09505517345