Hello Everyone,

I am Manivannan Mohankumar from Chennai. I placed an order on June last week for a Blackberry Mobile (Basic Model). Two days later, I called AVA team and asked for the update. They revert saying due to unavailability of the model, wants me to upgrade the model. I said OK go for it. Paid additional amount through CC. After a week, when I called and asked for the update, they said application is corrupted and there is no data, will take minimum 3-4 weeks to resolve the issue. I was shocked, not sure what's happening because I paid 15K in one shot through CC. Meantime, I bought Nokia E63 in Mobile Store, Chennai last month and thought of cancelling the AVA order.

The worst part is no one in the team is ready to cancel the order and refund the amount. I fought with them like anything. Whenever I call AVA and file a compliant. I get a message saying "Your compliant no..... DD/MM/YYYY". I called them for more than 30 times and asked for cancellation and refund. Finally, one guy agreed to refund the amount. I was happy at that point of time.

But the very next day, they have despatched the Blackberry mobile and asked me to accept the parcel. Courier man is not willing to take it back. He forced me to sign the sheet. On the same day, I called them and updated the status; they said there is no option and you have use the mobile.

Now, proper action needs to be taken against AVA group. Can anyone guide me?. 15K is wasted.

Dear Sir,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

I,have ordered for a mobile phone my order no was 111823607 s ord no was 2290600,which was delivered to me .but the shocking thing was that the features which was mentioned in the advertisment do not match with the product I registered a complaint my complain no is 1245709 on 22-9-09 but inspite of several reminder and phone call nothing has happen ..

I am from dehradun. I had an order for a victoria watch and jwellery set through TATA SKY Active Mall. On 16-oct-2009 I received the packet from AVA Merchandising Solution pvt. Ltd. , Khasra No. 16/18 Plot no. 361, Near MTNL exchange Smalkha, New Delhi 110337 . When opened, to my surprise one ear ring was broken and the half part was missing. When talked to TatA sky service, they did not respond. This on-line trading is a fraud. They are taking the full amount but giving invalid things.

Got a contact number for AVA Merchandising Solution pvt. Ltd. but when called no response. Some strict action should be taken against this AVA Merchandising Solution pvt. Ltd company.

dear all, i placed an order for a blackberry on feb23' 10 with this company. they made a commitment to me saying that the cell phone will reach to u with in 21 days. till the date m nt getting any status for the cell phone. everytime i call i get a same answer stating that sir it will be dispatched with in 2 days and it's been more thn a month nd 15 days i hv no clue whr is my cell phone. i hv called thm for almost over 30 times i havent got good response till now.
my serious advice to all ple ple dnt place any kind of order with this company i regret very much. my 14k is wasted with this company. after putting so much money that too u hv to wait for so long. this is worst service.

thanks and regards ..

parth kulkarni

Dear all,

I have a similar experiance with AVA merchandising. These craps are absoletely not trustworthy atall. I have placed order on 17th April and as on date is yet to get delivary of the same. There 21 days limit is also over.

Request all readers not to place orders with them.. Fraudulent. Sometimes i thinks banks are also a part to their misdeeds.

Regards
Sumedh Patwardhan

Dear All

Product: MP4 video recording spy cam-pen type 4GB
Order No: IC18584
Price: almost 2000INR

I have ordered an MP4 video recording spy cam-pen type (on June first week 2009).
I received the product after one month. i.e July first week 2009 and i found the new files getting corrupted.

I tried to delete those virus using several anti virus softwares, but no hope. New virus is creating every time i plug in the product.
Because of that i resent the product on last week of july. So far as on date I didn't receive any refund or the product.

Every month I am making call to the customer care. But, all time they are saying that "your refund is in progress".
I requested the customer care executive to give the number of refund dept, but they are saying that they don't have any number.

I don't know to whom I have to contact. This is not the matter of 2000Rs, but the sincereness to customers.

Can you help me and others who having the same problem. Almost 8 months passed, no solutions ! !

Still now i am making phone calls to the customer care cell! ! !

Dear sir,

I am Rama krishna from vijayawada of AP.I have ordered one Olympus Camera to AVA Merchandising on 24th jan,10,and order # is HD4830.EMI amount of Rs.998/-is being debited to H .DFC credit card account from february onw ards.As per the committment the product was not supplied to me.Hence in the month of march the order was cancelled.But till date,it seems the cancellation of order was not fullfilled.and still EMI amount is being debited to my credit card account. cancellation reference number is c/02/03/10/189.

Kindly inform the status.

Regards
Ramakrishna.G

Hi - I am Nikhil. I have same problem of not getting the product in time.. Mine is Rs 7000/-. I have asked for refund and hope to get "soon".

I want to know what course of action is available to us?

I only wish that I had read this thread earlier.

I also want to know what steps I can take aginst credit card company, which actively promotes these fraudualnt practices.

