Dear Admin,
My complaint goes something like this;
On 30 Sept 2009 I had ordered a samsung mobile from India today book club (order ref 440009728) over the phone and was promised the delivery of the same in 14 working days along with a holiday package.The money (Rs 9498/=) was deducted from my credit card on the same day. Since then there is no news of the Samsung Mobile or the Holiday package. I had attempted to call the help line a number of times but found that after the initial automated response you are put on a perpetuall hold and as a result I have wasted my precious time and money on STD calls. Any attempt on the internet by email puts you through a bunch of unprofessionals , who mail you that your complaint had been put to the concerned dept and will revert to you when they hear from them with no specifics of the estimated time when they will get back. The level of insensitivity is so much so that the response mail subject contains a line citing it as ' Suspected Spam’. On my own I had given them seven days to resolve the issue however so far they have not reverted to me yet even after ten days.
I had another bad experience when in one of the prior orders when I was delivered a track suit of a different color that I had not asked for. However with much haggling after convincing them to go through their recorded transcript of the conversation while making the order, I was able to convince them to take back the product but I never attempted that as I knew that it will take its own sweet time for a refund if at all it took place. But this time I am determined to take this case to a logical conclusion.
Please advise me on the next course of action to get a refund at the earliest.I am Attaching my credit card statement (the document open pass word is ajma1011)as I have no other documentary proof as the order was placed on the phone.
My address is
Wg Cdr AJ Mathews
128 HU,
Air force station Mohanbari
Dibrugarh
Pin-786012
Mobile No.09435473231

Regards
Wg Cdr A J Mathews





Here is the chain of mails that ensued for your reference;

Hello Please be sensitive enough to my complaint.In your reply to the previous mail you have mentioned in the subject line as : "RE: [Suspected Spam] - RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer" (How insensitive ! ) This inspite of me providing you with all the relevent details to the complaint.How Much more are you thinking of pushing me to the wall ! More over you have coppied a previous mail with out acknowledging my other request regardig the promotional SMS/Tele call. Any way I have decided to wait for one more week before initiating my next step and I can assure you that it would not be a pleasent experiance.This chain of mail further vindicates my stand that there is no professionallism in your organisation.I wonder what is the qualification/authority/position held by the person who is replying to me.So much so for your work ethics.

No Regds Whatsoever,

Wg Cr Anil J Mathews


--- On Tue, 11/3/09, Response <response@indiatodaybookclub.com> wrote:

From: Response <response@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer
To: "'anil mathews'" <matsboyaj@yahoo.com>
Date: Tuesday, November 3, 2009, 4:56 PM

Dear Member,

We sincerely apologize for the inconvenience caused to you.

With reference to your mail, we would like to inform you that your request for refund has been forwarded to our concerned department
as soon as we get revert we will get back to you.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM , all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Nawed
India Today Book Club



________________________________________
From: anil mathews [mailto:matsboyaj@yahoo.com]
Sent: Tuesday, November 03, 2009 11:52 AM
To: response (ITBC)
Subject: [Suspected Spam] - RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer
Helo!
Please do some home work before responding.It seems there is no policy existing at India today book club.Please go through the chain of mail wherein I have sent you the card statement from the web site of the ICICI banks web site which Is better than any scaned copy at its best and you seemed satisfied then.Iam surprised that you started to reinvent the wheel once again by asking for the scaned copy which is not understood by the undersigned.Please put me through to somebody responsible.Every time I find someone new responding to my mail and being damn silly.I wonder weather the right hand knows what the left hand is doing at living media (which seems on a dying mode )or is it a methodology of duping the gullible customer.I promise not to have anything to do with India today in future.I am aready contemplating to initiate legal action through consumer court if I dont' get a satisfactory reply and if my money is not refunded at the earliest.Further You are directed to stop sending me promotional sms or making any promotional Telephone calls henceforth.

With no regards whatsoever,

Wg Cdr Anil j Mathews


--- On Tue, 11/3/09, Response <response@indiatodaybookclub.com> wrote:

From: Response <response@indiatodaybookclub.com>
Subject: RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer
To: "'anil mathews'" <matsboyaj@yahoo.com>
Date: Tuesday, November 3, 2009, 10:19 AM
Dear Member,

We thank you for your mail to us and apologize for the inconvenience caused to you.

Please ignore the below mail.

With reference to your mail we request you that kindly provide us the scan copy of your credit card statement so that we can check the details and inform you the same.

Waiting for your revert.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
jagriti
India Today Book Club


________________________________________
From: anil mathews [mailto:matsboyaj@yahoo.com]
Sent: 2009-11-02 18:53
To: response (ITBC)
Subject: RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer
Your respose was silly at the least .If not able to tell me the actual date of reverting to me at least give me an estimated /approximate number of days it will take to process this kind of a problem.This speaks volumes about your commitment and proffessionalism. at India Today.
God save it.

