Hello,

We are receiving many complaint against indiatimes.com and no. of visitors mentioned the same problem i.e. substandard product.

In India E-commerce is growing and people are showing their faith and interest in it, but if such a big company do such type of business practice then it may also discourage others, not to shop from any website.
Dear Mr. Sushant, if the customer care of indiatimes is not solving the issue then send a written notice to the CMD of the parent company via registered post. Mention all the details in it and attach all the copy of mails and bill, and ask them for the refund with damages + 12% rate of interest with in the mentioned time of 15-20 days. Sending notice to the CMD of the parent company helps you if you need to knock the consumer forum.
If still have a question then feel free to contact us again.

Booked order of universal blue tooth devise on 8/8/09 vide order no.111789774 on Indiatimesshopping.com
Universal Stereo Bluetooth Stylus Headset < Bluetooth Headsets & Hands Free < Mobile Accessories< Mobile & Accessories < Shopping
paid via CC and prodoct deliverd on 13/8/09.The product had no features as explained on the website and susiquent complaints escalated to Ms. Meenu Bhatia on mail n on ph continued while the product returned and acknowledged by the co as per process after 12 days.
On making noise the product with some incomaptable additional useless devise sent again making total mockery of the system.The new product returned once again by us on 30 sept 09 vide TNT courier no 110 569 196 WW but has been entirely ignored since.The hepline ph no changes every few days n average waiting time is 30 mints but inspite of that spoke to Mr.Ankush twice with assurance of solution within 24 hrs vide complaint no 1327 and mail sent to concerned manager and participenets like Ms.Meenu Bhatia marked to customercare@indiatimes.co.in remain unacknowledged and no reply of any kind on mail ever recieved.The defective over-specified misleading product continues to be still posted on site and cheating going on unchallenged.(Today only the productv has been pulled off the site).
The money paid is still with vendor with no product yet delivered and none of the complints still entertained till date.
KIndly Resolve
Sanjeev Malhotra
09811169378
257/37
NOIDA
sanjeev@komdesign.org

Originally Posted by admin

Hello,

We are receiving many complaint against indiatimes.com and no. of visitors mentioned the same problem i.e. substandard product.

In India E-commerce is growing and people are showing their faith and interest in it, but if such a big company do such type of business practice then it may also discourage others, not to shop from any website.
Dear Mr. Sushant, if the customer care of indiatimes is not solving the issue then send a written notice to the CMD of the parent company via registered post. Mention all the details in it and attach all the copy of mails and bill, and ask them for the refund with damages + 12% rate of interest with in the mentioned time of 15-20 days. Sending notice to the CMD of the parent company helps you if you need to knock the consumer forum.
If still have a question then feel free to contact us again.

hello sir,

i have again sent a mail to them,,i also spoke to their office yesterday..after which i was told that i would recieve a call within 24 hours...which i know from my past experience will not come...Can u give me their official address so that i can send them a registered post..also advice me further on this aspect ..

Dear Sir,

To forward your complaint to the Co. their Head office address is:

The Managing Director,
India Times.com
Times Internet Ltd., Opp. DLF Golf Course,
DLF City, Phase - V, Gurgaon,
Haryana - 122002.