Dear Sir,
I ordered a Philips 5.1 channel home theater system (Product Code 1561) worth Rs 5994/- through gift360.in on 14th August 2009 for 6

EMI's.
My order No: 66839
Even after 20 days of ordering, i didn't receive my product (Gift360 promised to deliver it within 14 working days) till date.
My address as given to gift360:

B Srinath
Flat No:B3/34;
Reliance Saraswati Township;
PO Dahej, taluka Vagra
Bharuch 392130
gujarat.


When i called up their office, i was told that there is no blue dart courier service available to the pin code given in my address.
Then i changed the pin code to 392001 ( with same address) after calling their customer care. I was said that they would send the

product to the new address after confirming the presence of Blue dart courier by gift360.in

Even after passage of 5 weeks i had no message regarding mu order. Every time i call them i am either asked to change address, or

they r about to receive the product and all sorts of excuses. I even talked to their escalation manager Miss Maggy and explained her

this in detail. She promised that i shall receive the product with in next 4 days and that there would be no need to call them again.

But that was a big fraud. i did not receive any communication even after 7 days.
So frustated at the service and their false promises, i called them on 28th Sep 2009 and spoke directly to Miss maggy and asked her

the reason. Her reply was" They didn't receive the product from the company" and so i asked her to cancel my order. They promised to

refund the two emi's (ie Rs 1998/-) with in 10 working days.

Kindly help me how to tackle such type of fraud and how to take action against the.

with regards
srinath

Dear Mr. Srinath,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.