A fraud ON LINE transfer of RS 59000/- has been done on 07/08/09 from my A/c (a/c no – 02601042075) to Mr. Indu Bhusan Das (a/c no-054301510037, in ICICI BANK) as said by RCU Team of ICICI Bank (MR Rafiq phone no-02267423465) at 5.30 pm. Bank Team has just issued a SR No 115054907 & blocked my account at same time. To Transfer the money following Information is required which is best of my knowledge I have never shared with any body. (Log in ID, 2.Log in Password, 3.Transaction password & 4.Registration& Confirmation of payee on my mobile no, 5.few series of number related to alphabates on back of dabit card).
After knowing the Name of person on same day Bank has not taken any serious action against the person nor provides the detail information to me. Nobody from Bank Employee want to give the information in writing that fraud has taken place & only told you have to wait for 30 days Inquiry is going on. After having all information bank has not taking matter seriously & giving a chance to the culprit to use the money & run away OUR datas are handled by out sourced employee ( who are working at low salaries) they may misuse the data to make fast money. These indicate public hard earned money is not safe in ICICI Bank.
On 08/08/09 I have given the written Complain to ICIC Bank & Cyber crime Police Bandra Kurla complex. Bank response same as above & Police wants more information from bank to Register FIR.
If some body lost her hard earned money by the others mistakes what happen to a victim same is for me since Last seven days I am not able to sleep well & under depression due to Financial Loss to me & my Family .If any thing happen to me the ICICI Bank is held responsible for that.
I need your Intervention & support to resolve the issue & get back My Hard earned Money at the earliest.


Yours sincerely
Ramesh Chandra jain
Mobile-09004424418
E mail- rcj_mrec@rediffmail.com

Dear Mr. Jain,

Send a written complaint to the Head Office of the Bank through Registered Post or Courier, mentioning your complaint and the solution you want from the Bank. Keep a copy of that letter with you and wait for their response for at least 20 days. The address of Head Office is:

Chairman & Managing Director, ICICI Bank,
10th Floor, ICICI Tower, South Tower,
Bandra- Kurla Complex, Mumbai,
MAHARASHTRA - 400051.
Fax. - 022-26531212
Email: kamath.kv@icicibank.com

Regards,
consumercourt.in

Originally Posted by rcjain

A fraud ON LINE transfer of RS 59000/- has been done on 07/08/09 from my A/c (a/c no – 02601042075) to Mr. Indu Bhusan Das (a/c no-054301510037, in ICICI BANK) as said by RCU Team of ICICI Bank (MR Rafiq phone no-02267423465) at 5.30 pm. Bank Team has just issued a SR No 115054907 & blocked my account at same time. To Transfer the money following Information is required which is best of my knowledge I have never shared with any body. (Log in ID, 2.Log in Password, 3.Transaction password & 4.Registration& Confirmation of payee on my mobile no, 5.few series of number related to alphabates on back of dabit card).
After knowing the Name of person on same day Bank has not taken any serious action against the person nor provides the detail information to me. Nobody from Bank Employee want to give the information in writing that fraud has taken place & only told you have to wait for 30 days Inquiry is going on. After having all information bank has not taking matter seriously & giving a chance to the culprit to use the money & run away OUR datas are handled by out sourced employee ( who are working at low salaries) they may misuse the data to make fast money. These indicate public hard earned money is not safe in ICICI Bank.
On 08/08/09 I have given the written Complain to ICIC Bank & Cyber crime Police Bandra Kurla complex. Bank response same as above & Police wants more information from bank to Register FIR.
If some body lost her hard earned money by the others mistakes what happen to a victim same is for me since Last seven days I am not able to sleep well & under depression due to Financial Loss to me & my Family .If any thing happen to me the ICICI Bank is held responsible for that.
I need your Intervention & support to resolve the issue & get back My Hard earned Money at the earliest.


Yours sincerely
Ramesh Chandra jain
Mobile-09004424418
E mail- rcj_mrec@rediffmail.com

Dear Ramesh,

We have at all times keenly focussed on 100% Customer Service and Satisfaction and acted diligently, with utmost good faith and with no intention to prejudice the interests of our customers. The Bank has provided relevant information to the police, however if any further details are required pertaining to your account please write to care@icicibank.com with your account number and contact details.

Regards,
ICICI Customer Service Team.

A fraud ON LINE transfer of RS 28000/- has been done on 05/10/09 from my A/c (a/c no – 603601500597) to Mr. Phawan as said by RCU Team of ICICI Bank at85.30 pm. Bank Team has just issued a SR No 120838672 & blocked my account at same time. To Transfer the money following Information is required which is best of my knowledge I have never shared with any body. (Log in ID, 2.Log in Password, 3.Transaction password & 4.Registration& Confirmation of payee on my mobile no, 5.few series of number related to alphabates on back of dabit card).
After knowing the Name of person on same day Bank has not taken any serious action against the person nor provides the detail information to me. Nobody from Bank Employee want to give the information in writing that fraud has taken place & only told you have to wait for 30 days Inquiry is going on. After having all information bank has not taking matter seriously & giving a chance to the culprit to use the money & run away OUR datas are handled by out sourced employee ( who are working at low salaries) they may misuse the data to make fast money. These indicate public hard earned money is not safe in ICICI Bank.

