I HAVE 2 ICICI SAVING BANK ACCOUNTS. 002101058372. THERE WAS FRAUD TRANSACTION MADE BY ICICI BANK FOR ACCOUNT 002101058372 THRUOGH ONLINE TRASACTION MADE ON 02/JUNE/09FR AMOUNT OF RS.27000 WITH CODE BILL/0001057 WHICH I NEVER AUTHORISE. ICICI BANK PERSONAL HE CONFIRMED THAT THIER WAS FRAUD GOING ON WHERE IN CERTAIN TRANSACTION MADE TO NAME OF PERSON NAME SOUNDS SOUTH INDIANS. AND THEY ARE INVESTIGATING IF THESE TRANSACTINS ARE VALID. BUT I DONT KNOW HOW IT CAN BE POSSIBLE TO MAKE TRANSACTION BECAUSE IT NEED LOGIN ID PASSWORD THEN TRANSACTION PASSWORD FINALY A CODE TO VALIDATE THE TRANSACTION AND THAT CODE IS ON BACK OF MY DEBIT CARD AS GRID NUMBERS. ON TOP OF THAT IF PAYMENT HS TO BE MADE I NEED TO REGISTER PAYEE ONLINE THEN I RECIEVE CODE ON MY MOBILE # TO CONFIRM PAYEE THEN ONLY TRANSACTION CAN BE PROCESSED. THERE IS SOME THING WRONG FROM BANK END WHICH THEY ARE DISCLOSING. THEY THEMSELF CONFIRMING THAT. VISHAL FROM ICICI BANK FROM JHANDAWALA BRANCH NEW DELHI IS INVESTIGATION IT. AS IN MY CASE THE PERSON NAME IS VENKATESHA/NSP AND IT IS ICICI BANK ACCOUNT TO WHICH AMOUNT HAS BEEN TRANSFER BUT THEY ARE NOT GIVING ANY INFORMATION OF THAT PERSON SO THAT WE CAN FILE A COMPLAINT IN POLICE, AS POLICE NOT READY TO WRITE FIR AS THEY NEED THAT INFORMATION. AND BANK IS ASKING OR THAT FIR FOR FURTHER INVESTIGATION. I CANT FIGHT WITH BANK. I AM GETTING A RUN AROUND, BANK SAID TO RAISE A SERVICE REQUEST OVER PHONE BANKING AS THEY DON’T DEAL IN INTERNET BANKING. PHONE BANKING REGISTERED A COMPLAINT WITH SR # 108841061 AND THEY ARE ASKING FOR COPY OF FIR AS WELL FOR FURTHER ENQUERY. POLICE SAID THEY NEED WRITTEN COMPLAINT CERTIFIED BY BANK THAT THRE WAS FRAUD AND ALSO INFORMATION OF THAT PERSON TO WHOM ACCOUNT MONEY HAS BEEN TRANFERED. OTHERWISE AS PER POLICE ITS BANKS INTERNAL MATTER THEY CANT FILE FIR FOR THESE MATTERS WITHOUT REQUIRED INFORMAION. PLEASE HELP ME TO GET OUT OF RUN AROUND SO THAT I CAN GET MY MONEY BACK.


I HAVE OF POLICE COMPLAINT.
COPY FROM bank certified by bank froad accured.

EMAIL COMMUNICATION WITH DETAILS..


RE:'ICICICARE=034-454-183' FRAUD MADE BY ICICI BANK IN ACCOUNT 002101058372 20 July 09 15:58:54 Print


ICICI Bank Customer Care <customer.care@icicibank.com> Linked Messages
More Mails from this user

To : "YOGESH THAKUR" <yogeshthakur1@in.com>
Dear Mr.Thakur,

According to confirmation received from our investigation team, they have tried to investigate on your complain with wrong beneficiary but were unable to contact them as the wrong beneficiary is not traceable on his details available with our record.

The account related information should be kept confidential by the account holder and should not be disclosed to any third party . The same is mentioned in the ICICI Bank Internet Banking Site.Hence we confirm we would be unable to refund the amount in your account .

We request you to get in touch with police authorities for further assistance required in this regard. We will co-operate with police authority and provide them necessary details to them

Sincerely,

Farida Ansari
Customer Service Executive
ICICI Bank Limited

DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: Re:RE: FRAUD MADE BY ICICI BANK IN ACCOUNT 002101058372


I NEED MY MONEY BACK OTHERWISE I AM FILLING CASE AGAINST ICICI BANK BY TODAY EVENING FOR COMPENSATION. I HAVE ALL DOCUMENTS READY. YOU HAVE TODAYS TIME.

Thanks & Regards,
Yogesh Thakur.

