My order no. was 215690 & I have ordered i5800 express music phone on 11.03.2010. I have paid cash on delivery with octroi & amount was Rs.4389.I was deceived & I got G'Five phone with no stick , no touch screen ,no extra battery, no pouch nothing.....! I have immidiately send wrong product by courier.That was delivered on 19.3.2010 itself!Since then I have been contacting customer care & every time they told me U will get your original product whinin 8-10 days.Today is 13.4.2010 & still I have not received my iphone. Naaptol cheated me & now I will launch a complaint against them in consumer forum.
Complaint No. 58436
Order No.215690
Name : Suyog Anil Kawale
Contact : 9822871078
Add: 2,"SHRI",Sanmitra colony,Indira Nagar,Nashik 422009,Maharashtra.

With reference to my letter dated 18/3/2010. I have send one Boss mobile phone model E3300 by courier Reciept v02768331 DT.DCplus dt-19/3/2010 which is recieved by your service centre on 20/3/2010.

More than 25 days are passed we have not recieved neither any reply nor mobile phone duly repaired.

Please look into this seriously and send mobile immediately with repaired.

Or please contact on our E-Mail ID ragesh@onlineinfocom.com.

From-Ragesh Shah

Originally Posted by yusuf khan

Dear Sir/Madam

In october month I bought a E phone ultra slim multemedia Handset from Naaptol.Com after seeing an ad in newspaper. My Naaptol.com Order No. 67043 dtd. 8/10/2009. I got the product and a few days later i found that the Handset was not in satisfactory level, and its not working in Delhi. Because of this I suffered a lott. I complained a lot of times. Naaptol.com is a fraud firm and even they don’t have any email id. Only they have one STD no in which , when we are calling there is a recorded message and we are not able to contact them. Once I spoke with their Customer care executive in one STD No. they promised they will get back me soon.But they didn’t given any response. Since then I am trying to contact Naaptol.com Every customer of Naaptol.com is facing the same problem. I would like to request you to kindly take a action against the firm (i.e. Naaptol.com). I am facing problem three moths.
The STD No. which they given in the News Paper is -09223516148. This firm is continously cheating the public with their fraud Advertisement and wrong products.

I want take a strict action against the firm so that they should rectify my problem immediately.
I give you one week to send me my product otherwise i will fight in the court against you...(mein leagally karyawahi karunga)


YUSUF KHAN
960/4-e babarpur Ext. shahdara DELHI-110032
9873557205

thanksssssssssssssssssssssssssssssssssssssssssssss ss

Originally Posted by suyog anil kawale

My order no. was 215690 & I have ordered i5800 express music phone on 11.03.2010. I have paid cash on delivery with octroi & amount was Rs.4389.I was deceived & I got G'Five phone with no stick , no touch screen ,no extra battery, no pouch nothing.....! I have immidiately send wrong product by courier.That was delivered on 19.3.2010 itself!Since then I have been contacting customer care & every time they told me U will get your original product whinin 8-10 days.Today is 13.4.2010 & still I have not received my iphone. Naaptol cheated me & now I will launch a complaint against them in consumer forum.
Complaint No. 58436
Order No.215690
Name : Suyog Anil Kawale
Contact : 9822871078
Add: 2,"SHRI",Sanmitra colony,Indira Nagar,Nashik 422009,Maharashtra.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or Supportfromnaaptol@naaptol.com.


















Thank you.
Naaptol Customer Care.

I paid via netbanking and they never sent the product to me. I kept on calling them, they made excuses like..I have to submit my bank statement ( why should I? they never told it before, they should check their account) although the status of my order on their website stood verified.. then they made another excuse that they wanted id proof ( boss! I have paid money to you, I should ideally need your id proof)...this is how they made no. of excuses ..they never sent my product. Noticeable that they never put these conditions before the user when the user intends to pay or in buying mode. All such things are informed to the user later ...may be after months..when he will have given up. They never responded to any of my emails. I have realized it is a sheer fraud website. Like others, I also do not want to lodge a formal complaint in the court since I will have to bother to go all the way to court. The real thing which I wish to do is..who ever searches for naaptol over any of search engines..they should get to know about naaptol
s reality immediately. Could someone please advise me how to do that????? Let me tell you naaptol.com is a sheer disgrace to the entire nation...I wonder how such companies operate in India..Atleast the people in consumer protection field must take action against such companies...

