This is to all the people who have faced similar problems.

I also had a problem with my purchase though the amount involved was not much. However it was the service provided which made me fight with them tooth and nail. First of all there was no response to the numerous emails sent to the customer support nor was the telephone being answered. I finally managed to get someone on the phone and explained about my problem. I was told to send the product back through TNT at their cost. Even after 10 days of sending I got no response. In the meanwhile I was sending them emails every other day and I was marking a copy to the consumer court. The admin from Consumer court suggested I put everything in writing and send it by registered post to the MD of Indiatimes shopping. Anyway before I could take that step I got a reply stating that my sale is returned and the amount would be credited to my credit card account.

You can send mails to Mr. Abhishek Kumar at:

escaltions@indiatimes.co.in

operationhead@indiatimes.co.in

Mark a copy to:

admin@consumercourt.in



I have attached a portion of my email with Indiatimes for your reference.



I wish you and the others best of luck and hope you get your money back.

Hiiii
I have purchased Health Combo ( 799/- + 150/- )product on 1st of Oct 2009 by seeing
the ad given on Times of India ( chennai edition paper )and made payment through my
ICICI Credit Card


Amount Paid through ICICI credit card - 949/-


Customer Care Executive: shilpa


My order number 200910011031373



8th Oct 2009 received call from Mr.Bhaskar ( 09381825497 ) First Flight Courier
Services. He got my order but in COD mode so he is asking for payment. So the
courier person returned my product

Gave complaint ( 8th Oct 2009 )to Customer Care - 1221

Customer Care Executive: Neelam


I have kept many mails but bounced back and made many calls but i was unable to
reach the customer care.


The product came to Chennai and went to your place. if you want i can give my
Credit Card number which is debited on 1st oct 2009



Regards
Maruthi
09840257935
Selaiyur
Chennai

Respected Sir,
I had placed an order with India times shopping on 30th of Sept and the payment was
collected on 5th of Oct by Cheque, but still I haven't received the product till
date. My order no is 128447130090918. I had called their customer care but no
response in return. So I would file a compliant in their name for fraud case