In case you are not getting proper service as per mentioned/promised then send a written notice via registered post to the CMD of HUL, mention all the details in it, attach photocopy of all the supporting document and ask them for the proper solution/refund within the mentioned time in the notice.
Wait for their response and revert us back.
For notice reference Visit: Notice before filing consumer complaint
Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.
** PMs asking me for support will be deleted unless I've asked you to PM me with additional details **