---------- Original message ----------
From:ICICI Bank Customer Care< customer.care@ICICIBANK.COM >
Date: 01 July 09 18:26:05
Subject: RE:'ICICICARE=034-454-183' FRAUD MADE BY ICICI BANK IN ACCOUNT 002101058372
To: "YOGESH THAKUR"
Dear Mr.Thakur,
We have registered your complaint vide service request number SR108841061 and it will be decisioned post necessary investigation by July10, 2009.
We have our Fraud Prevention team that will investigate your case, on the basis of the details provided by you and may get in touch with you for any further details as necessary in the investigation. We solicit your support and co-operation in this regard.
We understand your concern and the best possible efforts will be taken to get an positive resolution given the facts and considering your case. Such investigations require time due to the detailing and due diligence involved. Hope you will understand and bear with us.
We request to kindly wait till the turn around time of the complaint as specified in order to enable our investigation team to provide resolution on your complaint and appreciate your patience and understanding.
Looking forward to other opportunities to be of service to you.
Sincerely,
Farida Ansari
Customer Service Executive
ICICI Bank Limited
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
Subject: Re:RE: FRAUD MADE BY ICICI BANK IN ACCOUNT 002101058372
HI,
Looking forward to your co-operation in interim ???????
Thanks & Regards,
Yogesh Thakur.

---------- Original message ----------
From:ICICI Bank Customer Care< customer.care@icicibank.com >
Date: 25 Jun 09 21:31:30
Subject: RE:'ICICICARE=034-454-183' FRAUD MADE BY ICICI BANK IN ACCOUNT 002101058372
To: "YOGESH THAKUR"
Dear Sir,
We understand your concern.
We request you to check the status of SR108841061 pertaining to Funds transfer through internet banking after July 10, 2009. Your complain is in process it will be decided post necessary investigation.
Looking forward to your co-operation in interim.
Sincerely,
Indrajit.K
Customer Service Executive
ICICIBANK Ltd.
DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
From: YOGESH THAKUR (yogeshthakur1@in.com)
Date: Tuesday, June 23, 2009 01:25 PM
To: ICICI Bank Customer Care (customer.care@icicibank.com)
Subject: Re:RE: FRAUD MADE BY ICICI BANK IN ACCOUNT 002101058372
NO reply as of now. Please keep me updated about investigation. credit back my money as i need asap. I have to pay credit card bills . continue with ur investigation that which backend rep transfered money or its fraud. If this issue does not gets resolve in a week i will have to follow doors for consumer court or Banking Ombudsman Complaint.

Thanks & Regards,
Yogesh Thakur.

---------- Original message ----------
From:ICICI Bank Customer Care< customer.care@icicibank.com >
Date: 12 Jun 09 20:18:27
Subject: RE:'ICICICARE=034-454-183' FRAUD MADE BY ICICI BANK IN ACCOUNT 002101058372
To: "YOGESH THAKUR"
Dear Sir,
We understand you have registered request with reference number SR108841061 pertaining to Funds transfer through internet banking on June 10, 2009.
Your complain is in process it will be decided post necessary investigation.
We have our Fraud Prevention team that will investigate your case, on the basis of the details provided by you and may get in touch with you for any further details as necessary in the investigation.
We solicit your support and co-operation in this regard.
Sincerely,
Indrajit.K
Customer Service Executive
ICICIBANK Ltd.

DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
Subject: RE: FRAUD MADE BY ICICI BANK IN ACCOUNT 002101058372
Hi,
I understand you are conserned but it was not fraud through debit card in my saving account as you. Its showing as online tranfer to some person name vanktesh that is what your representative told me. His name is vishal. He is from investigation team. You can talk to him his mobile # is 09711995668. In mini stament as well its not showing ATM withrawl, its online transacton which has been made with transaction code BILL/0001057. Now i dont know if was mistake of bank's rep mistakenly transfred this Rs.27000 to some account or some fraud. Because the account to which this money has been tranfered is also ICICI Bank A/C you have all information of that account holder why its taking time. I got this information from branch as well as vishal told me same.You are investigating but i need my money back ASAP.
Police is also asking the information for that person to whom money was tranfered. they are not filling a Complaint or FIR as they need information of that person to amount has been transfred and nobody is helping me. And for further investigation yuor phone banking officer said that i need to file a complaint. So give me information so that i can go to police to file a complaint. As yuor phone banking officer said they woud not be able to investigate further without copy of FIR or Police complaint.
NIETHER BANK NOR POLICE HELPING ME TO RESOVE THIS ISSUE ULTIMATLY I AM THE ONE WHO IS LOSNG HARD EARNED MONEY......I AM GETTING RUN AROUND FROM ONE DEPT TO ANOTHER.... ALL I CAN DO IS WAIT..... I DNT KNOW TILL WHEN
PLEASE PLEASE PLEASE HELP.............

