Please go through the details mention below and interaction mails . Ordered product on 27th June.
A clear story of cheating and fraud. Raised ticket on 16th July ,till date no active movement only assurance .
Order #10278798
Ticket #31850

Department: Support Create Date: Jul 16,2012

Name: Rakesh kumar Email:

Subject: Dear CCO, I had placed an order on 27th June , still the status shows as awaiting Shipment . Request you please look into it and deliver the product @ the earliest.

Ticket Thread
rakeshkumar
I had called your customer care on 17th of July, reply was wait since time required to process the product was 15 to days, kept my patience then and still now, but what about your commitments. Practically speaking have I been cheated on your commitments.If you still feel the you and are best please do delver my product. Day before I spoke to one of your CC , she told that she sent my details to her senior that the process will be initiated @ the earliest. PRODUCT ORDERED ON 27 TH OF JULY / NOW 2 ND OF AUGUST.( 38 Days) Regards Rakesh k Bangalore
rakeshkumar
Whats The status on My ticket no. 31850 , order Placed on 27th June , today is 28th day ( as per your commitment from CC, delivery before 20 working days ) , I hope that 20 working days also has crossed. Last ticket thread says " order is in process and the same will delivered to you as soon as possible.So kindly wait till then." I HAVE NO OTHER CHOICE RATHER THAN TO WAIT AND WATCH. Thanks and Regards Rakesh Kumar ( Bangalore)
ritu@timtara.com
This is to inform you that your order is in process and the same will delivered to you as soon as possible.So kindly wait till then.
rakeshkumar
What the purpose of your column Manage complaints. if you can't handle the issue either online or offline.
rakeshkumar
2nd Call to your customer care,in my first shopping timtara had created a good image, sorry to say really disappointed , I hope timtara has now shifted policy only to take orders , delivery id not not on their priority list, above all cc Service is getting worse, todays exp the cc Exe whom i intracted was not at all interested to answer my queries, secondly i felt the energy level of your cc was completely down, if you do have a system to hear the recording of the call, please check and you will have an answer