I would really want to bring to your kind attention about the fraud this so
called 'MakeMy Trip.com', plays with the innocent customers through net.
This is supposed to be one of the premiere company on whom people can rely
for travel bookings.
I have booked flight tickets through this site from Hyd-Kol. *My MakeMyTrip
Booking ID : FLT00006677308.The payment was through ICICI bank card, 3
months easy installment option. *I had my tickets booked. Suddenly after 2
hrs some body called Meet from customer care team called up and said , that
though they have received the payment , they cannot process my tickets. I
asked them to arrange something else. But she said that she may want to
process my refund and will take her sweet time to give it back. when i asked
her, that Its quite a good amount of money, and I want the refund fast, she
said that she will get back to me, after discussing with her superior.
To my utter astonishment, though I had opted for the installment option, My
account was deducted with the full amount. First fraud!!!!
Then the lady, who said will call back, never called me with the
upates....second instance of fraud and non-commitment and words based on
false commitment. This I guess is a mental torture.
And to intensify all this, I called some 50 times to the toll free number,
just not to get any response, "saying that travel specialist are busy" How
can all people can be busy fo 3 hrs.Its like taking people's money and
enjoying, puttting other people into difficult situation. If its their fault
for not getting the tickets, then the reply and action should be prompt.
Also I have not received any confimation about my ticket and also the money
recovery. They also have plans to deduct cancellation charges, without any
fault on my part,. This all discretion lies on makemytrip... to make people
dance on their tunes.
Do let me know, what best I can do to get back my money fast from this so