Thanks & Regards,
Yogesh Thakur.

---------- Original message ----------
From:ICICI Bank Customer Care< customer.care@ICICIBANK.COM >
Date: 11 Jun 09 20:13:16
Subject: RE:'ICICICARE=034-454-183' FRAUD MADE BY ICICI BANK IN ACCOUNT 002101058372
To: "YOGESH THAKUR"
Dear Sir,
We refer to your e-mail to Mr.Avijit Saha dated June11, 2009 with regards to suspected fraud through your debit card in your savings account.

Your complain is in process it will be decided post necessary investigation.

We have our Fraud Prevention team that will investigate your case, on the basis of the details provided by you and may get in touch with you for any further details as necessary in the investigation. We solicit your support and co-operation in this regard.

We understand your concern and the best possible efforts will be taken to get an positive resolution given the facts and considering your case. Such investigations require time due to the detailing and due diligence involved. Hope you will understand and bear with us.
We request you to check the status of your request after July 10, 2009
Sincerely,
Indrajit.K
Customer Service Executive
ICICIBANK Ltd.

DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
From: YOGESH THAKUR (yogeshthakur1@in.com)
Date: Thursday, June 11, 2009 03:09 PM
To: customer.care@icicibank.com;customer...cicibank .com;;; (customer.care@icicibank.com;customercare@iciciban k.com;;;)
Subject: FRAUD MADE BY ICICI BANK IN ACCOUNT 002101058372
I HAVE 2 ICICI SAVING BANK ACCOUNTS. 002101058372, 001301506651. FRAUD MADE BY ICICI BANK FOR ACCOUNT 002101058372. ONLINE TRASACTION MADE ON 02/JUNE/09FR AMOUNT OF RS.27000 WITH CODE BILL/0001057 WHICH I NEVER AUTHORISE. BANK PERSONAL CAME TO MY PLACE TO ASK ME IF I MADE THAT TRANSACTION OR NOT, I TOLD HIM , I HAVE NOT. HIS NAME IS VISHAL HIS MOBIL # IS 9711995668. HE CONFIRMED THAT THIER WAS FRAUD GOING ON WHERE IN CERTAIN TRANSACTION MADE TO NAME OF PERSON NAME SOUNDS SOUTH INDIANS. AND THEY ARE INVESTIGATING WHEATHER THESE TRANSACTINS ARE VALID. BUT I DONT KNOW HOW IT CAN BE POSSIBLE TO MAKE TRANSACTION BECAUSE IT NEED LOGIN ID PASSWORD THEN TRANSACTION PASSWORD FINALY A CODE TO VALIDATE THE TRANSACTION AND THAT CODE IS ON BACK OF MY DEBIT CARD AS GRID NUMBERS. ON TOP OF THAT IF PAYMENT HS TO BE MADE I NEED TO REGISTER PAYEE ONLIN E THEN I RECIEVE CODE ON MY MOBIE # TO CONFIRM PAYEE THEN ONLY TRANSACTION CAN BE PROCESSED. THEY THEMSELF CONFIRMING THAT. VISHAL FROM ICICI BANK FROM JHANDAWALA BRANCH NEW DELHI CONFIRMED INVESTIGATION IS GOING ON BUT I NEED TO SUBMIT A WRITTEN COMPLAINT AT BRANCH AS WELL. AS IN MY CASE THE PERSON NAME IS VENKTESH AND IT IS ICICI BANK ACCOUNT TO WHICH AMOUNT HAS BEEN TRANSFERED. WE NEED INFORMATIONFROM BANK OF THAT PERSON AS WELL SO THAT WE CAN FILE A COMPLAINT IN POLICE, AS POLICE NOT READY TO WRITE FIR AS THEY NEED THAT INFORMATION. AND BANK IS ASKING OR THAT FIR FOR FURTHER INVESTIGATION. PHONE BANKING REGISTERED A COMPLAINT WITH SR # 108841061 AND THEY ARE ASKING FOR COPY OF FIR AS WELL FOR FURTHER ENQUERY. POLICE SAID THEY NEED WRITTEN COPY COMPLAINT CERTIIED BY BANK AND ALSO INFORMATION OF THAT PERSON TO WHOM ACCOUNT MONEY H AS BEEN TRANFERED. OTHERWISE AS PER POLICE ITS BANKS INTERNAL MATTER THEY CAN¢¢¢â‚¬Å¡¬¢¢â‚¬Å¾¢T FILE FIR FOR THESE MATTERS WITHOUT REQUIRED INFORMAION. PLEASE HELP ME TO GET OUT OF RUN AROUND SO THAT I CAN GET MY MONEY BACK.


Thanks & Regards,
Yogesh Thakur.
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