Dear Customer,

We apologize for the inconvenience caused. We have taken note of your complaint Please send us your order id so that we can check on the status of your order and find out why there has been a delay in processing your order.

Thank You.
Team Sulekha.com

Dear Customer,

We regret the inconvenience caused to you and would like to inform you that your order was shipped on Jun 8th. Unfortunately this consignment was unraceable and hence we decided to cancel and refund the order. Refund was raised on June 27th 2012.Request to consider this as an aberation and continue shopping on Sulekha.com. Sulekha ensures that the refund is processed from our end within 3 working days. The time taken for refund to credit back to ones account varies across banks due to their varied reconciliation process.

Subject : camera Canon Powershot S100

Thank You.
Team Sulekha.com

Team Sulekha - you are cheating honest customers. Read my recent post and let customers know why they should continue to shop at your site

Dear Mehul,

We apologize for the inconvenience caused. We have taken note of your complaint & will revert to you soon.

Thank you,
Team Sulekha.com

Dear Mehul,

All products sold on Sulekha.com are genuine. You ordered your phone on June 20th 2012 and the same was shipped on June 21st 2012. You expressed concerns that the phone box had signs of damage and suspected it to be an used one. Although this is extremely unusual, we offered to replace the same. Our policy for replacement requires us to get the old product back before issuing the replacement. We arranged for a reverse pickup. However, you refused to hand over the product and hence the issue has arisen. We later requested you to send the product back to us. However, you did not agree to do so. We regret we were unable to solve this issue as we did not get adequate cooperation from you.

Thank you,
Team Sulekha.com

Sulekha deals does seem like a fraud. I ordered the same product.. canon Powershot S100 on Sep 5th 2012, its 22nd Sep today and the product has not been shipped. Sulekha deals is cheating the customers. I have also posted a complaint for the same!

Dear Manyata,

Extremely sorry to hear that you had a bad experience. We have noted your complaint and will revert to you soon. Can you give us the email ID or order ID?

Regards,
Team Sulekha.com

My order number is SUL6657545648. You customer care executives keep telling me its ready to be shipped but its not being shipped..

Dear Manyata,

We noted your complaint and cross checked with our records. As per our records, your order was cancelled due to a genuine stock issue.We apologize for the inconvenience caused. However, the order has been cancelled.We have already issued full money refund on Sep 26th 2012.

Regards,
Team Sulekha.com

you guys keep harping about the stock issue! there was no stock issue.. i got the camera in 4 days from ebay. You kept my money for 25 days and kept stringing me along. i did not want to cancel the order but you left me with no choice. If it was truly a stock issue you would have known in in 1 day .. it doesnt take 25 days! your executives kept lying to me telling me its ready to be shipped!

on top of this, you never gave me any compensation for keeping my money and causing me mental and emotional harassment for almost a month!

Dear Dmitry,

We regret the inconvenience caused to you and would like to inform you that your order was shipped on Jun 8th. Unfortunately this consignment was unreachable and hence we decided to cancel and refund the order. Refund was raised on June 27th 2012.Request to consider this as an aberration and continue shopping on Sulekha.com. Sulekha ensures that the refund is processed from our end within 3 working days. The time taken for refund to credit back to ones account varies across banks due to their varied reconciliation process.

Subject : camera Canon Power shot S100

Thank You.
Team Sulekha.com

Dear Manyata,

Extremely sorry to hear that you had a bad experience. Sulekha does not simply reject or cancel a customer’s order and we do cancel only in extreme and unforeseen circumstances. By doing this we do not gain anything but lose an opportunity to serve the customer. We are glad that you are able to get the product from other vendor in 4 days and regret that our suppliers were unable to procure it for us. We still would like to submit the fact that none of our vendors had the stock and it was unfortunate that we were unable to fulfill the order.

Regards,
Team Sulekha.com

Hello,
I ordered a mobile HTC desire V on Nov 8 2012 (8/11/2012), and they said it will be shipped on or before 16/11/2012. when i called them on 16/11/2012 they said they have some technical problem with the product so it will be delayed for 4 days. I have asked them cancelled the order on 17/11/2012 but till now they have not cancelled my order and they said it takes few days to cancel the order. Biggest fraud company which takes several days to cancel the order and 15 days to refund the money. I don't know when they will cancel my order and when they would refund money. Please guys don't purchase anything from sulekha. After seeing all the complaints in Forum we should take some legal action against these guys.

My order no is 161854

Sandesh

Dear Sandesh,

We noted your complaint and cross checked with our records. As per our records, your order was cancelled due to a genuine stock issue.We apologize for the inconvenience caused. However, the order has been cancelled.We have already issued full money refund on Dec 1th 2012.

Thank you,
Team Sulekha.com