I paid via netbanking and they never sent the product to me. I kept on calling them, they made excuses like..I have to submit my bank statement ( why should I? they never told it before, they should check their account) although the status of my order on their website stood verified.. then they made another excuse that they wanted id proof ( boss! I have paid money to you, I should ideally need your id proof)...this is how they made no. of excuses ..they never sent my product. Noticeable that they never put these conditions before the user when the user intends to pay or in buying mode. All such things are informed to the user later ...may be after months..when he will have given up. They never responded to any of my emails. I have realized it is a sheer fraud website. Like others, I also do not want to lodge a formal complaint in the court since I will have to bother to go all the way to court. The real thing which I wish to do is..who ever searches for naaptol over any of search engines..they should get to know about naaptol
s reality immediately. Could someone please advise me how to do that????? Let me tell you naaptol.com is a sheer disgrace to the entire nation...I wonder how such companies operate in India..Atleast the people in consumer protection field must take action against such companies...

Originally Posted by Unregistered

I am a victim of cheating and fraud by naaptol.com. I purchased a mobile Videocon V1750, Orderno. 260542, by online shopping from Naaptol.com in advance payment of Rs. 7990.00. on 29.03.2010. I received the shipment on 08.04.2010. When I opened the courier, I found that the seal of box is broken, all the inner components were opened and there were lots of marks on the mobile set. It was a used set and a 2 GB memory was missing. When I called at the given customer support number (9223516148), after several calls and lot and lot time keeping me in hold they told me that the will give me a ddress where I have to send the mobile set, and they will replace the set, but even after after, calling them for 5 times and investing my lot of time and energy I didnt received the address.
I request you to please do the needful to make my hard earned money get back with the return of this used mobile set.
Also suggest me how to nail Naaptol.com for this fraud.
Thanking you
with regards
Mahendra
9971797455

I've seen a lot of their ads recently and I'm sure that the department you called for your order was the newspaper order customer care. If you have bought from the website, send your query on the customer care email. As it is naaptol.com is a comparison shopping portal, that means they do not sell directly but one of the vendor listed on naaptol sells. So you must refer to the seller details with your order/ invoice/ bill. The problem is with that vendor. I'm sure if the vendor/ seller is fraud then naaptol would help you resolve your issue or they may even blacklist the seller and penalize seller for customer harrassment.

cheers,

I HAVE PURCHASED SPY PEN IN FEB 2010 BY ORDER No.166152. SEVERAL TIMES I COMPLAINED ON 09223516148, MY COMPLAIN No.47545. BUT IT IS SHAMEFUL TO SAY, YET I HAVE NOT RECEIVE OPERATING MANUAL NOR ANY BODY EXPLAINING HOW TO USE IT.

I NOT NEED THIS INSTRUMENT PL. ADVICE WHERE SHOULD I RETURN SAME.

NARAN DAFDA
C/o. VINOD VYAS, ABU ROAD.
MOBILE No. 09001996607

Respected Sir/ Ma’am

Naaptol has cheated me, I bought wespro Dv540 camcorder from naaptol on cash on delivery basis I received the product but the product is faulty not supporting SD chip and my batteries doesn’t last for one hour & Picture quality is so poor and not according as they have mention on the product stating (8 mega pixel interpolated), When I told this to customer care they denied to replace it and not even paying my money back.