Wg Cdr Anil j Mathews


--- On Mon, 11/2/09, Response <response@indiatodaybookclub.com> wrote:

From: Response <response@indiatodaybookclub.com>
Subject: RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer
To: "'anil mathews'" <matsboyaj@yahoo.com>
Date: Monday, November 2, 2009, 5:19 PM

Dear Member,
We sincerely apologize for the inconvenience caused to you.
With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department as soon as we get revert we will get back to you.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM , all 7 days) or write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Nawed
India Today Book Club
________________________________________
From: anil mathews [mailto:matsboyaj@yahoo.com]
Sent: Monday, November 02, 2009 11:40 AM
To: response (ITBC)
Subject: RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer
Dear Manager,
Could you be more specific as to how many working days I have to wait before you update your records.Its already a month since my order had been placed and my money blocked.Please do the needful at the earliest and let me know the date when I can revert to you for my refund.
Regds
Wg Cdr AJ Mathews
'" MATS '"
Anil j Mathews


--- On Mon, 11/2/09, Response <response@indiatodaybookclub.com> wrote:

From: Response <response@indiatodaybookclub.com>
Subject: RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer
To: "'anil mathews'" <matsboyaj@yahoo.com>
Date: Monday, November 2, 2009, 9:56 AM
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that we might have received your parcel but not yet updated in our database so we request kindly provide us some more working days for the same.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at response@indiatodaybookclub.com or for any query please call us at 011- 40502424.or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Santosh Rawat
Executive-Customer Relations
India Today Book Club
________________________________________
From: anil mathews [mailto:matsboyaj@yahoo.com]
Sent: Sunday, November 01, 2009 7:20 PM
To: response (ITBC)
Subject: RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer
Dear Manager,
Herewith I am attaching the credit card statement as desired by you.Hope you willresolve the issue at the earliest
Regards
Wg Cdr Anil J Mathews
'" MATS '"
Anil j Mathews


--- On Fri, 10/30/09, Response <response@indiatodaybookclub.com> wrote:

From: Response <response@indiatodaybookclub.com>
Subject: RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer
To: "'anil mathews'" <matsboyaj@yahoo.com>
Date: Friday, October 30, 2009, 3:50 PM
Dear Member,
We thank you for your mail to us and apologize for the inconvenience caused to you.
With reference to your mail we request you that kindly provide us the scan copy of your credit card statement so that we can check the details and inform you the same.
Waiting for your revert.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
jagriti
India Today Book Club
________________________________________
From: anil mathews [mailto:matsboyaj@yahoo.com]
Sent: 2009-10-30 06:59
To: response (ITBC)
Subject: RE: - Non receipt Of Samsung Mobile Parcel And Holiday Offer
Dear Manager
My booking ID provided at the time of transaction on 30 sept 2009 was 440009728.
Regds

Wg Cdr Anil J Mathews

--- On Thu, 10/29/09, Response <response@indiatodaybookclub.com> wrote:

From: Response <response@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - Non receipt Of Samsung Mobile Parcel And Holiday Offer
To: "'anil mathews'" <matsboyaj@yahoo.com>
Date: Thursday, October 29, 2009, 3:27 PM

Dear Member,

Thanks for your e-mail to us.

With reference to your mail we request you that kindly provide us membership no and booking id so that we can assist you better in this regard.

Waiting for your revert on the same.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
PRAVEEN
Executive-Customer Relations
India Today Book Club





________________________________________
From: anil mathews [mailto:matsboyaj@yahoo.com]
Sent: Thursday, October 29, 2009 1:48 PM
To: response (ITBC)
Subject: [Suspected Spam] - Non receipt Of Samsung Mobile Parcel And Holiday Offer



Dear Manager,
I Had placed an order for a Samsung mobile through your executive who had promised me the delivery off the same in 14 working days. The money was realized from my credit card on the 30th of September 2009( This is it as depicted in my statement .For your REF:
30/09/2009 74477489273019696721186 Living Media India Limite Rs. 9,498.00(DR)


So far there is no sign of your parcel. Moreover any call that is put to the customer care is unattended. More over please clarify regarding my holiday offer that accompannied it. Please Reconcile regarding these at the earliest . For clarification regarding this unrealized orders only you may call me on my mobile (9435473231).I Repeat no calls with any promotional offers.
.
Please refund my money at the earliest if you are unable to process my order
Regards
Wing Commander Anil J Mathews

'" MATS '"
Anil j Mathews

This is totally un-professionalism :D

I think we have to make a consumer group against India Times, they are looting people, I saw times of india news paper and always see some mobile phone ads, they mentioned that mobile which cost rs. 14000/- is now of 1500/-, and reader order them, after receiving they found that it is a cheap chines mobile which you can buy in 900/- from the local market.

Now I told my newspaper man to change to hindustan, this is my way to bycaat and hope all of us form a group and buycaat all those companies who are looting inocent customer.

My Thanks to admin to provide such plateform.

Jai Hind

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