Dear Mr. Mehta,

We regret the inconvenience caused to you. We are happy that you have selected Naaptol for your valuable shopping. Also, I can see that the missing accessories have been delivered to you.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Customer Care.

Originally Posted by miloraja

THIS IS TO BRING YOUR NOTICE THAT I HAD ORDERED FOR DUAL SIM TOUCH PHONE TO NAAPTOL.COM. THE PRICE OF THE PHONE WAS 4999.00+ 200.00
DELIVERY CHARGES. THE ORDER NUMBER IS 80331. THE SAID PHONE WAS
DELIVERED TO ME AFTER PAYING Rs.5199/00. WHEN THE PARCEL WAS OPENED
THE PHONE AND 2 BATTERIES WITH EAR PHONE WAS THERE. BUT THE ADVERTISEMENT GIVEN BY NAAPTOL.COM MENTIONED IN THE ADVERTISEMENT
THAT THE PHONE WILL BE WITH 2 BATTERIES. USB CORD, WARRANTY CARD
BILL AND MANUAL OF INSTRUCTION.BUT TO ME THEY GAVE ME PHONE AND 2 BATTERIES AND EAR PHONE. THE COMPLAINT WAS LODGED AT THEIR CUSTOMER SERVICE CENTER HAVING CELL NUMBER 09223516148. THEY GAVE
ME THE COMPLAINT REFERENCE NUMBER 7062 ON 31/10/2009 AT 1700HRS.
THE REPLY GIVEN BY THE PERSON OVER THE PHONE WAS THAT THE SAID 4 ITEMS i.e. WARRANTY CARD, BILL , MANUAL OF INSTRUCTION AND USB CORD
WOULD BE DESPATCHED TO ME RESIDENCE ADDRESS WITHIN 7 WORKING DAYS.
ALSO IN THE ADVERTISEMENT THEY MENTIONED THAT THE PRODUCT IS HAVING 6 MONTHS WARRANTY. IF THE BILL AS WELL AS WARRANTY CARD IS
NOT THERE HOW TO CLAIM FOR THE WARRANTY.