Dear Mr Jani,

Greetings !!

It is really unfortunate that an business organization like Rediff and it's reckless vendors are failing so miserably to understand and empathize with the challenges being faced by their hapless customers. Kindly go through the following details quite carefully and please do reply responsibly rather than sending in stereo type replies.

I had placed an order on your rediff shopping portal on 03/10/09 vide purchase order number 56112920. A days later i wished to alter my order and wanted to procure a higher model. I did contact your helpline and was suggested to contact the vendor directly.

When contacted the vendor agreed readily and asked for a mail to be sent to him to which he would reply back along with his account number wherein i can deposit the differential amount. The mail was sent to him immediately by the undersigned but the response from him was nil after. I had been calling up the vendor regularly after the incidence and he kept on giving diplomatic answers for three days. Finally today(i.e 09/10/09) after wastin 4 days the vendor gave a ridiculous answer that the needful cannot be done and i would have to cancel the order through rediff shopping. He had simply wasted valuable time of mine.

I had made that purchase as a gift for my nephew which is on 11/10/09 but as this entire process seems disastrous, i would strongly wish to cancel the order immediately without further delay and take alternate course of action. I hope this mail of mine goes to somebody senior and holding a responsible position in your organization and who can provide a meaningful and immediate solution.

I hope to receive an immediate meaningful reply to this mail as i am posting this concern of mine at ConsumerComplaints.in as well and please do not kindly waste time any further by giving stereo type replies. It's time that your organization needs to be emphatic and value their's customer's time and concerns.

I am also attaching the series of e-mail communications i had with the vendor, leaving aside the numerous telephone calls i had wasted on him. I would highly appreciate if someone can contact me on my cell number provided below and give a personalised service. I would also appreciate if executives in your organization address gentlemen by their surnames and not their first names as done in the appended mail, as part of business etiquette.

Warm regards,

Soumya Darshan Nanda,

Deputy General Manager,
Mayfair Hotels and Resorts,
Bhubaneswar
Hand Phone - 9668352241
e-mail - soumya.nanda@mayfairhotels.com

On Thu, 08 Oct 2009 21:05:40 +0530 wrote
>Dear Soumya,
>
>Greetings from Rediff.com
>
>Thank you for placing your valuable order with Rediff Shopping.
>
>We wish to inform you that due to system constraints, we are unable to accommodate any changes to an order ,once it has been approved.
>
>Assure you courteous, prompt service on all your visits to

My Order 5606019 status shows as Handed Over To Courier on 30th Sep.,2009.
But When I checked with the courier service TNT with consignment number 113896543. They say that they have not received the package. Please confirm why my order is not executed. If unable to execute please refund my money.

Also I checked with the Vendor Rajkumar Marwah and he informed that he is no longer dealing with Rediff Shopping. Then why does Rediff Shopping show the item and fool the public. This is robbery in daylight.

This order was placed as gift for my wife to be delivered on 6th October,2009 and so far it has not been delivered.Please let me know the status of the order.If unable to fulfill the order please refund my money.

Dear All,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

Dear Mr Jani,
Greetings !!
The appended mail by the undersigned on 9th of October clearly suggests that i had
asked for a prompt cancellation of order number 56112920. It is very unfortunate and
irritating that even after 7 days the instruction has not been carried out. I did
contact the vendor today, i.e 16/10/09 wherein i was informed that the order has
been cancelled, but on contacting your helpline i get a reply that the order is in
"approved status". Can you kindly throw in some light as to why everyone in your
organization seems to be so confused.
I would once again request you to kindly cancel my order immediately and refund the
entire charged amount immediately back into my account, in case of failure of which,
i would be forced to take prompt legal action and be forced to sue all concerned for
undue harassment and wastage of unrecoverable time.
With regret i mention that it was a real bitter experience while shopping with
Rediff and i would be cautioning my friends and colleagues never ever to venture
into Rediff Shopping. It would have been much better for me to walk into a shop and
buy a desired watch rather than having dealt with your organization and wasting so
many days being a ping pong ball between you and your pathetic vendors.
Kindly cancel my order immediately and revert with details.

Regards,
Soumya Nanda
9668352241

My order number is 5681658 against which i ordered 1 gb mp3 player worth rs 795.

I got different product(1gb 5 in 1 mp3 player with fm and voice recorder) which i do not want...

Inspite of calling several times and sending several mails, nobody cares to call and get it replaced....

Pls stop fooling with people orelse you might have to face severe consequences..

Iam still waiting for call on 9341247290...

I have been given complaint numbers :009-738-378 and 009-741-733... But of no use...

I am going to fight till end....if justice is not done, i will approach the media so that it becomes the end of rediff shoping...

