Dear Sir,

I have BEEN one of victim of India Today Book Club Cheating. My complaint is pending since August 2009, since then no action has been taken, every time I call up customer care they promise me solving the complaint in 2 days. The actual problem was a WRONG ITEM DELIVERY BY ITBC and now they are not accepting the item back and refunding the money. So far I have spent more than 500 Rs of money for their customer care STD calls and sent more than 100 emails.

Below is the summary of the email which I have sent to one of customer executive Mr. Sushil as per his request, since he is unable to read all my previous emails. However so far nothing had done, he is not receiving the call now.
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Dear Sushil,

As per your telephone conversation with me on 5th November 2009 at 5:40PM, I am resending this email complaint by summarizing all my initial 50 or more emails which I have communicating from last 2 months with India Today Book Club (ITBC).

The following are the details of my purchase.
Member ship no: ITBC09102049
My Complaint number:198091
My order number:110038738
BlueDart consignment no:43588348064

What is my complaint?

1. I am Vishwanath Kumar Kalavar, residing in Bangalore (Karnataka state), my membership number is ITBC09102049.
I had a got a call from India today Book club promotion team saying that Samsung Star 3G mobile will be given on discount. I had agreed to purchase the Samsung Star 3G mobile for 6498 Rupees and made payment on 28th August 2009 around 1 PM. I am pretty much sure I have ordered only the Samsung Star 3G and not Samsung Marina, Please hear my conversation recording with your sales executive on that day.
To surprise, on 8th Sep 2009 I have received Samsung Marina (B2100) from Blue dart on my Office address.

I have called customer care (011 40502424) and made a complain today at 1 45 PM. I spoke to Mr. Kapil, He asked me to send a mail complaint.

Complaint number: 198091
order number: 110038738

2. On 16th Sept 2009, I got a email confirmation from Mrs. Jagriti, saying that it was a wrong commitment from ITBC and I need to return back the item so that ITBC will refund the money back. See below email .
(Dear Member,
We apologize for the inconvenience caused to you.

As per telephonic conversation with Mr. Ravi Negi we inform you that as per the wrong commitment kindly send the parcel back to us on the address given below along with the photocopy of the invoice and an intimation letter and when your parcel will return back to us and update in our data base so we will arrange your refund within 2 to 3 days.

India Today Book Club

F-14, 201 Competent House,

Middle Circle, Connaught Place,

New Delhi 110001.
We once again apologize for the inconvenience.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Jagriti
Executive Relations
India Today Book Club)

3. I inquired Blue Dart courier service to resend the mobile as I have received the parcel from them. Blue Dart rejected accepting the parcel saying that since it is an electronic item and having value worth more than 5000 INR, the sender has to initiate the refund request. This refund request should be initiated by ITBC as it has received from ITBC.

4. I have been contacting ITBC (so far I have sent more than 50 emails and made more than 10 calls to your organization which I have all the details with me) from last 2 months on resending the item back so far no action has been taken. For your kind information no courier company will accept mobile phone as it can carry sensitive data. We need to declare and have insurance for the item sending.

6. So, I have decided to lodge a complaint against ITBC in Consumer forum. I have lodged a online complaint. I decided to lodge a written complaint against ITBC for its negligence and false commitment towards customer in Bangalore Urban Consumer Court. The Consumer Court has asked me to file a written complaint on next week with all the written communication I had with ITBC so far regarding this complaint.


Dear sushil, I hope you might understood the problem now. I have almost more than 50 emails replies from ITBC saying that they will solve the issue in few days from last two months.

I again request you to have a look at this issue seriously and take action as quickly as possible. For your kind information, the item which you have sent (Samsung Marina 2100) is just worth of 5250 INR in Bangalore today. However I have paid 6498 INR and spent more than 150 INR for STD customer care calls so far. Also the Wrong commitment from your side and not from me.

Please let me know when can you solve the problem. I am planning to file a written complaint in Consumer court on coming Saturday.

Please help me solving this issue.
Regards,
Vishwanath
mobile:+91 9740078828