If some body lost her hard earned money by the others mistakes what happen to a victim same is for me since Last seven days I am not able to sleep well & under depression due to Financial Loss to me & my Family .If any thing happen to me the ICICI Bank is held responsible for that.
I need your Intervention & support to resolve the issue & get back My Hard earned Money at the earliest.


Yours sincerely
Mohamed ali
Mobile-09824394829
E mail- mdali2000@yahoo.com

Dear Mr. Ali,

Pls. inform us that what steps you have already taken with the Bank, to sort out the issue? Also informs us whether you have lodged any police complaint or not?

3 transactions were done on 27-10-2009.\

25000 to mahesh
17000 to mahesh
2000 to rohit

complaint number - 123575332

My issue is that i never shared the password with anyone, not even my family members.
I am in USA for last 10 months and i have the debit card here with me.

How were they able to do the funds transfer so easily?

Also, have your guys problem got solved?

I am really scared and i dont know what to do.

We earn money working so hard and even the government is not so easily helping us victims.

Dear Madam,

i went to police station but they said wait upto 30 days, but still now i did not get positive answer from ICICI bank.

And i send a mail to kamath.kv@icicibank.com,

pls reply me what i want to do.

Regards
Mohamed ali

Originally Posted by advocate

Dear Mr. Ali,

Pls. inform us that what steps you have already taken with the Bank, to sort out the issue? Also informs us whether you have lodged any police complaint or not?

please lodge a complaint in police. police has told you to wait for 30 days that is only saying for not filing FIR. write to SSP of your area for witing of this FIR only then the solution will come

dear sir,

i went polish station, but they are not ready to file my complent, police inspector said that was technical problem so go and discusses with ICICI bank it will be solved.

pls advice me, is there any obtion to file FIR through website,

Regards
Mohamed ali

Originally Posted by adv.om

please lodge a complaint in police. police has told you to wait for 30 days that is only saying for not filing FIR. write to SSP of your area for witing of this FIR only then the solution will come

Dear Sir / Madam,

A ONLINE Transfer (through NetBanking) of RS 55000/- has been done on 03/11/09 from my CITIBANK Salary A/c (a/c no – 5176606225) to ICICI Bank (to Mr. Vikram Kumar V account, A/c no: 611901530919). I don’t know this person & this transaction happened without my knowledge & permission as I didn’t shared my login details, TPIN, IPIN with anybody.

On 09/11/2009 I noticed this problem when I checked my account balance. At the same time I personally visted CITBANK and submitted a written compliant. CITIBANK Team acknowledged & confirmed me that they will look into this matter & revert back soon. In the meatime they blocked my account

Also I know to login into Citibank Net Banking & Transfer Money you need atleast: Log in ID, Log in Password (IPIN), 3.Registration & Confirmation of payee on putting OAC revieved on your mobile no).

But its 20days now CITIBANK has not taken any serious action against the person nor provides the detail information to me. Nobody from CitBank Employee want to give the information in writing that fraud has taken place & only told that we are investigating it & will let you know once its over.

After no reply from Citibank for few days, I have also logged a compliant with Police & they have send a written letter to Citibank to explain the reason with proof. But Citibank has just submitted a letter explaining the general Net Banking process & the few details (like time of transaction, details of alerts send on my email & mobile, IP address from where the transaction happened etc)

But till now neither CITIBANK nor POLICE has taken this matter seriously (i.e. no action taken till now) & giving a chance to the culprit to use the money & run away. I am not sure the security followed with in CITIBANK but most of the time OUR Details/Accounts are operated by outsourced employee (who are working at low salaries) hence they may misuse the data to make fast money. But they are least worried & just trying to put the blame on myself.

These indicate public hard earned money is not safe in CITIBank. Bank response same as above & to register an FIR inorder to take this action to heigher level Police wants more information from bank or in other way trying to delay the issue.

If some body lost his/her hard earned money by the others mistakes what happen to a victim same is for me since from last 20 days I am not able to sleep well & under depression due to Financial Loss to me & my Family. If any thing happen to me the CITIBank is to be held responsible for that.

Incase you need orginal letter submitted to Citibank or Police pls let me know.

But I need your Intervention & support to resolve the issue & get back My Hard earned Money at the earliest.


