GlobalCollect is a leading Payment Service Provider that handles local payments for third parties all over the world in over 200 countries in 170 currencies.
Accordingly, GlobalCollect processes payment transactions on behalf of other companies (also known as merchants). These companies have authorized GlobalCollect to debit/credit accounts of customers who - according to the merchant - have given their approval to do so in order to purchase a product or service.
Please note that sometimes, as preference of the merchant, GlobalCollect shows up as the recipient of your payment on the transaction statement. However, if you are not satisfied with the delivery, the product/service, please contact the merchant directly.
GlobalCollect is divided in two structures. Global Collect Services B.V. and it subsidiaries, which provide the actual services (the technical interface, system operations to offer several payment methods, etc) and Global Collect B.V. and its subsidiaries, which facilitates the bank transfers. Global Collect India Private Limited is a subsidiary of Global Collect B.V. and its sole purpose is to collect, convert and remit financial transactions on behalf of the merchants.
Global Collect India Limited is not owner of the goods and services that are purchased by consumers online. The consumer has a direct contractual relationship (purchase agreement) with the merchant and GlobalCollect is not responsible for the deliverance of the services or goods. GlobalCollect only processes the payment transaction on behalf of merchants but cannot assist you or any other consumers/shoppers with queries and is not a party to any disputes arising out of the purchase of a good or service via the internet. GlobalCollect does not have a legal relationship with the consumers.
GlobalCollect merely acts as some kind of intermediary between its clients and the banks and companies providing payment methods. For any non-deliverance of goods and services, consumers should always contact the merchant where they made a purchase order.
For further assistence, local phone numbers. video support and frequently asked questions please visit our website globalcollect.com/consumers-processing-payment-status/shopper-support-247/