Originally Posted by Raghunew

Hello,

I have transferred an amount of Rs.4000 each on 4th Nov'2010 and 10th Dec 2010 respectively
from HDFC salary account to an SBH account. But till now, the amount (total Rs.8000) has not been credited
to the beneficiary's account even though the same amount was deducted from my account. Being overseas,
I tried to call customer care and they tried to confirm that the amount has been transferred. I have even
registered a compaint with HDFC customer care but not with much success.

When I talked to the beneficiary's bank, they said that they have not received any money and the issue
lies with HDFC. And HDFC says it's hands are clean since it has provided me with an RBI reference number.
It seems I'm caught between two banks with nowhere to go.

The details of transaction are as follows.

My HDFC Account No: 00931050239734
Beneficiary's Account No: 62028246181 (IFSC:SBHY0020417)
RBI Transaction No-1 : 0093HF1030800006 (dtd: 04 Nov'2010)
RBI Transaction NO-2: 4400013 (dtd: 10 Dec'2010)

Amount: Rs.4000 at each transaction. (total Rs.8000)

I need an immediate advise as to what to do since the money is being held up since last 2 months.

Thanks
Raghu

Dear Mr Raghu,

We understand your frustration and would like to assure you that a bank representative is currently investigating the matter. In the interim, should you wish to contact the bank directly, we request you to write to talktous@hdfcbank.com with your contact details and the reference ID TTU00254711012011.

Regards, Customer Assistance, HDFC Bank

Originally Posted by Raghunew

Hello,

I have transferred an amount of Rs.4000 each on 4th Nov'2010 and 10th Dec 2010 respectively
from HDFC salary account to an SBH account. But till now, the amount (total Rs.8000) has not been credited
to the beneficiary's account even though the same amount was deducted from my account. Being overseas,
I tried to call customer care and they tried to confirm that the amount has been transferred. I have even
registered a compaint with HDFC customer care but not with much success.

When I talked to the beneficiary's bank, they said that they have not received any money and the issue
lies with HDFC. And HDFC says it's hands are clean since it has provided me with an RBI reference number.
It seems I'm caught between two banks with nowhere to go.

The details of transaction are as follows.

My HDFC Account No: 00931050239734
Beneficiary's Account No: 62028246181 (IFSC:SBHY0020417)
RBI Transaction No-1 : 0093HF1030800006 (dtd: 04 Nov'2010)
RBI Transaction NO-2: 4400013 (dtd: 10 Dec'2010)

Amount: Rs.4000 at each transaction. (total Rs.8000)

I need an immediate advise as to what to do since the money is being held up since last 2 months.

Thanks
Raghu

Dear Mr Raghu,

Trust your issue has been resolved satisfactorily. Should you face any issues in the future, we request you to contact us through our designated customer service channels such as our phonebanking service or the contact form on our website.

Regards, Customer Assistance, HDFC Bank

Customer Service - HDFC Bank & SBH,

HDFC bank has emailed me today with the same info as I mentioned above...eg: Transaction numbers etc. I knew this when I was doing my transaction a couple of months ago. There is nothing new that either HDFC or State Bank of Hyderabad has provided to me. When HDFC bank says that NEFT Transfer is successful and SBH has to respond to it to get the funds transferred, SBH says that the problem lies with HDFC.

HDFC and SBH branches being thousands of miles away, I can't keep running between the banks. The response from both the banks has been poor.... being satisfactory is a distant matter.

I'm still waiting for a solution !!

Originally Posted by Raghunew

Customer Service - HDFC Bank & SBH,

HDFC bank has emailed me today with the same info as I mentioned above...eg: Transaction numbers etc. I knew this when I was doing my transaction a couple of months ago. There is nothing new that either HDFC or State Bank of Hyderabad has provided to me. When HDFC bank says that NEFT Transfer is successful and SBH has to respond to it to get the funds transferred, SBH says that the problem lies with HDFC.

HDFC and SBH branches being thousands of miles away, I can't keep running between the banks. The response from both the banks has been poor.... being satisfactory is a distant matter.

I'm still waiting for a solution !!

Dear Customer,

We apologize for the inconvenience caused and would like to investigate the matter further. We request you to write to talktous@hdfcbank.com with your account number, your contact details along with the reference ID TTU00258419012011. A bank representative will get in touch with you shortly after we receive this information.

Regards, Customer Assistance, HDFC Bank

Originally Posted by Raghunew

Customer Service - HDFC Bank & SBH,

HDFC bank has emailed me today with the same info as I mentioned above...eg: Transaction numbers etc. I knew this when I was doing my transaction a couple of months ago. There is nothing new that either HDFC or State Bank of Hyderabad has provided to me. When HDFC bank says that NEFT Transfer is successful and SBH has to respond to it to get the funds transferred, SBH says that the problem lies with HDFC.

HDFC and SBH branches being thousands of miles away, I can't keep running between the banks. The response from both the banks has been poor.... being satisfactory is a distant matter.

I'm still waiting for a solution !!

Dear customer,

Just a reminder that we still haven’t heard from you. Request you to write to us at talktous@hdfcbank.com with your account number, your contact details along with the reference id TTU00258419012011, so we may help resolve this matter at the earliest.

Regards, Customer Assistance, HDFC Bank