Yours sincerely
Tarun Chaudhary
Mobile - 09711807178

Originally Posted by rcjain

A fraud ON LINE transfer of RS 59000/- has been done on 07/08/09 from my A/c (a/c no – 02601042075) to Mr. Indu Bhusan Das (a/c no-054301510037, in ICICI BANK) as said by RCU Team of ICICI Bank (MR Rafiq phone no-02267423465) at 5.30 pm. Bank Team has just issued a SR No 115054907 & blocked my account at same time. To Transfer the money following Information is required which is best of my knowledge I have never shared with any body. (Log in ID, 2.Log in Password, 3.Transaction password & 4.Registration& Confirmation of payee on my mobile no, 5.few series of number related to alphabates on back of dabit card).
After knowing the Name of person on same day Bank has not taken any serious action against the person nor provides the detail information to me. Nobody from Bank Employee want to give the information in writing that fraud has taken place & only told you have to wait for 30 days Inquiry is going on. After having all information bank has not taking matter seriously & giving a chance to the culprit to use the money & run away OUR datas are handled by out sourced employee ( who are working at low salaries) they may misuse the data to make fast money. These indicate public hard earned money is not safe in ICICI Bank.
On 08/08/09 I have given the written Complain to ICIC Bank & Cyber crime Police Bandra Kurla complex. Bank response same as above & Police wants more information from bank to Register FIR.
If some body lost her hard earned money by the others mistakes what happen to a victim same is for me since Last seven days I am not able to sleep well & under depression due to Financial Loss to me & my Family .If any thing happen to me the ICICI Bank is held responsible for that.
I need your Intervention & support to resolve the issue & get back My Hard earned Money at the earliest.


Yours sincerely
Ramesh Chandra jain
Mobile-09004424418
E mail- rcj_mrec@rediffmail.com

Hi Ramesh Chandra Jain,

Is you NetBanking issue resolved???
Pls share the actions taken or process followed!!!

ICIC bank is the worst bank in india,they do not have manners speaking to customers and i hope ICICI bank is wantedly doing these frauds and stealing the customers money.

Hi
I am a guest to this forum. I was planning to activate online banking on my ICICI bank account, but after reading all this I have decided against this. The procedures followed in India for fraud seem so different or rather indifferent to customer grief and anxiety. I had a similar problem when I was in the USA (Bank of America) wherein $8,000 was transferred to another account. I was immediately notified of this by email and phone. The transaction passed even though a hold was put on it (as funds get transferred immediately). The bank of America customer care (like most American companies customer care) representative was kind enough to call and explain what happened and asked me if I had authorized any such transaction. When I responded negatively he said he would reverse the transaction and immediately $8,000 was debited into my account. He said they would file a police complaint and follow up the matter without my interference. They called back in a month to tell me that an arrest had been made in the regard and the culprit had been nabbed.
Comparing with such experiences I have decided against internet/mobile banking in India where cyber-police have not a clue to what their job is or how to further the case.
Another observation I make is that there is a striking semblance of all the complaints in this forum in terms of wording. Looks like either the banks are rigging the forum or a single user had posted multiple messages in grief posing as different individuals.

KP
Karnataka

PS: Btw. the ICICI bank customer care number ends up at a wrong number or they disconnect the phone knowingly. Extremely rude bunch they are. Well sometimes I wonder if govt. employees in those god forsaken offices answer calls better than this lot.

Originally Posted by tarun12345

Dear Sir / Madam,

Incase you need orginal letter submitted to Citibank or Police pls let me know.

But I need your Intervention & support to resolve the issue & get back My Hard earned Money at the earliest.


Yours sincerely
Tarun Chaudhary
Mobile - 09711807178

Hello,

Kindly post your full contact details. Apart from this send a written notice to the CMD of CITI Bank via registered post ask them for the all the transaction details and the action taken by them till date. Wait for their response and revert us back with full details.

Visit: Notice before filing consumer complaint for notice reference.

Note: Keep one copy of the Notice and the registered post slip, this may help you if you need to knock the consumer forum.

There was an illegal transfer of Rupees 72000/- from my saving A/c No 000401722641 in ICICI Bank on 6th April, 2010 without my prior knowledge. Also I haven’t received any alerts against the same as my Reliance phone which is XXXXXX957 was register for SMS Alerts was deactivated by some anonymous person.

This anonymous person had requested at Reliance World – Thane (West) Branch on 6th April to deactivate my current Reliance Number and had issued himself another Sim card for the same number providing fraud driving license in my name as an identity proof in which the photo is of different person & even the Signature. Because of this my SMS alerts had been stopped.The Balance in the mobile has also been used which was Rs 194 before this incident & now it is Rs164.

Actually this whole thing Started with an anonymous phone call on 30th or 31st march where an unknown lady talked weird things. Later on I received a series of missed calls from certain nos. within a span of 24 hrs time. These missed calls seemed to be for checking whether the mobile was working or not. On 2nd Apr, I received a call from a lady claiming to be calling from Reliance Communication & asking for Name, Address, Date of Birth as routine verification on their part. This information seems to be used for making the fake driving license.

I have registered my complaint in the ICICI Bank, Mulund Branch but they ask for the FIR only then the investigaton will Start be Full Feldged.
I Wanted to know Whether Reliance Comm is guilty of negligence since according to them they are required to only check the name, Address & DOB in the identity proof & nothing else???
Is it the responsibility of the customer or the bank to file the FIR ????
I have submitted the relevant Documents to ICICI Bank, Police Station Mulund (W), Cyber Crime Cell (BKC)
The Police is not ready to file the FIR immediately & take immediate action. They say FIR is filed only in Criminal Cases
Plz Reply


Miss Archita Sheth
Ph : 9664287945
Email :shethruchit@yahoo.com