In the month of May 2009 I have placed a order to AVA merchandising for a prodect MP9. I recieved product on time but due to not properly working i complaint at AVA customer care. They pick the product and after repair i got product back, even then that was not working. by again complaint at customer care i request to refund. As per concern executive i send back MP9 at AVA office. After that i called at cusomer care unlimited tines even i maild unlimited times at customer care as well as MD of the company, till now June 2010 i have not recieved my refund. Now please sugest me what should I do. I sent mail at H.O also.

Thanks & Regard

Vishal Luthra
09357044077

I am Giri from chennai , I placed an order last month for a BERG electric tandoor,at the time of booking they told I will get the product within 15 days and the Amount has been debited 2K from my icic bank credit card Immediately.

Every time I call AVA they will say 7 days and Even After 25 days ,They say that there is No stock with them and If I ask why they give the advertisement without having the stock,they have no answers,and if I want to cancell the order they say it will take 30 to 40 days to return the money.Its my mistake I place an Ordereven after I read lot of Complaints From AVA Merchandising .

Icici bank is also supporting this Fraud even after Lot of complaints ,when I call them.. because its their advertisement to buy the product from AVA . when I spoke to coustomer care They said they have nothing to do with AVA ,they will just give the money for the Product we buy and there is nothing they can do on the delay or with any problem.

But the Loss is for the People like me who is Falling in to this Cheating.I am now going to pay my 2nd month interest to icici bank,without getting the Product

I placed an order for 1 products on AVA Merchandising on 29th of may 2010...as per the T&C the product was to be delivered in maximum of 21 days. I have received no product as on 26 july 2010. despite all chase up done with the company the product has not yet been delivered. i have all documents...order details / credit card account / sent 2 notices to the company and call recording from the executive.
Product- Spy Pen (16 GB)
order no-ta3077
date 29-05-2010
amt paid by credit card.
Mo- 9009249797
Order on TATASKY

i am sree from mumbai. 2 fusemonths back i had placed an order for an electric berg tandoor with AVA. The req number is - 678294. The order is yet to be fulfilled. Repeat calls to the call center is always picked up by an agent called mansi who a. Provides evasive answers to questions like availability and tentative dispatch dt of product. B. Refuses to take cancellation request citing application erroq.

Sir,

This is Subramaniyan.G from Vellore. We have ordered three products by phone banking to AVA Merchanding, Mumbai. We have placed the order with my credit card. We have received two products after 25 days. But still
we have not receiived a jewllery set worth of Rs.1999/- which was order by phone by last 2 months back. We
have ringed to the company they are telling it will despatched within 10 days, but we have not received the
product till date (25/08/2010). My mobile no is 98947 28809. We kindly request to take action against the
AVA Merchanding company, Mumbai.

Thanks

G.Subramaniyan
Vellore, Tamil Nadu.

Sir,

I am from Ahmedabad. I had ordered jewellery set at AVA. At the time of placing order I was informed that an sms on my mobile and and email will be sent to me regarding confirmation of my order. Thereafter, after one week there was no news from AVA and so I called up. At that time I was informed that the order is confirmed and the product will reach me within 21 days.

Thereafter, till date I have not received the product though more than 35 days have passed. I have been regularly calling at AVA and the reply given by them is that the product is dispatched through DTDC Courier but due to some problem between DTDC and AVA, the consingments have been kept on hold by DTDC. I requested them that due to Rakshabandhan I had to give the product ordered to my sister, so they should take the product back from DTDC and deliver it to me through some other courier or should dispatch the fresh product through other courier. But no one was prepared to listen to me. The executives talk and behave in such a manner that by sending the product they are obliging us. Now Rakshabandhan is over and my sister has left for US. I already bought some other jewellery and gifted her. Now the ordered product is of no use for me.

The problem with me is that I have already made payment through ICICI credit card and ICICI wont refund back the same to me. I also requested to cancel my order and refund me the money back. But I was informed that once order placed it will not be cancelled and you will receive the product as and when the dispute between AVA and DTDC is resolved. I dont understand this approach of AVA.

Kindly guide what shall I do?

my email address is - nishant.c.shukla@gmail.com

Nishant C. Shukla, Ahmedabad.
Mobile:-9825066163

Originally Posted by subramaniyan

Sir,

This is Subramaniyan.G from Vellore. We have ordered three products by phone banking to AVA Merchanding, Mumbai. We have placed the order with my credit card. We have received two products after 25 days. But still
we have not receiived a jewllery set worth of Rs.1999/- which was order by phone by last 2 months back. We
have ringed to the company they are telling it will despatched within 10 days, but we have not received the
product till date (25/08/2010). My mobile no is 98947 28809. We kindly request to take action against the
AVA Merchanding company, Mumbai.

Thanks

G.Subramaniyan
Vellore, Tamil Nadu.