Dear Mr.Rao,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

As per our telephonic conversation you said that you have not received your refund nor the product.

We have escalated same issue our concern finance team & awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.Request your patience in the interim.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

sir,
i have ordered for a jeans pant online through indian overseas bank worth 919 rs online on naaptol website with order no 2962174 on December 6, 2011. but i did not recive the item.on complaining on this consumer court they have called me and said they will refund my money with in 48-72 hours but till now i did not get my money back or any response from them .

Dear Mr.Rao,

We have given complete refund against your order # 2962174. We sincerely apologize for the inconvenience caused to you.

The amount has been credited to your bank account, below are the transaction details.

Advance Payment Mode Name	:	Debit Card / Net Banking (CCAvenue)
Amount Paid	:	919.00
Payment Transaction Number	:	Bank Order no:. CCA11LADN881 Auth code.: NA Dt.24-01-2012

In addition, we will further evaluate how we can prevent this problems from occurring again in the future.

It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Do shop with us in future.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

dear sir,
you are saying that you have refunded the money and given some Bank Order no:. CCA11LADN881 but i did not get my money credited in my account when i am asking in the bank about that Bank Order no:. CCA11LADN881 they are saying that they donot know what it is and there was no money credited on 24-1-2012.finally because of shopping with you i did not get money refunded nor the product now what should i do.The problem occured from your side you only rectify the problem

I have purchased an induction cooker from naaptol.com with reference of order number 3676505 on 21st March 2012, as per their confirmation mail it should be delivered in next 7 working days. while it was not received till 31st March, I turned up and mailed to the concerned, they replied as "we will refund your amount but first send the defective product back to us". I replied on that mail, "when it is not delivered how can I return it, then they did not revert on mail, I took follow ups on daily basis and got a mail that amount will be refunded to me in next seven days if naaptol receive this article from shipping company.

There is no fault from my side and still no resolution so far.

Even i wrote to Customer Care head "Girija Nair" but he also not bothered to revert. When I call their call center numbers, they are pathetic and disconnect the call when we force them to transfer the call to any supervisor.

Regards
Mayank Goyal
9012970707

Dear Mr.Goyal,

As per our telephonic conversation, you said that you have not received refund amount.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that refund has been initiated against your order # 3676505 and the amount of Rs.2690.00.

Be assured the amount would be reflected in your within 5-6 working days.

We value your association with Naaptol. We thank you for shopping with us.




Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

dear sir/madam,i am vikram .i am from kurnool . i had paid amount from h d f c net banking facility.my account is 07421070005815 .today morning i had order for peak power millionarie yoga fire ritual at astroved temple.
here from account the amount is deducted .in the payment the status error encountred.when i view in net banking of h d f c account here the transaction is completed check no is 613053520.amount had send to ur account.
in ordered histroy of astroved the order is not showing .or not showing pending.but h d f c account money had showing that money sent in my account.check my payment details please slove the problem.
thanking you
Order Number AV10016403

Hi,

I used kalladatravels.com for booking online tickets on June 9, 2012, and the payment is done from my SBT account through CCAvenue payment services.And i cancelled these tickets on June 15, 2012 and requested them for the refund.

On June 15, received a mail from CCAvenue with following order number R1644906O1644905 and a confirmation regarding starting of refund procedures.Since the cash was not refunded to my account, contacted them after two weeks on June 29. And they(Actually its kalladtravels.com not CCAvenue) replied me with following reference number CCA12FHZV641, and instructed me to contact to concerned bank.

As per their request i contacted my bank manager (SBT Kesavadasapuram) and he replied no such request is made to my account, he is not sure about the status since i dont have any the details such as bank name, transaction date etc.

Currently CCAvenue customer desk is not responding to my enquiry mails.
Can anybody please help me in this matter.
Can anybody please suggest me possible legal actions that i can take in such issues?

This is regarding my order no 202367 via CCAvenue on mginger.com
I paid Rs 399/- via Debit Card to Merchant... The product I have Received is fully Damaged and even not as per seller's description.
On Website they mentioned a combo offer of Denim jeans and Polo Watch for Rs 399/- but they have shipped me some defective jeans of a local market and a broken reebok watch... the total value of product shipped to me is not even Rs 200/- Please help me out with this.. I have tried to contact mginger.com but any time I call them the number seems to be busy.. I have tried almost 150 calls but everytime busy... they dont even respond via mail...Please guide me what to do???

ear sir,
Today I recharged vodafone 9985686851 Rs.100/-. the amount was deducted on my account.but not recharged.the amount was not sent to service provider this is second time i faced this problem.this is not correct. pls recharge my amount as early. The ref No.IGC2424044.SO Pls recharge.

thanking you,
sudha.

Dear Sir,
My name is Prasanna. I have made a transaction through cc avenues to book a ticket from seabirdtourists.com with order number 1032493. Rs 533.60 got deducted from my debit card but I did not get the ticket. On contacting my bank they informed me that the amount has been deducted by ccAvenues and they have given me the trace number and payment voucher number to get the money back. But on contacting seabirdtourists.com and providing the trace and payment voucher number, they tell me that ccAvenues are refusing to pay my money back. Please guide me as to how I can get my money back.


Thanks & regards,
Prasanna Hegde

Dear Sir,
I Am Nilendra Kumar Singh , My A/c No 2964001500053210 , Card No.5126520107656790 Punjab National Bank Branch Gwalior Madhya Pradesh .payment done through by card
I Am Filling The Form OF Maharstra state power GEnration Co. Ltd. (MAHAGENCo) but payment is deducted but pay not done
Condidate Name Anil Kumar Verma My First Transaction Order No MAH12-OL270847 21 Sep 2012 Time 6.39 PM (Order No. MAH12-OL270847 :: Transaction Failure) & Second Transaction Order No- MAH12-OL270857 21 Sep 2012 Time 6.45 PM (
CCAvenue Order No. MAH12-OL270857 :: Transaction Failure)
So Please Check And Return money
thanking You

NILENDRA KUMAR SINGH
9907061804
nilendra87@gmail.com

I dont know what ccavenue is but as per my bank account details they have deducted an amount of 10000 on 26/10/2012 to 27/10/2012 that to in emi's i.e. 1000 at a time. How dare they withdraw it without my concern. I want my money back . This is really unethical. Do they understand what pain we take to earn this amount?

Dear sir
I am shubham shrimal . I have ordered for a rcb polo wrist watch through BANK OF INDIA worth Rs /- 399 online on MGINGER website on june 28, 2012 but due to server down the payment and transaction made two times with two order no. first 176853 and the other 176856 for the same items . And order number 176853 was canceled by mginger because server down and the amount was blocked by you and payment did not receive to mginger or item did not receive to me . And other order no. 176856 was succesfully done and items related with this order no. was receive to me .
I talked many times with the Mginger's and bank's employees about this but they replies to me that I should talk with the cc avenue .
I need your cooperation and I hope that you will help me early .
Thank you