I have already send the wrong shipement via Aramex courier AWB 6136310154 and it has already reached the concerned person 2 days back.
Now iam waiting for the right product against order no:5681658 for which iam not getting any update..
I have to gift it to my friend on 4th Dec and if not received before it, i will drag it to media.
Rediff should stop fooling with people and should be banned from selling anything..
Rediff should take the ownership and should be transparent in their work which they are not..
i regret placing an order to Rediff. I will never do this mistake again...

Originally Posted by justinharris

My order number is 5681658 against which i ordered 1 gb mp3 player worth rs 795.

I got different product(1gb 5 in 1 mp3 player with fm and voice recorder) which i do not want...

Inspite of calling several times and sending several mails, nobody cares to call and get it replaced....

Pls stop fooling with people orelse you might have to face severe consequences..

Iam still waiting for call on 9341247290...

I have been given complaint numbers :009-738-378 and 009-741-733... But of no use...

I am going to fight till end....if justice is not done, i will approach the media so that it becomes the end of rediff shoping...

Dear sir,

i had ordered a product on rediff.com details are given below
transaction no.5441848
transcend pen drive JF-V10
drive no. 5118252599

contact no. 9623804188

couple of days back i ordered a rain jacket worth 349 along with shipment.I did get it but the jacket i needed
it was transparent kind of thing
please stop fooling around people and their money
Really a cheap thing to do

Order No: 5711947 Date:2009-12-13 Order Status :Approved
Delivery Status-Awaiting Dispatch

Consignment Number-6343104902(invalid on aramex website)

no response frm cust care call centre or by email.(called and mailed many times)
kindly refund money or deliver product

Dear Sir,

I have bought through rediff shopping Interactive Baby Doll for gifting vide order no 5784389 on 9th February 2010. But till date the item has neither been received nor I get any communication from Vendor, Ojjas Enterprises. Whenever I call up there number they pick up and say something like not available /or they will return the amount and now They are not even picking up Phone neither the amount is refunded. Status in rediff shows as follows
Date Order No. Order Status Product Amount Delivery Status Vendor
09-feb-2010 5784389 Approved Lovely Baby Interact... INR 895.00 Awaiting Dispatch Ojjas Enterprises
Phone: 26854086,9987822433
Email-Id: angad@ojjasenterprizes.com Details

What should I do in this regard. I am cheated by this company. Whne I search internet I found many many similar complaints are already been raised registered from different customers regarding this Vendor.

I need justice and Need your help in this regard.

Thanking you

Sandip Roy Chowdhury
Ph 09831034177

I have purchased Cargo pants(size 34) from online shopping portal of rediff for Rs 359 on 26/4/2010 (Order no: 5879898). The article was delivered on 4th May 2010. On opening the sealed packet, I found that rediff.com has delivered me a defective & torn Cargo shorts with a missing pocket. I have immediately lodged a complaint to rediff.com (complaint no: 010-406-724) for replacement or refund. Rediff.com has took 3 days to just reply to my complaint stating the condition of the delivered packet. I have promptly replied the status stating with perfect seal of the packet. Since, then there is no reply from them. Eventhough,rediff in its website declares that all defective articles delivered will be replaced within 8 days.

Considering, above facts the appropriate authority & Govt of India must consider stringent measures against such dubious online shopping portal rediff. So,that customers are not further duped by such portals.
Secondly, I wish to know what type legal measures can be undertaken against such portal whose registered address is Rediff com Ltd, 1st Floor, Mahalaxmshi Engg Estate, L J Road, No 1 Mahim(W), Mumbai-16.

I have also lodged a complaint with Department of Consumer Affairs, Govt of India, Public Grievance Cell (Complaint no: DOCAF/E/2010/00220).

I and several customers like me need justice so that Vendors like Rediff.com should be banned from doing such illegal trade in India.

SS RAO
ss.r@rediffmail.com

hi'


I am please to inform you folk's that the service what you provide is pathetic the reason why is i ordered a jacket online and the payment option was cash on door delivery...finally after 15 day's i got the parcel but it was not the stuff which i was expecting u guy's have sent me a lady's watch which is worth of nut's....so kindly tell me what business are you running through this official e-mail site....i want what i ordered or else ll report this issue to the consumer forum.






thanks&regards
sajid asgar
+919740635878

dear sir, my order no.591193 is appro ved.but i dont need this now. so please cancel my item immediately. thanking you sir.

I have mistaken order jombo pack ( 2 shirts and 2 T. Shirts) size" L" but actually i need "XL" Size

but now i taken delilvered also i need to exchange the same materials

kindly do the needful..

Thanking you
Regards
Veeresh
Mobile No: 9481807517