Originally Posted by jagadish babu

Dear Sir,

Sub: Request to enquire – unlawful withdrawal of 2,00,000/-amount from My account – ICICI Bank – Kakinada – Reg.,

I am Jagadish babu, my salary being credited to my account no. - 0280015122309 ever month at ICICI Bank, my home brach ICICI Kakinada. I open a my account Feb 2009, Till date

As per policy of my company I opened account with ICICI Bank, having facilities of Internet Banking. Normally each and every transaction will be informed to me to my mobile bearing No. 9246360695 by way of SMS and the same also will be communicated to my E-mail I.D ie., jagadishbab@gmail.com, The Bank will provide password for internet Banking. Normally if any one wants to operate Internet Banking, firstly we have to give a Customer ID & Customer ID password for open the account, after that for doing any transaction we have to enter transaction password and we have to furnish the number of details as they required we have to feed all the data as called for(Grid Numbers). So far I never made any online cash transfer at any point of time. Totally i used One line payments 4 times ie., mobile phone payment - 3 times and 1 time - IRCTC ticket booking till date after open my account. Some Body change my alert Mobile Number that is also out of Andhra Pradesh number(AIR TEL MUMBAI) in my alerts with that some body made 10 transactions, but non of the bank peoples are not find out that same. I never shared my account to any body, If any body see that account total transactions then they came to know the how many time i am utilized the same.


As per my account an amount of Rs. 2,27,470/- was lying credit in my account as on 10.08.2009. While so, on 13.08.2009 I received a phone call from ICICI Bank, Mumbai, asking me whether I did any money transfer form my account or not. I received the phone call from Number 02267423464, Then immediately I replied them that I never made any money transfer online from my account, then they informed to check my account at once and they asked all my personnel details then they informed that they registered a complaint form by giving a SR number as 115679588 to me and thereafter asked me to give complaint to customer care, then I also did the same immediate then they re enter the details and said to me you money will come back to your account by 13th September. Thereafter I went to ICICI Bank, Kakinada on 14.08.2009 and met the Manager MR. Gutupalli Vishnu, and requested to verify my account by informing the call details received form Mumbai, then who verified my account by informed that there is an amount of Rs, 2,00,000/- was transferred from my account online, and at my request they also issued a statement of account of my account. Thereupon, when I requested them to give the information with regard to which account the amount was transferred from my account, he is very much reluctant to give such information to me even though he noticed that there is an offence took place. Inspite of several requests the branch manager couldn’t provide the information to me with regard to unlawful money transfer from my account having full knowledge and information with him intentionally.

Normally, the bank will not allow any transaction more than Rs. 1,00,000/- per day, further each and every transaction will be communicated to its customer with in fraction of seconds and also there will be a mail to its customer E-Mail account. In this case there is no such information to me. Further the bank people will get ratification over phone immediately on such a huge transaction. I apprehend that this unlawful withdrawal was made by the Bank people only since they got knowledge of operation of accounts, and further the Branch Manager at Kakinada branch didn’t furnish any details inspite of my request to him. Inspite of my immediate request the Bank also didn’t withhold the operation of account to which the money was transferred from my account. There is a clear latches and unlawful intention on the Bank side to get illegal gain by withdrawing my accounts. The Bank has got all the information with regard to operation of each and every transaction, but they intentionally suppressing the fact without informing the details to me even through I am the customer to them and being sustained huge loss. The ICICI Bank Manager not providing any details since 13th August, he may wantedly delaying may escaping the who are involved in this issue.

Therefore I request your good offices, kindly enquire into the matter and punish the persons who illegally withdraw the amounts from my account and kindly see that my hard earning amount was reimbursed to me.

Yours sincerely


M. Jagadish babu
jagadishbab@gmail.com

Hi, sorry to hear about your experience. We will call you and work to address your issues at the earliest.

Warm Regards,
ICICI Bank Customer Care.

Due to Banking Ombudsman ICICI return my 2,00,000/- with out interst after 4 months

Thanks to Banking Ombudsman Hyderabad team,

M. Jagadish Babu

Originally Posted by ICICI Bank Care

Hi, sorry to hear about your experience. We will call you and work to address your issues at the earliest.

Warm Regards,
ICICI Bank Customer Care.