I have paid 3699 (including shipping charges) please help me to get my money back from these frauds, I am ready to wavier delivery charges paid for the same (which was Rs 200/-)


Thanking you in anticipation


RAKESH TOLANI

+91 - 9823617801

Dear Sir,
I had placed an order for a Blackcherry BL 7000 on 10/4/10 for Rs.3199.00 vide credit card payment. The order placed was after reading the advertisement on the Mirror dt. 8/4/10. I was assured a USB Cable along with free stylish watch. I have received the order on 17/4/10, but have not received the USB Cable along with the free stylish watch since I made the payment through the credit card. After continious follow ups also I am only being mislead by the customer service team that the same would be delivered within 7 days. Now I am sure that the Naaptol is a big cheat and misleads people by placing such advertisement in the newspaper.

last month i had ordered a mobile from NAAPTOLONLINESHOP . the payment was deducted from my icici bank credit card. But I received a message from naaptol officials informing me that my order(224351) is cancelled as the said amount was not paid. but it is clear from my credit statement that transaction had been made by them.

naaptol.com is a fraud company government should take some legal steps against them .they do false ads ,false promises and even they dont tell us their address i suggest that no one should buy any product from them

Subject: - Complaint related to the Spy Pen Camera
Complaint Number: - 73758
Order Number: - 219788

To,

Respected Sir,

My name is Mr. Manoj Kumar Sharma from Jaipur (Rajasthan) by this letter I want to inform you that I placed my order on date 12th March 2010 from Naaptol.Com after seeing an ad in newspaper. My Naaptol.com Order No. 219788 dated. 12/03/2010. I got the product. I found that the Spy Pen Camera was not in satisfactory level, and it was Damaged and not working. The box I had packed it again and sent you back. My request is that now I don’t want to see any damaged piece anymore if you’re to disenable to give a perfect Spy Pen Camera than please send my money back. Such a dirty service I have never seen with any other co. I would never
suggest anyone in future to purchase any product from naaptol.com I am not at all satisfied with such type of service. Your employees may be feeling shame to work with such type of co. even if such complaints would come to me twice I would feel shame too.
Let’s see how you are keeping relation with people like me. Again I would like to say the same thing I feel shame to purchase the product from your co.
Because of this I suffered a Lott. I complained a lot of times. Naaptol.com is a fraud. Only they have one STD no in which, when we are calling there is a recorded message and we are not able to contact them. Once I spoke with their Customer care executive in one STD No. they promised they will get back me soon. But they didn’t given any response. Since then I am trying to contact Naaptol.com every customer of Naaptol.com is facing the same problem. I would like to request you to kindly take an action against the firm (i.e. Naaptol.com)
The STD No. which they given in the News Paper is - 09323436148/09223536148. This firm is continuously cheating the public with their fraud Advertisement and wrong products.

Note:- after knowing all such problems are have tried a lot to contact through phone but contact wasn’t taking place we have tried everyday your centers are always busy.


I want take a strict action against the firm so that they should rectify my problem immediately.


Manoj Kumar Sharma
Pn. 2, Opp. Kedia Palace, Arya Nagar, Murlipura, Jaipur 302023
9351792515

I had bought a " Boss e phone " from NAAPTOLHOT DEALS company by booking through phone call after going through advertisement in news paper vide booking no. 343948 dt. 27-4-2010. NAAPTOL CO. had tried to cheat and defraud my client and general public by showing false features of above mentioned e phone. My client received above mentioned Boss e phone through ATM Courier Service, Murthal Sonepat and paid to courier person a sum of Rs. 4,199/-. NAAPTOL CO. through Krishna Traders had sent the above mentioned phone to my client having Vat no. 279030605735V and CST no. 279030605735C. On the same day the above mentioned mobile phone stopped working and since than my client is regularly making complaint regarding defect/non functioning of said phone on the phone numbers provided in newspaper advertisement. But it is very said and painful that from side of NAAPTOL CO.my client has not received any help. Receptionists who attend complaint and phone calls in company's office are misleading my client by giving false numbers to contact and they not providing even address of vendor Krishna Traders. Please take ster and penal action against fraudulent NAAPTOL company and their vendor/associate and help my client in refunding mobile phone's cost. . It seems that main aim of abovementioned company is to cheat and defraud general people by providing false and wrong information regarding your defective and sub standard products. I want take a strict action against the firm so that they should rectify my problem immediately.
PANKAJ hOUSE NO. 1280/17, RAMRAI GATE, JIND ( HARYANA ) 9017379893

Can there b made a police complaint against such fraud ??